Computer Brain Inc

Category:	Computer Store
Address:	4722 Touhy Ave, Lincolnwood, IL 60712, USA
Phone:	+1 847-675-1111
Site:	computerbrain.com
Rating:	1.6
Working:	9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–6PM 10:30AM–6PM Closed

Location

Photos 3

Reviews 9

Jonathan Levy

I took a laptop in for a repair. Although I had called ahead of time to make sure it would be ok, they made it clear they were not happy that I pulled the hard drive before bringing it in. The problem was that the laptop would not power up at all so the hard drive was not necessary. I brought in the laptop on a Saturday. I was promised a call with an estimate that day or Monday. I received no call that week so I stopped in when I was in the neighborhood the following Saturday. The person at the repair desk said a lot of people had been out, he was about to look at my laptop, and definitely would call that day or Monday at the latest. When I had received no call by Tuesday, I called to arrange to just get the laptop back. They made an attempt to get me to give them another hour to work up an estimate but did not give me a hard time when I refused. Overall, I cannot rate the work because I did not end up getting any done. I ended up losing about a week and a half but it was not a huge problem. If it had been, I would have pushed harder. This business may just be overworked and/or disorganized.

James Kwon

Came in with a laptop hardware issue I wanted them to check out, gave them the pw to access the user and they told me to wait for a week to fix. 5-6 days later I call them up to check how things were and they decided then to inform me that the password is wrong. Didnt even bother calling earlier to tell me the password is wrong and needed me to give it again, Hell if I know when they were gonna bother to even call me up about the issue. Had to wait another 3 days for them to "fix" I asked to check on my hardware since I knew the issue was there not a program issue and they did squat. They said they fixed the issue, barely even telling me what the hell the problem was and paid almost $130 when they took it in. Oh and guess what? problem still persisted, thanks for taking my money and doing nothing and not even bothering to explain it either. Go to the other computer store nearby people or PLEASE go to computer tech forums, People will gladly help you for free unlike these idiots who take your $ and then sit on their asses doing nothing.

A Private User

I agree with the earlier rating from "Dusty". I ordered a part from them through Amazon. When the part arrived, it was the wrong item and it was not sealed. The item was a much cheaper version of what I ordered. When I called their "customer service" the CSR was barely listening to me and told me that the warehouse was closed so they would call me back the next day. I had to call them the next day. After being on hold for 5 minutes they said the "claim" for the right part was rejected and that they would refund me my money. No reason, just rejected. If this is their "highest level of customer service" Id hate to see bad. As was mentioned earlier SHOW ELSEWHERE!! FYI, I have emails of the order and a copy of the packing slip to back this up. Just hoping I dont have to fight too hard to get a refund

Steve Stone

They dont even deserve 1 star, Brought a server computer in and could not express how urgent the issue was. The guy said he was going to run a 5 hr test on it and call me back the next day around 12 pm. I called them and the guy says he didnt even start it and it could take 2 to 3 days before he gets to it and I never told him this was an urgent issue, I must of had a 20 minute talk with this guy telling him how urgent this matter was. Very unprofessional and very rude. I told him I have to come pick up the computer because this is an urgent issue needed to be taken care of right away and he hung up on me.

A Private User

Placed an order with them through Amazon... they shipped the WRONG part, tried to make me pay return shipping, and then refused to refund the entire order amount. When I called, their operator was the worst: bored, rude, and openly hostile. They made me so angry that I spent way more time than I normally would getting every last penny refunded (through an Amazon claim). I cant imagine if I didnt have Amazon to complain to... Do yourself a big favor and SHOP ELSEWHERE!!

Shawn Russell

Bought an item from Amazon that did not arrive. Seller was contacted four times, waited over a week, and they never contacted FedEx to start a trace. Poor business and communication.

Justin Z

I think they are really good! They made me a gaming pic a while back and its amazing!

Dean No

Outdated technology with the new tech price! 10/10 I wont ever return to place again.

Me Me

Took my order then cancelled it, saying they had sold it for too little.