Vision Point

Category:	Optician
Address:	6097 US-6, Portage, IN 46368, USA
Phone:	+1 219-763-1538
Site:	visionpointnwi.com
Rating:	2.4
Working:	9AM–8PM 9AM–5:30PM 9AM–5:30PM 9AM–8PM 9AM–5:30PM 9AM–4PM Closed

Location

Photos 26

Reviews 16

jason griffith

The customer experience is amazing. My dog had just chewed up my pair of glasses. I went to the Valparaiso location where I received one of the worst customer experiences ever. I was going to buy a pair of prescription glasses and sunglasses. The portage location went out of their way to bring me every possible pair they could find that fit the style I was looking for. Without my glasses on I am blind! They were able to give their opinions on how they looked. The cost that people mention is typical with glasses and for someone that wears them 24/7 you get what you pay for. My experiences a Target and Walmart have been with frames that dont last as long, wrong prescriptions and more. Why was the customer experience here so great? My prescription was wrong. Without question they let me bring in my new prescription and immediately took my glasses and sent them in to get the correct prescription place in them. Zero questions asked and no additional cost. In addition to the wrong prescription the pair of Oakley glasses (not sunglasses) have given me fits trying to get them to fit properly on my face. Each time they helped me adjust them and never showed any frustration towards me. The manager helped tremendously. We are working on a deal where I can possibly get new glasses due to all of the issues I have had with these frames. There are very few times where I can say the customer experience was above and beyond. This was and is the case.

Ricardo van Wijngaarden

THIS IS REGARDING THE PORTAGE LOCATION / DECEMBER 2013 They refused to give me a copy of my prescription after I paid for the exam. The reason? "Otherwise you could buy glasses anywhere". I do believe they can get sued over this as eye prescriptions are medical records that I am entitled to. Secondly: they were bad with providing me the glasses I needed before I went on a trip. Many calls to the store and they promised to call back when the glasses would arrive. I finally walked in on the morning of my trip and eureka the glasses had been "in the drawer". No call, no apology. I mean seriously. Then also: the staff will not help. These girls just stand around and chat with each other or have their children run around in the store. They will NOT address questions without them acting like you are disturbing them. Finally: the doctor was nice enough but my vision is blurry with their prescription. I took my insurance money elsewhere this year and got a pair that works from another provider. Avoid vision point for what I described above. Youre better off even taking the Meijer or Walmart shop than this bunch of franchised amateurs.

Alexandra Littke

I am very displeased with this facility. I was told that my trial contacts would be in within 5 days at the most. I found out over 2 weeks later that they had come in and that the postcard reminder for pickup was sent to the outdated address in my file even though I took the time to update my information before my appointment even took place. They also tried to call me as another reminder that my contacts were in, but - again - called a number that they pulled from my old information. What is the point of having me make changes to my paperwork if they arent going to update it in their computer system? I will never return to Vision Point in Portage and would advise everyone I know to avoid that place like the Plague.

kasey h

They told us the eye exam was 19$ over the phone . My bf uses contacts ended up being 78$. The Dr made him out the contact in with an eye injury. We waited over 1 1/2 hrs after our appointment to get seen. I ended up needing glasses picked out one by the time it was all done with the glasses almost 500$ . I took the script going elsewhere to find glasses will not go back

Dinders Mathis

When it comes to your child being on Medicaid, you are treated like you have no rights to question anything. The young man who talked to me treated me as though I were trash. I asked for a reminder in one year & he started to yell at me. Just so you know, PEOPLE WHO ARE ON MEDICAID ARE NOT LOW LIVES THAT DO NOTHING. Shame on you Portage location!!!!

rbeez2004

Nothing but good things to say. I asked for my prescription and they gladly provided it. I ended up buying my glasses there as well. They came earlier than was told which was great. The prices were slightly higher than say Wal-Mart. But I did feel the customer service was more knowledgeable so just that was worth the added cost.

A Private User

This place has so many problems. I waited 3 weeks before I called the place to find out if my glasses were ready. They didnt even offer a free eye glass case! So unprofessional and un-organized. The glasses did not last and they would not help me. Spend your money at another place because this place is a joke!

Marcia Higgins

I went to Vision Point in Portage because of location and insurance coverage. I was helped by Nicole and Heather. I was thrilled that they were so knowledgeable and patient while I tried on frames. Their recommendation were spot-on and they were very friendly.

Jim Thompson

Not sure if the doctor got my prescription right. Fuzzy, blurry vision. I tried contacts. Went back to see if strength needed to be adjusted because I was not seeing well. I think things progressively got worse. Im going back to Walmart.

greyson james

When you ask for your prescription, they LIE and tell you that you cant have the ENTIRE prescription because its a liabilty. Lol. Thats a lie. They just want to make it difficult for you to buy glasses elsewhere.

Gina Sims

I HAVE A LWAYS HAD A WONDERFUL EXPERIENCE . THERE IS AN AMAZING VARIETY OF GLASSES THAT ARE UNIQU. THE STAFF IS KNOWLEDGEABLE AND EXTREMELY FRIENDLY. I WOULD NOT GO ANYWHERE ELSE!

A Private User

Been waiting 2 1/2 weeks for my glasses. Every time I call I get a different excuse and they give me a different day to pick them up. Going somewhere else for the next pair.

A Private User

This place is very unprofessional. I am very displeased with the communication from the staff. Unsure if I will continue to keep using this place.

Ryan Shippen

Love everything about this place. Especially the nice people they have help you. I always get my glasses here.

Jessica Nygra

Horrible experience. I will never go back, and the customer service was way below average.

kathy steorts

Very please with the service.