Toys"R"Us

Category:	Toy Store
Address:	5001 Lincoln Hwy, Matteson, IL 60443, USA
Phone:	+1 708-748-1777
Site:	stores.toysrus.com
Rating:	3.3
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 27

Karla Bradford

Great customer service - I went in on Wednesday, April 1st and was greeted by Shanae at the Customer Service desk. We selected a Fisher Price four wheeler for my sons birthday and she was super helpful. I noticed the teamwork and enthusiasm from everyone with getting me the best deal. I wasnt aware of the bike special and credit card offer for free financing. While I was being assisted, I noticed how well Shanae helped everyone. Great worker and professional! I was very pleased with my experience and will continue to support Toys R Us in Matteson.

Ma Pro

Thank God for this store/Location, it should be the model on how other locations are to be organized! I found what i wanted in seconds for my nephew (an avengers action figure) and something for myself The prices were with the right figures and the selection was fantastic. Not only this location is well stocked and well organized. It has one of the bigger pop figure selection/areas like stuff you can only get online is at this location.

A Private User

Tried to call Toys R Us to see if they had any dora pillow pets in stock in Matteson on Cicero Avenue. Their phone service is the worst ive ever encountered and they had me on hold for 30 min. each time I called and i CALLED 6 times. Very poor service and little appreciation for customers. If my sister doesnt get her pillow pet she will be very upset and I blame Toys R Us for their negligence.

In Home Therapy Providers

Asked two different people if they would help us take the kids Range Rover display car down from upper shelf so we could see it mor e closely. Both said they would be right back and never returned. Seems an air of indifference among staff. Definitely unwilling to make any extra effort to help customers. Disappointed with overall staffing of this location.

J.SeKour Cage

An almost banal staff addressed my concern as if reading from a queue-card; offered no contingency - because frankly, I dont think their aptitude extends that far; and an associate thought it was a good time to converse with the associate that was addressing my concern at the moment I walked up .... Will not return here.

Stefanie Kinney

Always great service!! Today I bought a bike for my sons bday. The gentleman that helped me was off duty and went out of his way to make sure the bike I picked was stable and put more air in the tires and helped me check out. By far the best toys r us Ive been to in the area!!

Tony Stark jr

This place is the worst toy r us because the employees dont even know what there special deals for customer. I called a day before they told they had some.So i went the next day they are Liars they didnt some. So dont waste your time in this place!!!

AJ Krusemark

I was here on a Sunday. Overall the store was typical for any Toys R Us location. The wait at the registers was longer than it should have been, however, and we waited over 15 minutes for someone to bring a small box from the back.

andrea brezill

Staff here was great ! The Manager on staff 5/6/17 was friendly and personable and everyone greeted us as soon as we walked in . I will continue to patronize ! Great to have a toy store in the south suburbs !

sam chen

I called them to check an item availability, they transfer the phone to the inventory guy, and that guy just pretended cant hear me and hang up. I called again but the guy did the same thing. Worst ever!

Jacqueline Brown

it horrible there no one there even if you see them it takes forever if you dont need to go just order online dont even do pickup takes forever try orland park

fredricka bonner

They have so much going on with toys you can never just go their a get 1 item. My kids spend hours trying to figure out what they want from there.

Natosha Porter

Love this Toys R Us. And I love that they make a big deal of the childrens birthdays when the birthday child is in store :)

jacky powell

Some things were a bit pricey but was able to find some reasonably priced items for my daughter and nephew.

Mike Lacey

They dont answer the phone and they get a attitude when you ask a question . They can go to hell

Elizabeth Bywater

Great store. Great Product availability , staff is awesome.

Sharon Ellington

The manager who was a nice young man was so helpful.