Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	3160 W Susan Dr, Bloomington, IN 47404, USA
Phone:	+1 812-334-0204
Site:	storelocator.pepboys.com
Rating:	3.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 56

Reviews 6

Alexander Leisz

Three strikes and youre out. Ive had three separate, terrible experiences with this place so Im just done. Trip 1: Arrived at 8:30am for my oil change which was guaranteed to be done within a half hour - I didnt get my car back until 3pm. They said they were busier than usual which I would have bought EXCEPT for the fact that I was the second appointment of the morning and they started on my car a freaking half hour after they opened. Trip 2: I went back for an oil change and to have my coolant topped off. This time they were done within an hour. Later that day, while driving, I noticed my coolant light going off. I pulled over to investigate and found that they had left the cap open to the coolant tank. They also failed to reset my oil light on my dash (which I specifically asked for). I took it to the Quick Lube down the street from me the next day and found they had also failed to change my oil filter, a service I paid extra for. I called the store twice to speak to a manager, each time there was none available and though I was promised a call back this of course never happened. Trip 3: I was getting ready for a long business trip and wanted my oil changed before I left. I booked an appointment at 6pm on Friday so I could have it done after work and before I left that weekend. I even called to make sure they took appointments that light (I booked online). I received a text and email confirming my appointment. To my surprise, at 4pm on Friday I got a call from the store saying they were booked up. I called, reiterated that I had an appointment, and was advised that they wouldnt be able to get me in until Monday. Complete and utter joke of a business. This place needs to go under, give your money and patronage to an auto place that deserves it.

Troy Tinsley

Nearly got ARRESTED from being a customer of this store. Now that I have your attention ... Very poor communication. I had to call a day after expecting to have my truck, and ask how it was progressing. They responded, "oh, yeah, that was done yesterday" Also, it was $50 over the estimate. So, not only did they go about 30% over their estimate without even asking, they didnt even call after it was finished. I then told them Id be coming by the following evening to pick it up. They agreed. My wife picked up the truck after hours. I expected to see a bill in the mail for the service. 3 days later, I get a call from PepBoys explaining that I needed to come pay my bill in the store. We both agreed that Id come in the following day to pay the bill. About an hour later, 2 police officers show up in my driveway threatening to arrest me for theft of a service. After a humiliating conversation, I found out that the same manager that had spoken to me about coming in the following day to pay the bill, called the police AFTER speaking with me. All that to say ... stay away from this place. You may end up with an inflated bill and a felony on your record.

Dustin Banning

If I could give a worse star review I would. I will start with saying that I have a 20 service vehicle fleet. I was made several assurances when a Pep boys district manager came asking for our business. Nearly every time there is a problem, either they cant fix the issue or they say they fixed it and the vehicle is ready for pickup just to find out that several dash indicators are lit up and the vehicle is virtually unsafe to drive. I have left clear instructions not to repair anything until an estimate is provided to me either by phone or in person....that never happens, they just throw whatever they want at it and expect payment. When I call for a manager he is always gone and the people behind the counter just say how they are not the manager and that my concerns are the managers job. I tried to call the corporate line to get the phone number for who ever is in charge of the stores in my area and was bounced from one dept to another all stating that they didnt have that information and could transfer me. Ridiculous!!

Thomas Lynch

Went in to get an oil change in my IU students car, and was told $32, while walking around the store my phone rings, and I was told that there is an up charge to $50.12. I had refused all upgrades to the package, so I asked the rep on the phone to explain the increase in price. I was told the oil filter cost $10 not $3 ($3 is cheap for an oil filter) and that 2 quarts of oil cost $10.00 (which is expensive for bulk oil). I showed up an hour later, which is how long it would take, the car was not done. So I sat down and texted for the survey. I guess some one saw me read the poster and text to the number, amazingly my car was done 5 minutes later (hour and a half total), and the bill was reduced to $37 and change. Surprised me that the price was reduced, it turns out they took out the price of the oil filter built into the price and reduced the price of the bulk oil. Thanks to the poster I was saved from over inflated pricing.

A Private User

Maybe they are better now, but years ago, they tried to use deceptive tactics to overcharge me for extra work. I had a Ford Ranger that was in having its brakes done. For some reason, they decided to look at other things, and called me to tell me my wheel bearings should be repacked. I asked how much it would be, and they said around $200. Even though that seemed high, I did it because the truck was fairly old, and maybe the repair was necessary. When I went to pick it up, there was an extra $400 on the bill, because the $200 was PER SIDE. They never mentioned this. I had to make a big stink, and let them know that I would NEVER have oked that kind of repair. They were at least kind enough to remove the extra $200, but I still should not have approved the repair. Dont even know if it served any real purpose. I have not had a repair done there since.

Mackenzie Campbell

I brought my car in because it was making a strange noise. They refused to even look at it because it is a Mercedes. I had brought it here before and they had worked on it then, so this was really upsetting. We have been bringing both of our cars here for the past 3 years and now I will not be returning. I understand that Mercedes are difficult, but they wouldnt even look. So I took it to micro motors and they fixed it for me. It was a simple fix, I just needed power steering fluid topped off. Maybe I am wrong, but it seems like something they probably could have done. They were rude and when I asked where I could take it in town they insisted I could only take it to a Mercedes dealership so I would have to drive all the way to Indianapolis. The customer service there is bad. End of story.