Patek Philippe & Rolex Boutiques by Razny Jewelers

Category:	Watch Store
Address:	109 E Oak St, Chicago, IL 60611, USA
Phone:	+1 312-663-8500
Site:	razny.com
Rating:	5
Working:	11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 10AM–5PM 12–4PM

Location

Photos 100

Reviews 9

David Pickford

Razny Jewelers Pros: Professional, Respectful, Customer Service Oriented Cons: None On Sunday May 28th 2017, I stopped by Razny Jewelers on 109 East Oak Street, Chicago, IL 60611 to window browse and shop for a new Rolex around 12:30 pm. Roberto the salesman greeted me and my son with a smile, and proceeded to provide me with excellent customer service as he showed me around the boutique. I was looking for a specific Rolex GMT Master II BLNR, which in most cities require your name be placed on a waiting list to obtain. While Roberto checked inventory in the safe, he introduced me to a gentleman who was sitting in the boutique who turned out to be Mr. Stan Razny, the owner of the jewelry store. Mr. Razny was not only very down-to-earth, but he went above and beyond for me in order to get the timepiece transferred from one of his other stores. Mr. Razny personally handled the logistics of getting the timepiece to the downtown store on a Sunday afternoon before the store closed for the Memorial Day holiday, so that I could have the timepiece sized and shipped to me overnight the following business day. I returned to the store at 3:00pm and Susan took care of sizing the watch for me as well as handling the sales transaction. Her attention to detail and willingness to handle and care for the watch exactly as I requested demonstrated the superior customer service that the employees of Razny Jewelers provide. On Tuesday morning, I received a text message from Roberto with the tracking number for the package that we due to arrive to me on Wednesday. Upon receiving the tracking number, I attempted to have the package held for will-call at the Fedex distribution center in my local area. Fedex customer service would not allow me to hold the package, so I again contacted Michelle at Razny’s Addison location, and she stayed on the line with me to ensure that Fedex would hold my package as I had requested. Another example of how the employees of Razny Jewelers went above and beyond to ensure that my experience from beginning to end was top notch. Upon receiving the package, it was bubble wrapped and protected just as I expected that an expensive timepiece should be handled. Razny Jewelers has earned a client for life, and I will refer all of my friends and family who are looking to purchase a Rolex or Patek to Razny’s.

Stacy Jones

When I was looking for a fine watch for my husband who owns a couple of nice ones already, I never though it could be a fun shopping experience for me too. I know shoes and jewelery, and purses and everything else,but what do I know about high end timepieces? I went to the newly open Razny Jewelers shop on Oak Street not having any clue what I really wanted to get to surprise him on his big birthday. The staff made me fell so comfortable and was so interested in trying to determine what would fit my husband taste, that with the help of couple of male and female associates, we found the right piece. And I learnt a lot about what makes these watches do special too ! I presented the gift yesterday and my husband LOVED his first Patek Philippe from the Nautilus collection! Thank you Razny Staff for making my quest for a perfect watch so easy!

Kevin Ma

Absolutely fantastic customer service. Worked with Iryna and Matt and they were a great help in ordering the time piece I was looking for. Their selection of high end time pieces is second to none, and everyone in the store is very welcoming and always willing to help. Iryna was very quick to respond to my emails, and was highly knowledgable on their products and services. I would definitely recommend visiting this store, and I look forward to doing more business with them in the future.

Jason Corn

I never even thought about timepiece ownership until I received one as a gift. When I stopped by Razny, Matt not only refitted the bracelet so it sat comfortably on my wrist, but also took the time to educate me on how to set it and how to properly enjoy it. Im very glad I took the time to visit!

laurie bryan

I am looking for a Rolex or Patek Phillippe and went to Raznys on Oak in Chicago. I was lucky enough to speak to the owner Stan and I have never felt better about making a substantial purchase ever! Laurie

Ralph Kolasa

Great... store presentation.. great employees, feel welcomed when arrived in the store.. all staff very knowledgeable on Patek and Rolex timepieces. Best location for buying your next timepiece

Brandon

Adjusted bracelet. Had a wonderful geeky chat about vintage Rolexes with Michael and Christine

Executive Motor Carz

Beautiful facility, friendly staff. Love my new Rolex! Thank you.

Courtney Willingham

Great selection of Patek. Awesome customer service!