Vaughn Garouche Jewelers

Category:	Jewelry Store
Address:	1034 E Schaumburg Rd, Streamwood, IL 60107, USA
Phone:	+1 630-372-0062
Site:	vaughngarouche.com
Rating:	4.8
Working:	Closed 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–5PM Closed

Location

Photos 25

Reviews 11

C s

Terrible experience. I took in my watch on a Saturday to simply have the battery replaced. This watch is a few years old however this was the first time getting the battery changed. The owner took my watch to the back and did not come back upfront for an extended period of time. When he finally came back upfront he told me that he was unable to open the watch and that I could leave the watch there and it will be ready for pick up on Tuesday! As stated above this was a Saturday. Three days to replace a watch battery is completely unacceptable. Most places in the mall will change the battery within an hour of dropping it off. When I asked why it would take so long to replace the battery he said it needed a special machine to help open the back of the watch. He then stated that the last person to change the battery on this watch must have also had a hard time do to the small scratches on the back. Once again as stated above this was the first time taking the watch in for a battery replacement. I took my watch and left the store. It was not until I got home that I saw all of the VERY LARGE SCRATCHES on the back of my watch and all the pry marks from him trying to open it. The back is completely ruined! And the fact that he tried to cover it up by saying that the last guy must have had a hard time too shows how untrustworthy these people are. DO NOT WASTE YOUR MONEY AT THIS PLACE. THEY CAN NOT BE TRUSTED. WILL NEVER GO BACK!

Scott Rufer

"WARNING" Read this before you deal with these people!!!!!!!!! September 2016 I bought my wifes 5 carat wedding band to them for an appraisal no problem .One day later 1 diamond fell out so waited till he returned from vacation to have him repair it .I brought it there and left it he called me 2 days later telling 2 diamonds had small chips in them and asked me if wanted to call insurance company and replace them I told him no.The next day he called me and said there were 2 fake stones in the ring "mind you he had just checked all stones when he appraised it 2 weeks before and even an average person can tell the differance between a cz and a real diamond so I went there right away to see the ring he didnt even have it there he said it was at a lab in Wheeling not there..When I got the ring back you could see the difference right away .I asked him about it he said it must have been when I bought it which is BS because it was bought from one of the best stores in Chicago with GIA certs for all stones and it didnt look like that when I brought it him or when he Appraised it saying in writing all diamonds were real .Be very very careful if your stupid enough to go there and check your jewlery if you have gone there for repairs.

Melanie Garcia

Thank you Fabio and to your wife for helping my husband Ryan picked my beautiful piece of art diamond ring. I loved it very much! You guys are genuinely awesome and trustworthy couple! Very down to earth and very happy to serve your clients. Fabio and his wife will make you feel like you are a family and not just customers when you visit their store. We felt their sincerity to help everyone as soon as we walked in and provided us information we need for my diamond ring. They told me the stories about how my husband picked my beautiful ring, i think thats really sweet! Also they helped us stay in budget, we got our other jewelries cleaned and replaced the batteries of our watches. Fabio your willingness to help your customers without taking advantage of them like other jewelers do is beyond compare. More power to your family and business. I highly recommend your store to our family and friends....

Ryan A

Professional, knowledgeable, genuine, and honest the only jeweler you need. Fabio and family took the time to help me find the diamond to go with an original ring design. I’m very impressed, and satisfied with my beautiful purchase (so was she). Less then a week after I’ve returned for all my other jewelry needs (ring cleaning, watch battery replacement). I highly recommend you visit before you purchase a diamond ring anywhere else. Buy with confidence and find your dream jewelry. This is the type of customer service you dream of, it is unfortunate that there are not enough places left like Vaughn Garouche Jewelers. They are one of a kind. Great people!!!

Khennycool

I traveled to Vaughn Garouche to get my watch fixed Saturday based on my research. My watch hands were working but the date wheel was not changing. The family first recommended having the watch company perform the fix first then they took a look themselves. They found out the date wheel had three stops instead of the two stops mentioned in the instructions. My issue was resolved and they did not charge. The family is ethical and honest as they are continuing building continuing customers and referrals. I had a long conversation with them and they are genuine with their services and jewelry. I recommend visiting and experiencing yourself.

Colette Young

This is THE place to purchase cherished jewelry. The staff is wonderfully knowledgeable, they LISTEN to what you are saying, they offer suggestions, and they ask very fair prices for their items. I have seen some of Fabios custom-designs, and they are incredible. They repaired my and my husbands wedding sets at a very fair price. I highly recommend them for their artistry in custom work and the fairness of their transactions.

Cedric B

I frequent - this Amazing Jewelry store. From purchasing jewelry to having my Invicta watches repaired, and sized, without any problems. And, what stands out to me the most is... The CUSTOMER service! They (Husband and wife Team) are Extremely professional, helpful and courteous with meeting your every need(s). If service, pricing and all around courtesy is a priority for you, Id suggest visiting this store, TODAY...

eric kistler

They are amazing to do business with. The business is family owned and they treat you like family when you come in. They are extraordinarily helpful and do not make you feel pressured to make a purchase. They are amazing at fixing and restoring old jewelry and made my dads 25 year old wedding ring look like new. I would recommend them to anyone for any jewelry purchase or restoration!

M R

Bought engagement ring and wedding bands here over a year ago and back for anniversary present! Great people! Always takes care of us! Fabio is very transparent..no sales pitch in this place. Great family jeweler to have around the Bartlett area highly reccomend visiting this place before going to a zales or any of the big box stores.

steve spear

I cannot begin to describe the wonderful experience we had in our recent purchase at VG. We were searching for just the right ring for my wife to celebrate our 30th anniversary. The time and care given to us was simply amazing. This place and the owners are fantastic. This is the only jewelry store youll need!

david palo

Found them to be Professional and Genuine Honest. Fabio and his wife were patient and very knowable while helping me find a engagement ring. I wanted to propose on a out of town trip, Fabio worked thru night to have the ring ready even after I told him I could wait till I got back.