Best Buy

Reviews 3

BE

Belze Bass

Let me preface by saying that the sales team at this Best Buy location is top-notch - I own/manage several businesses in the Northwest Indiana area, and the sales people here have always been extremely helpful, knowledgable, and made my purchases a painless (And pleasant) experience. Specifically, Jamie is one of my favorite sales associates at the store (Hes got a great sense of humor, and I enjoy talking to him). Now, why am I rating this one star, when the sales team is absolutely amazing? One word: Management. The managers at this store are by far the worst managers Ive ever seen in my 7+ years of working as a CEO/Systems Administrator. The managers here are great for when you need to purchase something, but good luck trying to get an items price adjusted after a sale, or returning anything (Even if its purchased at the store). Ive been outright told that I "Cant return items to this store" (Not all the Best Buy stores, just this one), even if I purchased said items from this store. The General Manager once told me, "You need to go return items at another store, not here - even if you bought it from here." This is dishonest, and the only reason that he is doing this is to avoid having his stores numbers hurt from returns on occasion (I only return an item when its defective, or doesnt fit the needs of one of my clients/myself). I asked him (And several other managers) why this was the case, and they all gave me different reasons (Some claimed it was the "Retail Equation", which is incorrect, because it would have printed a warning/denial slip on a return. Others have claimed that theyre worried about "Fraud", which is incorrect, because Ive presented a valid ID when requested, along with the original payment method if applicable). Theyve given me the run-around for several months now, and everytime I try to return something, they come up with a different excuse, and tell me to go Return it at another store. This is unfair to other stores, as their return/exchange rate would be impacted - on the rare occasion that I need to return an item, I return it at the store I purchased it from. Theyve given me about 3-4 different excuses, and there is never a consistent reason. Ive noted all these reasons, and contacted the market manager about this unfair behavior (And Best Buy corporate). The general-managers final reason was, "We can deny returns on a per-case basis" - which is an outright lie (Your store follows franchise rules, not the rules you make). Several times when making larger purchases (Eg. A > $1k laptop, or a 4K HDR TV), the managers have said in jest, "You arent going to return that, right?" while laughing. This is insulting and demeaning overall - I dont appreciate being discriminated against on an individual basis. Heres another example of the inconsistent/discriminatory behavior of the managers. I recently purchased a Bose Companion 5 speaker set, and asked them to adjust the price (Because a few days after I purchased it, it went down $50). I requested it on a gift card, because I wanted to purchase another item at the store that day - they had me in and out with a gift card in less than 5 minutes. Today, I tried to price adjust a laptop I purchased (That dropped in price by $50), along with a video game ($20 price drop), and they claimed that they, "Couldnt put it on a gift card", and that it had to go back to the original payment method (Even though a few weeks before, they put it on a gift card with no issues). I requested that they post-void the refund and put it on a gift card, and they outright said no. When Ive price-adjusted at other stores, Ive never had an issue. The flagrant discrimination against me as an individual is appalling, and I will be taking my business elsewhere, Highland Best Buy. Ive given your managers a fair opportunity to address my concerns about this behavior, but Ive been outright lied to, and treated like a child on numerous occasions. I will be taking my business to Best Buy in Lansing, where the staff are amazing, and treat me with respect.

A

A Private User

I live in Highland so I went there to get a new phone. They sold me the Evo 4g, then started the activation process, well, eight hours later after hearing story after story of lies, they said I would have to come back. I said ok, the whole time I was polite and asked for my recite, they said no. Then said they actually didnt sell it to me if it isnt activated. I was so mad I had to leave. Went to the ATM, and found out they not only took the $200 for the EVO but an extra $500 because the idiot who was "helping me" kept swiping my debit card. Went back and they denied I gave them any money, I was there again for about five houra. Took them eight days to get my money back and get my phone. Thank god for bank statements. I said I wouldnt go back but I needed a new stereo in my NEW truck like seven months later. I went in and had it installed after they cancelled my appointment once. When I got my truck back, I drove to work and my truck caught on fire. I almost crashed and was forced to call off work which lost me $350. They wired it all wrong. I called them and told them and they told me I had to bring it in. I told them I couldnt because it wont start and it lit on fire in the dash. I had to pay to get it towed there. Then the manager was telling me it was my fault and he was being condescending and telling me I was ignorant. I was so nice up until then, I cused and that didnt help. I had to leave again before things got ugly. I called in and had to tell the same story to ten different managers. Then they tried to make me pay for the repairs, and I dont have a second car at the time and they wouldnt get me a rental. Im 20 at the time so I couldnt rent one on my own if I even wanted to. I have to work by Ohare. They finally set it up for a rental five days later after I had been riding a bike to work in 15* weather. But they said I had to pay for it. I couldnt believe how they messed up and just blamed me and told me I had to pay it. In the end it cost them $6500 to replace all the electronics they fried and still made me pay for the stero. When I got my truck back, the passenger side running board was cracked. I was so stressed for a month that I didnt even try to deal with it. There employees suck and so do all the managers I had to talk to. That place is a joke. They were all rude, in helpful, very offensive and just completly useless. I was so polite to them and they treated me like cum and like a criminal. I will never go to a Best Buy again.

LO

Lori Rardin

Let me tell you what a wonderful experience I had at this Best Buy not once but twice in just the last couple of weeks. My husband and I decided to buy a TV and found one we especially liked during their Memorial Day weekend sale. Upon arriving, we were greeted promptly. The sales associate asked us what if we needed assistance. We told him we were "just looking" because we wanted to do some of our own comparisons first. He was kind enough to walk away! He had let us know that he was available to assist us but he did not hover. I hate when a sales person hovers!! When we were ready, a glance in their direction brought an associate immediately to our aid. He answered all our questions and gave honest feedback. He didnt try to convince us to buy the most expensive model. While we debated our options, he stepped away to give us privacy to discuss it. When we were ready, he helped us out and was kind, courteous, informative and friendly!! So imagine my surprise when I went back a few weeks later to buy a sound bar and got the very same treatment!! What a wonderful staff you have!! Keep up the great work!! Your efforts do not go unnoticed!!