Pearson Ford

Reviews 3

RH

Rhonda Sharpe

IM EDITING MY POST AND CHANGING MY RATING TO A 5 STAR RATING BECAUSE THE OWNER JOHN PEARSON CALLED ME HIMSELF AND SAID HE HAD A TALK WITH HIS STAFF AND HE FELT BAD FOR THE WAY I WAS TREATED! HE SAID HE DID NOT WANT ANYONE TO THINK BAD OF HIS DEALORSHIP! HE WAS VERY KIND AND SWEET AND MADE IT RIGHT AND REFUNDED MY MONEY IMMEDIATELY AND A LITTLE EXTRA FOR ALL I WENT THROUGH! I TOLD HIM HE DIDNT HAVE TO DO THAT JUST MY MONEY BACK HE SAID NO AND THANKED ME FOR LETTING HIM KNOW WHAT HAD HAPPENED AND HE WANTED TO MAKE IT RIGHT! IN THE FUTURE I WILL GO BACK TO THAT DEALORSHIP BECAUSE THE OWNER DOES CARE ABOUT THEIR CUSTOMERS! THANK YOU JOHN PEARSON I TOTALLY RESPECT YOU AND YOUR VALUES!!❤️❤️❤️❤️❤️❤️ Im leaving my experience posted so that everyone can see you do read your reviews and you do care about your customers opinions to make it right!!! My experience::: My boyfriend took me to this dealership stating that the salesman he dealt with there was great WHICH is not true! He is rude and very disrespectful and extremely pushy!! I looked at a 2007 Ford Edge and I was thinking about getting it. I looked at the Ford Edge on Saturday December 30th, 2017. They were pushy in getting me to do a credit app. I went ahead and did it. I was approved and the saleman called me Tuesday January 3rd 4 times and kept saying u need to get up here and sign the contract and I started avoiding his calls. On Wednesday January 4th he called me all day and said if I couldnt get up there to sign the contract then they couldnt hold it. At this point I was already over dealing with him and his pushy ways. I had him on speaker so my employee who works for me could hear him. I told him go ahead and put it back on the market at this point I had not agreed to anything or signed anything. After I told the salesman on Wednesday to let the car go all of a sudden they could wait till Saturday. At first tge salesman expected me to close my business and come up to sign the contract. I told my boyfriend what was going on he said I dont blame u if dont buy it. Then all day Thursday The salesman kept calling and I kept ignoring his calls till I talked to my boyfriend and he said go ahead and give them the deposit of $250 over the phone its one less hassle for me to deal with go ahead and get the car. Against my better judgment I listened to him and the finance guy called me after 6pm on Thursday night January 5th and took my debit card over phone Without me signing a contract and they DID NOT DISCLOSE ANYTHING TO ME! FRIDAY I was hasseled all day and Saturday morning I finally texted the salesman and told him I just couldnt do it. The salesman called me and he was yelling and arguing with me on the phone I let my boyfriend hear the conversation. I asked about the $250 and he never responded back and then the finance guy called me Monday evening Januua9th,2017 and left me a message and said we WILL NOT REFUND YOUR MONEY BECAUSE WE TOOK THE CAR OFF THE MARKET WHICH IS A BIG FAT LIE! I have a witness my employee heard over speaker phone on that previously Wednesday and Thursday I told them repeatedly to put it back on the lot and at that point I had not given them any credit card! BY LAW NO CAR DEALERSHIP CAN EVER KEEP UR DEPOSIT ESPECIALLY IF THEY DONT HAVE A WRITTEN CONTRACT OR HAVE DISCLOSED THEIR POLICIES!

AL

Alex Reinmuller

I have been meaning to write a review sooner but I am just now getting to it finally. I have had several services done to my car while I was up in Indy, I cant say Im very happy about them either. The tire patch and balances were fine but when I originally went to have my oil changed and tires rotated is where I ran into issues. They have what they call a "Quicklane" service shop that is separate from their actual dealership service department and from what I can tell, the biggest difference is that they give the smaller jobs to the technicians at the "Quicklane" that are only making around $10/hour flat rate and hence they dont really care about the quality of the job. I even asked if the two service departments were separate and they told me they were, so naturally I schedule my oil change to be done at the dealer service shop and not the "Quicklane". I bring my car to the main building and they tell me I can wait in the customer waiting area, I assumed they would be servicing my car at the service center but after looking at my receipt, I noticed it said "Quicklane" at the top. Needless to say I didnt make a big deal because I hadnt discovered a flaw in the quality of the work done. This particular service was when I was having my oil changed and my tires rotated, part of their upgraded oil change special, a few months later I come to find they didnt tighten my oil filter enough and it actually started to loosen up and started leaking from around the filter. The filter could be tightened without much effort and if I hadnt of checked my oil like I normally do, my engine would have potentially been starved of oil and locked up. They also didnt change the oil drain plug gasket and it was leaking from there as well. Thats not even where my bad service story ends, they also warped one of my rotors because they dont use a torque wrench or even a torque stick. I figured it was too late at that point because I started noticing the vibration a couple weeks after I had my service done. Now for when I had my tire patched. If I remembered the technicians name, I would mention it. He asked me to come into the shop because he couldnt find the leak. I come out and notice he has the passenger side tire off when I specifically told the service desk that it was the driver side tire. When he goes to put the tire back on, he just zips it on with an impact wrench, he doesnt retorque it or anything. When he get the tire off, he starts looking the tire over after spraying a soapy water solution on it and isnt finding anything. I end up noticing the leak before him and I dont even work there! At this point, he clearly doesnt care much about his work after having said hes only had a a dollar or two raise and thats after having been there for around 5 years if I recall correctly. I end up taking the car back to Lincoln, which is where I went to school, and got a torque wrench so I could retorque them in order to prevent further warpage. I took several years of Automotive in school, two years in high school and then went to Lincoln for their fifteen month program, so I know more than Pearsons average customer. One thing is for sure, I wont be recommending Pearson to anyone in the near future nor do I intend to return there.

JE

Jessica Kincaid

I made the mistake of purchasing a vehicle from here and have been plagued with nothing but problems since. As a first time buyer, I expected more transparency and forthrightness, even when purchasing an older used vehicle. My expectations of Pearson Ford was that even their used cars would be at least in good serviceable condition. I was extremely pressured into buying the worst mistake of my life. Instead here is what I found instead: 1.) 2 weeks after purchase, the entire accessory drive belt system of the vehicle had to be replaced because it was so worn that the belts were splitting. The belts were obviously coated with some sort of soap/grease that was used to disguise the deficiency in the vehicle at the time of purchase. Total cost $200. 2.) The transmission fluid in the vehicle was pitch black and tarry. It required 4 flushes before it would run clean. $150. 3.) 6 months from the date of purchase, an ignition coil and timing belt in the engine failed. $1250 4.) The turn signal system hyperblinks, and the left front turn signal died 3 weeks after purchase due to the removal of a factory part by the previous owner (I am assuming) and replacement with a pair of non insulated electrical spade connectors. I still have not been able to afford a repair for this problem which at minimum will cost $400. 5.) I am currently now experiencing a loud squeal coming from the back end, which it still in the process of being diagnosed. I pray to god its something cheap this time. 6.) The windshield cracked across the entire bottom of the vehicle overnight one day due what I can only assume was a rapid temperature change. 7.) I have just received a recall for this vehicle concerning the back rack used to mount the spare tire, which has the potential to rust and corrode and fall off, potentially while driving, having the potential to cause serious injury. No repairs are being offered for it. 8.) The bed liner in the vehicle is horrible, and holds water in it for days at time after a rain storm, even with the tailgate dropped. I am extremely concerned about the life expectancy of my bed due to rust. Although I had an excellent credit rating, I was not given a reasonable interest rate because I was a "first time buyer." I am stuck with a pile of junk that only values half of what I paid for it. To make matters more interesting, I posted a review on another site 2 days ago, only to find that somehow, it disappeared. To make matters more interesting, even though I chose to remain anonymous, I was contacted by the Pearson Ford today in regards to my review on there, along with an inquiry as to why they were never contacted about these problems. I actually find this a little creepy and unnerving. I chose not to go back to the dealer to fix these problems because I was so badly ripped off in the beginning that my mistrust of this place is probably something that will never be fixed. I was advised by the certified mechanics that did the repairs to my vehicle to avoid the place that sold me this pile of junk like the plague. I will take my excellent credit rating and on time payments to someplace that is willing to work with me and sell me a quality vehicle next time.