Category: | Pet Supply Store |
Address: | 1929 Scenic Hwy N, Snellville, GA 30078, USA |
Phone: | +1 770-225-0382 |
Site: | petsmart.com |
Rating: | 4.1 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
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Wyndee M
Brought my dog to get groomed. Called ahead of time to schedule the appointment and to confirm the services listed online. To my knowledge, my dog was supposed to get a bath, his nails GRINDED, anal glands expressed, ears cleaned, sanitary shave, pads shaved, cologne and a bandana.. when I got him back, the only thing that was done was a bath! His ears were still dirty, his nails has been cut, after me specifying I wanted them GRINDED, and i paid an extra 7$, he didnt smell like he had even gotten a bath, he didnt get his pads shaved or a sanitary shave! All that isnt even the worse part, he sat in the grooming center for 3 hours!! They supposedly called me after he was done. Which was 35 mins after I dropped him off (how are you going to get everything done in 35 mins on a 50 lb German shepherd puppy) they never called, they said they left a vm. I didnt receive a vm either.. even after sitting there for 3 hours they didnt even call back to check and see if I was picking him Up!! I had to call to see if he was ready! When I picked him up they were extremely unprofessional, sitting on the counters, blasting music from their phones. Just an overall horrible experience.. would not recommend coming here!!
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Caitlyn Collins
I usually have no problem here when I take my dog to get his nails trimmed. It normally takes about 10 minutes and were in and out. However, this trip they allowed a new employee (who is supposed to be watching the manager) to attempt to trim my dogs nails. She clearly didnt know what she was doing and immediately got frustrated with him and he fed off her emotions and wouldnt cooperate with her. She wouldnt allow me to come calm him down and stand with him to relax him. Also, she proceeded to laugh at the situation and make fun of what happened as I was walking to my car. Im offended by the unprofessional attitude of the employees there today. Dogs are unpredictable and its very important that the person dealing with them know exactly how to handle dogs and to control the situation before the dog can act up. Thank goodness my pup isnt vicious and just gets anxious and wanted to be next to me. Weve been going here for years specifically because hes comfortable and they can get it done quickly. If we go back, Im definitely requesting a trained employee from the start.
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L Adams
I have been going to this location since it opened. Prior to yesterday I had pretty good service. My dog had an appointment to be groomed on 3/13 at 11 a.m. When I arrived they stated there was no appointment for him. Initially I was asked if I had the correct location. Which was very insulting. I was then told that the appointment was for 3/12. I have been coming for over a year with no cancellations, and no shows to get him groomed. When I called on Thursday 3/10 I was told by the person who answered that they were booked solid on Friday 3/11 and Saturday 3/12 and the soonest would be 3/13 at 11 a.m. I was then told they were booked and he could not be seen. I went down the road to Petco, they were also booked, however they were able to fit my dog in and I was given $10 off of my visit. Now that is what I call customer service. I will NEVER be bringing my pup back to Petsmart in Snellville.
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Theresa Hayes
I have only there 3 or 4 times. The first time, I had to bring my dog back because it seemed like he hadnt had a bath, just a brush out. The next time they cut his ears so short and flattened out the top of his head to where I almost didnt recognize him. Hes a toy poodle. This time, my last time, hes been given a bath but does not look like hes been cut at all, just trimmed. Went I went to pick him up I had dog hair all over me. The lady stated they didnt have a lint brush. I was confused why he had that much hair left on him. Then the service agent stated that they will start charging an extra $7 to clean up the face and the ears. No one has a smile on their face its a dog factory, get them in and get them out. This grooming salon could use major customer service training. Will spend my $76 somewhere else that can deliver friendly, quality service.
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Jaidenplays roblox
I took my puppy to get her hair groomed. Megan the groomer was so amazing with my dog she took her time and went above and beyond to make my puppy look flawless. The day I took her in it was on a Sunday they was super busy but even the fact that they’re all was busy she still took her time and made my puppy look amazing. Megan is so nice with the dogs love her. Megan earned a new customer. Their price can get a little pricy I paid $56.00 bath, teeth cleaning, ears, anal, and haircut and nails. But it was all worth it deff. coming back specially with Megan.
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Aida M
We brought our dogs twice to the groomers here. The first time it was ok. The dogs didnt freak out more than their usual. The second time they rushed out freaking out as if they were mistreated in some way. I have never seen them act that way the whole time we have had them and to be on the safe side I will never return to this location. The groomers are snooty and rude anyways and they are way overpriced. My advice-find a non chain place. They are usually way nicer to the dogs and cheaper.
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Chad Miles
Adopted a cat from this place and it was the best decision me and my girlfriend ever made. The absolute best cat we could ask for. Definitely go here if your looking to adopt a cat trust me 50 to 100 bucks may sound like a lot but they come with their shots and our cat was even spayed. if you pick one up off of the street you will be forking over way more than that in vet bills for the shots alone.
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Ashley Waters
Staff was friendly helpful. This is a mini PetSmart so you dont have quite the selection you would at other bigger stores, but the staff will go out of their way to help you find something, and if you dont find what you are looking for they will help you find a comparable substitute. They restock fish on Tuesday. The folks in the fish department know what they are talking about.
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Elizabeth AWESOME
Went in to purchased a life vest for my dog, walked out with a life vest, new floating Frisbee, a new toy from the movie, "The secret life of pets" (which my toddler actually wanted),and canned dog food. I like petsmart because its in a stand alone building. You never see that anymore. The place also seems to be laid out better.
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OCTAVIA OBY
Wish they had a external banfield attached .. walking pets to the rear when sooo many animals leave their markings could make for a very hectic visit. My dog sniffs every inch of this place. Most put their pets in a shopping carts for this reason. My dog is 65 lbs so that wont work for me. Ugh!
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scott shabdue
I popped in here to get some cat food, and was hoping that this store would have the type he had gotten used to.. the man that helped me, went so far as to try and track down other stores that had it, after searching the store shelves. Very helpful, and nice