Category: | Car Dealer |
Address: | 9896 N Michigan Rd, Carmel, IN 46032, USA |
Phone: | +1 317-872-9896 |
Site: | edmartinbuickgmc.com |
Rating: | 4.6 |
Working: | 9AM–9PM 9AM–6PM 9AM–9PM 9AM–9PM 9AM–6PM 9AM–6PM Closed |
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Jeremy Bunch
We were prepared to buy a newer car, and decided to come to Ed Martin because of positive feedback we read online. We did not receive the service we expected/deserved. It started out nice, Eric was seemingly helpful and the transaction was smooth. We purchased a Buick Regal and I had asked a few questions about the cars timing chain, and they assured me there were no issues. A few days go by after our purchase, and the Regal begins to make a grinding noise. We immediately called and took it back in and I talked with Carol about a possible timing chain issue. She explained it would throw all kinds of engine codes if it was the timing chain. They gave us a rental for a few days and "fixed" the issue. A few days later we hear it again. I drive it all the way back to Carmel and remain extremely patient with them, and explain to Carol and Brett at this point that we have spent a nice chunk of money on this Buick, and would like for them to look at the timing chain. And this is when my experience turned from bad to worse. I again explained that I thought it was the timing chain. Carol begins to get a little of an attitude with me and explains that they will not just look at the timing chain without codes popping up. She said they would keep the car but they are short on rentals, so they would need the rental back the next day. I explained to them that the proper service of this vehicle should not be based on how quickly they need the rental back. They kept the car for a week, but wanted the rental back within 24 hours so we were down a car for a week. We got the Buick back and they explained there was nothing wrong. We heard it within 30 minutes, and again on a cold start about 4 to 5 hours later. This is not the business I do with my customers and we were expecting an extraordinary experience, and we received unbelievably bad service. I do not wish this kind of headache on anyone, and I hope this review is helpful for those wanting to know a little more about this dealership.
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Morgan Fife
A family friend referred me to Ed Martin at 99th and Michigan Rd. I walked away in March 2016 with an 05 Buick Rendezvous. I was very happy and excited; I had just bought my first vehicle. But ever since I had driven off the lot I had over heating problems. I bled the radiator hoses thinking it was the problem (multiple times), but it just kept coming back every other week. I filled the coolant every few days since I got the vehicle. That would satisfy the overheating issue, but now I just found out that the vehicle has been too hot the entire time. Now, I have blown head gaskets. I was told by our family friend to give Ed Martin a call and explain the situation, and they did nothing but belittle me. I called yesterday 11/15 and spoke either the General Manager - Chris Quillen. I explained my situation, and he was extremely unhelpful. I felt degraded and he spoke to me as if I were a child. I asked him if there was any way they could possibly help me with this situation and he was mad because I didnt being my vehicle into THEIR repair shop. Well, Im sorry I cannot afford to pay a dealership (much more expensive), over going to another repair shop. Yes, I should have called them sooner. I figured they wouldnt help because I did not have any warranty on the vehicle. Chris also said that I could have got a warranty when I bought the vehicle, but I was not offered any possible warranty. They only thing I was offered was the tire and wheel warranty, which I did accept. If I were offered a warranty on be vehicle, I would have taken it too. I always get any warranty on any expensive purchase I make, such as a vehicle I needed to last me the next 10 yesrs. Which, now I still owe 3/4ths of what the cost was on it, and also over $2,000 now to repair the vehicle they sold to me. I DO NOT RECOMMEND PURCHASING FROM THIS ESTABLISHMENT! Chris was extremely rude and I REALLY regret my decision. Now, I am out well over $10,000. THIS HAS BEEN A NIGHTMARE!
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Jake Hogue
Hate to say it, but absolutely worst car-buying experience. First, received the brand new truck with calcium build-up all over it.. Im assuming from their sprinkler system. They didnt even bother to touch it. I was promised a detail.. when I took it back, they still hadnt taken care of it. Second.. Had the pinstripe sticker removed from the sides of the truck. Apparently their sticker guy had gone home sick, so they had someone else do it. Well go figure, there were surface scratches all the way down both sides of the truck. Took it back for a second time. I was told it would be ready in a day to have the scratches buffed out. Was just called and was told it will be a week before I get it back because now they have to sand down the scratches; yes, because thats exactly what I want. Third, I was supposed to get the bed mat from the truck I traded in.. thats no where to be found and I keep getting lied to. I find out one of the sales managers is driving my old truck.. thats why the bed mat isnt there. I bought a $60,000 truck.. I didnt expect it to be a refurbished truck. This is awful. Terrible Customer Service. All I get is a "sorry." I feel like more needs to be done to make this right.
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A Private User
I recently came to this location to get my Pontiac Grand Am checked out, and needless to say I felt like a burden to the staff that was there. I walked in and had 5 employees glaring at me without even offering to assist me and my needs, let alone say hello, or asked if we had been helped. I asked if I could speak to someone and ask a few questions about car problems and the basic answer was you need to drop your car off to be looked at and no mechanics were allowed to be called up front. A woman at the front desk was nice enough to come and look at my car to give some advice, but was very hesitant about it. I instead took my car to a nearby dealership to see if they could answer my questions, and the service director gladly came and talked to us for 10-15 minutes. I happily dropped my car off with the other dealership because the customer service was excellent. Although I have a Pontiac, I took my car to a nearby Kia dealership instead. Im sure all GM locations are okay, but this one made me feel very uncomfortable. I dont recommend going to them unless you want your car in hands that wont even speak to you about what is going on with your vehicle!
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Betsy S
I recently bought a new 2013 Buick at Ed Martin Buick GMC. My salesman Richard was very helpful and knowledgeable about every car on the lot. He was available when I contacted him and was very patient when I changed my mind. He went above and beyond to locate the exact car I wanted and ensured that I got the best price on it. I went to a number of dealerships, but Ed Martin Buick GMC had the best deals and rebates available. *BEST EXAMPLE OF THEIR WONDERFUL CUSTOMER SERVICE: The day after I payed for my vehicle, I got a call from Richard telling me that the dealership had received new rebates that would save me an additional $2200. The dealership offered me the rebate (even though I had already payed) and held the deal for me until I could come back and re-sign the docs.This is a testament to the unprecedented level of service and assistance I received from the team at Ed Martin Buick GMC during my car buying process. I will definitely be referring others to this dealership!