Calico Corners Fabric Store

Category:	Fabric Store
Address:	5128 E 82nd St, Indianapolis, IN 46250, USA
Phone:	+1 317-595-7400
Site:	calicocorners.com
Rating:	2.8
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed

Location

Photos 3

Reviews 4

Claudia Darling

I purchased 10 custom pillows. It took over 6 weeks to get them. I picked them up just before Christmas. 4 of them were perfect. However, 6 of them were not. 4 were light blue and 2 were aqua. All 6 had dark beige zippers. I complained immediately and was told that this was an industry standard. When I pointed to other pillows that were on display I was told that they were "custom" pillows. For what I paid, I thought I had ordered "custom" pillows, since my other pillows all had zippers that matched the their colors. The store personnel were rude and said there was nothing they could do. They told me to take the pillows and they would contact the owner "Barb". Two days later when I called the store I spoke with a very arrogant woman (who it turns out she was the owners daughter). She said she would have Barb call me. I should not use the pillows until I had spoken with her. (That was 4 days before Christmas). When Barb did call, she told me that they would replace the zippers. I did not want these pillows to be torn apart and pieced back together, I wanted new fabric and to have them remade, since that is what I paid for "First Quality" not "seconds". She refused! I told her that was not satisfactory and I would return the pillows for a complete refund. I also, said I thought that was counter productive, since I had spent a significant amount of time selecting the fabric colors and the style. A day or so later she called me to say that she would reorder the fabric and remake the pillows. The store called just before the end of the year stating the fabric had arrived and that I should return the pillows. I was skeptical about why they needed to have them back before the new ones were ready. I did comply with the request to return the old pillows, but I put a black "X" made with a Sharpie on the inside seams of each pillow, to be sure that I was indeed getting new fabric and new pillows. I went in to pick up the "new" on 1/17/17. Barb was there and came out to speak with me. She told me that these pillows had been completely remade and that she had to go to a different store to purchase the zippers. I unzipped the newly remade pillows only to find the "X" that I had made still on the inside. When confronted her with this information, she continued to lie and say that the pillows had been completely remade with all new fabric. The owner of this store lacks integrity. The personnel portray the same arrogant attitude of the owner. Even when caught in an obvious lie there they stuck to their story that the pillows had been remade with completely new fabric.

Nicki Babb

My husband and I were transferred to Atlanta and I wanted to take advantage of a sale and have some slip covers and pillows made for our new home. I found the fabric I wanted, took home samples, and loved them all. After speaking with the sales staff, I learned that it would take 6 - 10 weeks for my order and we would be living in Atlanta long before it was finished. I asked Jennie, the sales manager, for the fabric names to have them made by Calico in Atlanta. I was told they could not release the names and if I wanted to use these fabrics, I needed to purchase them from the Indy store. So I called the Calico in Atlanta to see if they could complete my order if I purchased the fabric in Indy. But they could not. Again, I reached out to the Calico in Indy, explained my situation and asked for the names of the fabrics but was told it was their policy not to give the names of the fabrics. In the past, I purchased rugs, drapes and slip covers from Calico in Indy. Never again. The customer is their last concern, Its all about the sales.

Michelle Browning

The store is severely lacking in customer service. I walked into the store during a weekday and I was the only customer in the store and I was not addressed by anyone until I complained. When I placed my order for some trim I was told it would be shipped to my house and it was delivered to the store. Also after I purchased fabric three days later it went on sale and they would not give me the sale price. I was even told that they know about the sale a week in advance when I asked for a credit. Wouldnt you think that the sales person would have said Hey, we have a sale starting in a few days, you might want to wait? I will think twice before I shop there again for fabric.

Russell Byrd

Great selection of quality fabrics