T-Mobile

Category:	Cell Phone Store
Address:	7600 95th St Suite 3, Hickory Hills, IL 60457, USA
Phone:	+1 708-907-3234
Site:	t-mobile.com
Rating:	2.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 6

Reviews 21

l0l0l0l l0l0l

My Significant other and I visited this location a few days ago. An associate by the name Jazebel assisted my s.o., while I browsed around. My s.o. explained to Jazebel that when incoming callers would call they would receive a not in service or the phone was out of range prompt instead of an voicemail recording. The associate was like "oh your your voicemail settings were turned off and thats the reason as of why your receiving that message". He then said he switch it on and there shouldnt be an issue anymore. So, we walked out the tmobile store and it just wasnt making sense to me and something told me to check before we left the store. So I did what the MOST LOGICAL person would do(which he should of done, while we were there) and call to see if I would receive the same error message. Of course I did! To cut the story short, we went back inside and I proved to him there was still an issue. He responded sort of an annoyed fashion that it should be working in a few hours to 24hrs. (Still didnt make sense to me.) The problem is still not resolve days later and it was a waste of time. Not so good customer service +lack of knowledge or seriously not caring much of customer concerns =1 star. We will stick with our chicago ridge mall

Estephania Martinez

This place has absolutely horrible customer service. They made me sign a contract without telling me that they were adding extra fees for things i didnt ask for such as accessories and extra data and Jump. BE AWARE of Jump! Its not what you think it is. First they sold it to me as an insurance then they told me it was a program that would allow me to change my phone whenever I wanted and when I took in my phone they said they couldnt do it bc they found a scratch that wasnt even visible to the naked eye. FALSE ADVERTISING ALERT! The teenagers that work there dont care about their jobs and T-Mobile insurance never comes through to solve your issues. I sent them my damaged phone and they sent me back another damaged phone twice. The first time they sent me a replacement it wasnt even the right phone. Ive paid them so much money for years and recieved nothing back but emotional stress. Bad phones bad phone service bad customer service. T-Mobile does not care they just want your money and once you give it to them they literally send you away.

Enrique Elias- Castañeda

Love the way they treated me here. Honestly the quickest phone experience Ive had at any T-Mobile store. Gave me what I asked for, saved me money on my bill, and changed my regular account into a business account with more benefits. Noemi had an answer for every question I had :).

Mariana M

Great staff here, always very helpful when I come in and ask questions. Naomi and vanessa are a great team made me feel very comfortable and answered all of my silly questions but did not make me feel silly! Thank you guys you are the best!

Cash for Gold

Got my phone from here and everything they promise you never get and make sure to get everything in writing... I have to call my self and i spent hours on the phone to fix my account after them ... they never get things done

Dan Brown

EXCELLENT CUSTOMER SERVICE!!! THEY KNEW HOW TO HANDLE ALL OF MY CONCERNS AND ISSUES, AND THEY WERE EXCEPTIONAL. TOTALLY RECOMMEND THIS STORE FOR ALL YOUR TMOBILE NEEDS!!!

Paco Mvp

They took the time to go over everything with me. They saved me alot of money on my bill and I was able to get a new phone. The team there is really good and helpful.

Aneta Kruzel

Horrible service, ignorant and need to watch what lagrange they speak around the customer because you never know who speaks what. Garbage is all I have to say.....

wally samhan

Ive never dealt with this type of service they are so rude they tried ripping me off

Stan Strama

slowest people I ever seen!!! so many costumers just get out from this store.

Aadil Lateef

Excellent customer service, good location!

ivan rios

Friendly location. Staff was nice

Kelly marie

Horrible T-mobile worst ever!!!

Cristian estevez

so busy they need more staff