Mazda of Roswell

Reviews 3

TO

Tommy LaMonte

Avoid this place at all costs. I am from about 5 hours away and bought a 2008 BMW 335i from them. Summary: Car had preexisting issues that were unnoticeable when I purchased the car. After 2.5 weeks of ownership the engine fails and needs to be replaced. I am left with over $9,000 in repairs. For this reason I had to work with them over the phone. They were extremely hard to get a hold of and generally rude on the phone. As the car was a high maintenance car, I wanted to get an independent pre purchase inspection before I purchased it. At first they suggested a shop that they work with for an inspection and told me they would not take it anywhere else. This was all around pretty shady and I told them things would not work out that way. After that another salesman calls me back and tells me they would take it to a shop I selected if I put down a deposit, which I did and they took the car to be inspected later that week. I almost got the feeling they did not want to sell me the car I was interested in. I would have walked away, but they had the exact car I had been looking for for over a year. Finally I work things out with them over the phone, had gotten an inspection done at a shop. The shop found a few things wrong such as an oil leak and rear brakes close to being worn out, which Mazda of Roswell assured me they would fix and that the car would need nothing when I purchase it. I put a deposit down and drove down later in the week. I take the car for a short test drive, during which I am told to not drive too fast as I do not own the car yet (reasonable, but it is a sports car that I am buying with the intent of doing some performance driving events). I take the short test drive; car has a few more scratched then disclosed, but overall looks pretty good. I buy the car and drive 5 hours home. That night after the car had a chance to cool, I start it up and instantly hear what is known on these cars as waste gate rattle. This issue only appeared when the motor was cool, so the inspection shop and I were unable to notice it previously since the car had been warmed up both times. This is an issue that eventually has to be fixed, but does not have any immediate effect on the car. A BMW shop charges about $3,000 for this, with some dealers charging up to $6,000 (as the engine needs to be removed to replace the turbos). The next day I was driving the car around and took it up to about 5,500 RPM a few times. The car quickly goes into "limp mode" which means there is an issue with the motor. I look up this issue and find it is not a major fix, but an intermittent problem that can show up. Two weeks and a half weeks later I am driving and the engine develops a knocking sound. I take it to a shop and they find the knock is internal to the engine and the oil is full of metal particles. This means the engine is completely shot. Now on my can I purchased 2.5 weeks prior, I need to put a new engine in it. I have not gotten the final bill for that, but it is going to be over $9,000. I called Mazda of Roswell and their response to all these issues was that I should have purchased a warranty. This car clearly had preexisting issues that I mentioned earlier, trying to have a warranty fix these would have been fraud as warranties do not cover preexisting issues. Not to mention the fact that the dealer assured me the car needed nothing.

D

D Bryant

I hope all that read my review read this in its entirety. There are few edits explaining why my rating went from crap to great. Horrible. The receptionists I spoke with was rude. The salesman that I initially worked with, last name Taylor, was trying to fast talk me. He attempted to tell me what I need to do with my money instead of listening to my wants and needs in my car. I was given a new salesman who, at first, was great. Did my app and everything by phone and my approval. When it was time for me to make a decision I ask for specifics before I drive all the way to Roswell from Decatur. He would not oblige. I drive out there on my lunch break only to be disappointed. He could have given me the info I needed and I wouldnt have wasted my time and gas going all the way to the other side of the world and avoid this negative review. The finance manager, Linwood, on the other hand, was great. I wish I had dealt with him from the beginning. Edit: so, the day after I posted this review, they call me up. Im not sure who called b/c I missed the call. I call back and the rep states that he was following up to see if I was still in the market for a car...which I am. He goes on to say that judging my the review on Google that he thoroughly read, he assumes that Im not. I say ok and he slams the phone in my face. I had a supervisor that once told me never make assumptions because you end up being the first three letters of assume. Granted, my review is NOT a positive one, but dont assume that I will not purchase from you. As stated in my review, Linwood was great. They do, indeed, have a vehicle that Im interested in. Its unfortunate that everyone that I have dealt with has been a total douche. I believe the person that slammed the phone in my face was Linwood. If so, he just screwed up the sale. If not, I only wish him the best in all future endeavors. I would, indeed, have still purchased that vehicle from them. Oh well. 2nd edit: I spoke with the GM if the dealership for quite some time after my first edit. As most GMs are, he was very professional and equally as much apologetic for my experience. He has taken the initiative to try and get everything squared away in reference to getting me a car and overall satisfaction with the dealership. I cant say whether or not I will be purchasing from them or not at this point. We will see soon enough. Mr. Burgess, thank you for your time and professionalism. My only suggestion, is that some of your employees retrain specifically in the area of customer service. If all your employees had your skill set, youd have the perfect dealership. Final edit Between the GM, Linwood and Nate, my experience ended up being great. We found a great car that my wife and I love for a great price with no money down. As I said above, I think Linwood and the GM should get together and draft a new training program. Include Nate as well. I mentioned before if the lines of communication would open up and I was treated like someone they actually wanted to spend money, I would definitely do so and thats exactly what I did. My star rating went from negative 5 stars to a full 5 stars.

GO

Gordon Vessels

Before describing our overall experience at Mazda of Roswell, I want to say our salesperson Navan Smith was great and made us glad we made our purchase there. I am admittedly a difficult customer to deal with since I come to car dealerships assuming there will be a lack of transparency. I think there is some of this going on in all dealerships due to the tradition of letting uninformed people pay more than those who are better informed. With customers like my wife and I, this is unnecessary. We want the salesperson and dealership to make a fair profit; just tell us what you paid for the car and we will make sure you do. Overall our experience was positive at Mazda of Roswell. Just once, a number on the negotiation sheet came back different than what was verbally discussed moments before, but this could have been an honest mistake. This followed a full disclosure of what the dealership paid for the car, which followed our estimate of the amount the dealership paid. Our estimate was about $400 lower than what was actually paid as shown on the invoice, so the disclosure was intended to get us to be open to a somewhat higher price. It worked, and we were happy to move toward a more fair purchase amount. We even offered more than the invoice amount prior to revealing we wanted to trade in a BMW si323. We withdrew this bonus offer of $400 when the trade-in amount offered to us was far below expectation. We had our great salesman Navan in mind when we added the $400. Our experience began with a pleasant exchange with Aaron Gillison by phone, and ended with him generously setting up our cell phones in the car and explaining lots of things about the car. Our salesperson, Navan Smith, was also very helpful throughout the buying process and spent lots of time with us. In fact, he may be the most pleasant and honest car salesperson we have encountered. Credit goes to the company for hiring him. We actually negotiated a price with the floor sales manager, Will Gardner. When the incorrect number on the negotiation sheet was called to his attention, he willingly replaced it with the agreed-to invoice price, plus $200, and held to a surprisingly low trade-in offer of just $500 for our 2000 BMW si323. We left feeling ok about the deal we made. We did not want to have to sell the BMW ourselves, and we were willing to lose money on it to avoid the hassle. Maybe they did us a favor by taking it at all. We liked everyone with whom we worked including the floor sales manager who tried his best to make a profit for the dealership and Navan. My advice to others is to go because you can get a fair deal, but do your homework and be alert if you want the final agreed-to price to be fair to both sides. Also, ask for Navan Smith.