Sears

Category:	Department Store
Address:	1251 US-31, Greenwood, IN 46142, USA
Phone:	+1 317-865-8300
Site:	sears.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 48

Reviews 9

Alex Quinlan

Bought a dishwasher, install came to put it in and stated they couldnt without calling a plumber and having some pretty major construction done. I decided to just get my old one fixed rather than tear my finished basement apart. Install was at my house no more than ten minutes and never even unloaded the dishwasher. I informed them of my decision and they advised me the refund would automatically be done, I asked if I needed to sign anything and they said no. After 10 days and no refund I finally called Sears. I was transferred atleast 5 times before finally being told I had to handle the refund through the store. I called the store and continued to get the run around. After finally talking to the manger he said everything should be in order and I should receive the refund in 7-10 days. 10 days pass still no refund. I call them back and again they have no idea what is going on. This time I am again transferred several times and given the run around for over an hour before I talk to someone who claims they can help me. Now again they say the refund should be here in 10 days, but I then get a call the next day from Sears wanting to come pick up the dishwasher that install never even got off the truck. Awful customer service and incompetent employees. I have returned items to Lowes and it takes about 10 minutes. I have been dealing with Sears for nearly a month and still dont have the $800 I am owed.

Steve E

After my experience with a Kenmore HE Top loader purchased at Sears in Greenwood, I will never buy another Kenmore, nor indeed any appliance from Sears again. Within a year of purchasing, our washer grew extremely loud during the spin cycle, you couldnt carry on a conversation anywhere in the house while it was spinning. In spite of something obviously going wrong, we couldnt get warranty service because it was still running, and instead got the run around, try this, try that routine. After a year of owning it, it began leaking while it wasnt running, to the point where it would fill up with water. Then, a year and half in, it quit altogether. We paid for service to come out and splice a wire that tore apart "because the wiring harnesses are so tight." We also got a quote to fix the gear box (why it was so loud) and valves (leaking) of $750! The washer was totaled, but there was no standing by their product from Sears or Kenmore, the best we got was an offer for a 10% discount if we were sucker enough to buy again. Needless to say, we didnt, and this Kenmore is now at the dump.

Jim Hexamer

I stopped shopping at this store years ago. There were always numerous out of stocks, long lines and never enough people working. I went back in there today for the first time to just buy a wrench set. The shelf tag was priced wrong of course. I asked an associate about it, he didnt know and I was told to wait my turn as he pointed to a line at the register. I finally got up to the register and it scanned wrong. He couldnt figure out how to fix it, I almost just paid the over marked price just to get out of there. Such an ordeal for just a wrench set. If you want empty shelves, rude overworked employees, upset customers and extremely poor management this is the store for you. I will NEVER shop there again and judging by the empty parking lot that used to always be full, a lot of other people feel the same way.

Charles

I can see why this location is only 2.7 stars. We purchased mattresses and they sent the wrong ones. Upon trying to get it rectified, they advertently muddied the waters, by placing another incorrect order. When we went into speak to them about correcting the mistake, an assistant manager (Nicky) had the audacity to insinuate that we were the ones who gave the wrong order (she was very rude). We spoke the General Manager (Kathy) she said that she would take care of the situation, but she has done nothing. We wanted to return the mattresses and she did say that we were to receive an email, to get this done, but we did not received it, as of yet. We now have mattresses of a much lesser quality than what we had originally ordered.

Bob Thomson

It is obvious why they are failing. When I go to Lowes, Home Depot, or Menards checkout is a snap. In and out. When we checked out at Sears the only other customer today signed up for some card and took forever while we stood there hoping for another employee to open the other register. Then they ask me if I want to sign up for a rewards card. Then a credit card. My goodness, I just want to go I have work to do. Time is money and Sears wasted 15 minutes of mine at the register! That doesnt include the time I spent being ignored before then. If youre a person who has nothing better to do than stand around waiting while your ignored this is the place for you! Im buying a John Deere so I dont have to deal with Sears.

Charles Roberts

I should have checked the ratings score, before going here 2.8. Absolutely the worst customer service that I have ever encountered. We purchased mattresses that are to be delivered, and simply wanted to enquire about a change. I made at least ten calls, that was answered by an employee that was extremely rude. I wasnt rude, nor was abrupt. She hung up, several times. I was able to finally speak to someone in the mattress department, who said that he would talk to his manager, and get back with me. Know one has called back. They have however, sent me emails, confirming my delivery date. Its obvious that they care, in the least about customer service!

Vicky Seitz

Complete waste of time and money. Bought a $350 vacuum plus $50 warranty. Turns out if product breaks past 30 days the warranty only gives you in store reward credit not sure what that is. Our vacuum died 3 months after we bought it. Managers were not helpful. Wasted 2 hours trying to resolve after the sent us to an imaginary return desk. We not the only ones given the run around. There was another man trying to return something as well, and told to go to return desk at customer service. Manager told us it didnt exist. Sad exude for customer service. We will stick to Costco next time.

Nieshia Bell

I know sears all my life if you come a member you collect point and can help you of your spending , also Im a K-mart also. All my family had buy Die Hard Battery and still right now it still work in there car because they have same car for years going buy. They had best quality ever, so if yall think other store have the best quality stay right , so people can take of Avdance you. At least K- mart still have layaway, cant find that to many place of that. A lot store dont have best quality, but at least sears try.

Spencer Taylor

I bought a washer and dryer from Sears in September 2016. Since then, Ive had no less than 8 service calls to repair the washing machine. Everytime I call to speak to someone they just transfer me to a different department and leave me on hold for extended periods of time. All I want is for Sears to make good on my purchase and replace my machine. The ineptitude and unwillingness of the staff to help is indicative of Sears current financial woes. I will never purchase anything from Sears again.