Georgia Baby and Kids

Reviews 3

A

A Private User

This is a boutique store so it is certainly not going to be on the lower end of the pricing spectrum. I knew that going into it and am OK with it. They do sell a quality product and you pay a premium for that. That being said, with that premium I also expect a good customer service experience, and what I got was far from that. Most of the transaction went smoothly, I was able to have my furniture delivered to my house a few days after purchase. However, we ordered a glider chair that they said would take 10-12 weeks to deliver. That in and of itself is not ideal, but again, I knew that when I bought it. About 10 weeks in I called to check on the status and the associate said the manufacturer actually just let him know it is en route and should be here any day now; and he assured me he would call me when it gets there. 3 weeks go by and I don’t hear a word, so I call again. The same associate said that only the ottoman had come but the chair wasn’t there yet. I called on a Sunday so the manufacturer was closed and he couldn’t get me any more detail than that. He did call me back the next day and told me the manufacturer said it was en route again. This concerned me slightly because that is exactly what he told me 3 weeks prior. I pressed for additional information (ie can we locate the truck, is there any kind of ETA, etc). His response, “I don’t know what to tell you.” After sub-par service so far that response infuriated me. I am paying $1600 for a chair, you tell me 3 weeks ago it will be here any day, it doesn’t come, then you give me the same response? I was very close to just calling Amex and disputing the charge when he called me back a few days later and said it had arrived. I went to pick it up on a Sunday and called in to make sure it was there. I called at about 11 and there is no answer. I checked the website and that said they opened at noon, so we headed that way. Upon arrival we find out the chair is at their warehouse down the street and that doesn’t open until 1. That information would have been very helpful prior to me driving an hour to pick it up. And since this store as of October 2009 does not have any kind of answering machine to inform you of that. So listing that information on the website along with actual store hours as well as getting an answering machine is a must for a store that charges those kinds of prices. After wasting an hour driving around and looking at other random stores, we go to the warehouse. Upon arrival at the warehouse I ring the little doorbell, a few minutes later this big bald guy shows up. I extended my arm with the pickup form I received from the store location and said, “you guys open yet?”. He did not respond at all and just took the form and walked away. He came back a few minutes later with the chair. He handed me a clipboard and said, “sign this.” Then, with no other words, he and another guy put the chair in my car. Then just walked away. So his only words to me throughout this entire process was an order to “sign this”. I am very satisfied with the merchandise I bought there; but I will never shop there again nor will I refer anyone to go there because of the very poor customer service. I have never paid $3K+ for anything and had even remotely close to that bad of an experience.

ME

Meghan Holland

We had a very positive experience with Georgia Baby (and a few individuals) -- and will be recommending this place to anyone and everyone! Our little guy arrives in October so back in May we visited Georgia Baby for the first time. Prior to us making the 2 hour drive to Norcross, we did some research on their website and had emailed a few questions and inquiries into their team. Within a few hours of sending the email, Kathren got right back to us with the information we needed. When we went to the store, we chose to work with Kathren. She was so sweet -- and very genuine, helping us to confirm our intended selection after taking us around to look at all the offerings. We chose a collection from Babys Dream. The ordering process was easy and we were told 4-6 weeks for delivery. Our furniture arrived within that time frame and was delivered. In the meantime, we went back at the end of May to Georgia Baby to select the chair and ottoman for our sweet boys nursery. David Hussey, the GM, is who helped us, and David was a really special guy! He gave us all of our options (I think I sat in 50 chairs), helped us make our selection and choose a fabric, and sent us on our way. He was knowledgable and made us feel very comfortable. When you select a custom chair fabric, be aware it can take 8-12 weeks to come in so I wouldnt waste time on choosing a chair especially since we are all up against our babys due date! And the chair is an important part of the nursery! No pushy sales people at this place --- at least with Kathren and David....just genuine folks who love what they do and are trying to help nervous and clueless first time parents make the best decision! When our initial furniture delivery arrived, there were a few minor scratches and after sending David the pictures, he sprung into action and we had a resolution within a few hours. David went above and beyond in our opinion, in terms of customer service, and its so rare this happens these days, we really wanted him to know how much we appreciated it! Today we accepted the delivery of our chair and ottoman and replacement furniture and everything arrived (after being hand inspected by David) in perfect condition. Now we just have to wait for our sons arrival. Please go to see Kathren and David at Georgia Baby --- it wil be worth it!

TR

Travis B

I can say without a doubt that Georgia Baby and Kids has one of the nicest showrooms I have seen. They have a great variety, and when we met Hillary, we really thought that we had found the best place to purchase our furniture. She not only helped us find out what would best fit our room, but was willing to help get it to us, which was a long way away from Norcross. Unfortunately, thats where our good experience ended. We purchased a Young America Crib and were told we would have a 8 week wait. After the 8 weeks, we were told there was a problem with Young Americas production line and that we may have to wait until late September or October, which was 5 months after we ordered. With this estimated time of furniture arrival, we were looking months after our daughter was born. Well, at this time, we were frustrated that there was no furniture and poor communication between Young America and Georgia Baby, so Georgia Baby gave me the email of the president of Young America, a Mr. David Petersen. He could only comment: "I am truly sorry to have failed you and your wife and Georgia Baby so miserably." He offered no remedy or restitution, not even to pay for the shipping, much less a legitimate reparation for bad service. In sum, just a "We got your money, we screwed up, and we hope you like your crib if you ever get it." We finally got our furniture more than 5 weeks after our daughter was due. Unfortunately, Georgia Baby forgot to send a mattress - come on. Georgia Baby is hard to figure out. They have a great store and nice people, but their drive to fight for the customer getting the product seemed to be outweighed by their annoyance with the manufacturer. They answered questions when called, but they didnt go above and beyond to make the situation right.