Metro Auto Traders

Reviews 7

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Morgan Cihak

Recently went to look at a car here. I liked the car took it for a test drive and had a really good feeling. I put down a $300 refundable deposit to hold the car for me til Monday. This was on a Friday, and I was going out of state for the weekend. I came back on Monday about 3:00 to look at the car again. They told me they would detail it for me and clean it up a bit more. (Because it looked like it had immense flood/water damage and one of the cars flood lights looked like it was kicked in.) So they said they would "fix" it. I ran home (about 45 min away) to grab my boyfriend so he could assist with driving my old car home. I got back to the dealership with my boyfriend about 5:00...I went inside and they said they would be right with me. I was excited cause I pulled in and a temp. plate was already placed on the car and it looked really nice and clean. After about 10-15 min of waiting, a guy told me to come around back to a table and I had a seat and he said "I have bad news for you....we sold the car to someone else right after you left" WHAT IS THE POINT OF A DEPOSIT IF YOU ARE GOING TO SELL IT ANYWAYS? He said it was "the name of the game" and just business. They didnt even have the courtesy to call me while I ran home to tell me the bad news and waited until I got back there and wasting more time and gas. I do not recommend going here unless you plan on buying a car right then and there. Do not put a deposit down if you have high hopes for a vehicle here.

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Tamara Smith

PLEASE DONT PURCHASE FROM THIS UNETHICAL DEALERSHIP! Please whatever you do, please do not purchase from this dealership! The owner and Frank a salesman are dishonest people and liars!! I purchased a Lexus from them and the glove box wouldnt open before I drove it off the lot. They both agreed to take care of this of course at no cost to me. They later refused to pay the $300 for the replacement when at the Lexus Dealership its over $800 uninstalled. The one Im getting is used!!! So until they do what they promised to do I will continue to let everyone know how dishonest and unethical this dealership is!! I also plan to take them to court. Rick who is another salesman their is awesome and helped me to get the ball rolling with the consent of the owner who at first agreed and later refused to pay the company they sent to me to make the repairs. Rick is too good to work for this corrupt dealership. He is honest and kind. I will keep you updated on the outcome! Please dont trust them and get everything in writing because if you dont they will lie about it. I would like to give no stars to this dealership but the lowest is 1and a 5 to Rick!

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Brian Kelly

Bought the car and was promised a new grill would be sent to me. They put this in writing. Now, they wont send me the grill. I still dont have the title. They hung up on me several times. Now their number says its out of service. I thought they blocked my number but it doesnt work from other phones either. Worst car buying experience of my entire life. Do not deal with this dealer. They are liars and scammers. Nothing but runaround and disrespect. Finally received the replacement grill that was promised in writing two weeks later. They ordered it from ebay. It was broken. The ad said it was broken, scratched and discolored. The ad had pictures of where a tab was broken off, many scratches and the yellow marks. The grill they sent is worse than the one it was meant to replace. This is the worst dealership ever! Dont trust a thing they tell you. They wont even follow through on things you have in writing.

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Thomas Bradshaw

I recently purchased a Lexus from Metro Auto Traders. The sales rep was knowledgeable about the vehicles they had on the lot and very polite, but I came in looking specifically for an RX 300. Financing was pretty easy because Ive got decent credit, so I may be biased. 2 days later I started hearing a clunking noise coming from the front of the car when I was taking turns. When I called back, Mark (the owner) told me I could bring it in and have it inspected. I was expecting to get charged for an inspection, but instead Mark gave me a loaner Acura and said they would fix it free of charge. I picked my Lexus back up 3 days later...no more clunking noise, and it is driving great. I wouldnt have expected a little lot to give loaners, but everyone seemed like pretty nice people doing honest business. Ill be going back to Metro Auto Traders again for sure.

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Dumitru Petrus Anton

I bought a Mazda5 from them. They where very knowledgeable about the product (wagon/ mini-minivan kind of rare). My tentative of low-balling with another similar car was quickly and professionally shutdown because of apples-to-apples features. So they knew the car/vehicle very well. They allowed us to try/test the car full family + car seats on board and took the time to respond our questions both car and finance related. They even help us with a small snafu on car insurance (at 9PM late at night). The service guy patiently checked a light adjustment. I bought this car after a long search and I am not a paid campaigner. They are a small independent dealer and they may have some gems on their lot (like a suzuki kizashi and a 300 hemi i saw). Do your homework since its your money and actually they are pleased when dealing with knowledgeable people.

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savincom

These guys know customer service! Really nice people to do business with. Very nice selection of cars. I bought a 2008 Chevy Avalanche, fully loaded, which was already according to Cargurus a great deal. It was still priced a little out of my budget. The Owner (Mark) and salesman (Lester) worked very hard to get me into the car. I had been shopping for this car for a while. No dealer, big or small came close to how nice, professional and courteous these guys were. Even their finance guy (Mike) was awesome. He got us through the paperwork quickly. Mark call me several days after to check on the car and even though the car was bought "As Is", he said if I ever had a problem to let him know and they would take care of it. I know a lot of people might say that but I believe him. He really seems like a true man of his word. Thanks Mark, Lester and Mike!

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Alex Nunez

I would like to share my experience at Metro Auto Traders. I purchased a 2010 BMW and it was the best experience Ive had in a long time. I was treated with such respect and curtesy. The vehicle has turned out great with no problems since the time of my purchase. I highly recommend this dealer especially dealing with a young lady by the name of Margaret. Margaret assisted me from the time I arrived thru the entire process of the purchase. I could not of asked for more then what she did for me. I will recommend this dealer to anyone of my familys members and friends without hesitation. I was also introduced to the owner of the dealership Mariusz. Mariusz added a personal touch of what I call old school customer service. Mariusz was able to simplify many things that I was in doubt about. This also made my experience such a pleasant one.

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