Express Electronics

Category:	Cell Phone Store
Address:	3145 Buford Hwy, Duluth, GA 30096, USA
Phone:	+1 678-677-1212
Site:	atlanta.craigslist.org
Rating:	4.6
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM Closed 12–6PM

Location

Photos 30

Reviews 8

Stephanie Hamner

BUYER BEWARE!!! I dont believe that any of the reviews on here are from actual customers! This place is the worst. They are not trying to make an honest living and are trying to scam people out of money. I saw an add online and drove all the way out to the store(about a 45minute drive) after texting with them and being assured that the phone was in EXCELLENT MINT condition. Unless you have seen phones come from the factory with scratches and dents this was not even close to mint condition. I walked in and asked for the specific phone that we had discussed. They then tried to hide all of the scratches and dents by asking if I wanted to buy a case and of course I did. Who buys a $600 phone without getting a case for it? After picking one they said why dont we put it on the phone to see what it looks like. I said sure and after they put the case on and I paid they gave it to me. Just before I left I noticed a scratch peeking out at the corner of the case. I took the case off and realized they were trying to scam me!! I told the man that there were scratches all over it and he seriously looked at me and said "where?" After I pointed them out and showed him many many scratches, he said that they no longer had the one that I was talking about and in mint condition because I had asked about it the day before and it was no longer in store. They still charged me the same price as if it were in mint condition! I insisted on a refund and could not get out of the store fast enough. I still cannot understand how they stay in business with shady practices like this. DO NOT EVER GO HERE(unless you want to get ripped off and throw money away)! EDIT: (in response to owners post)I did call before I came and was told that it was still there but got a different story after pointing out the scratches. They do allow a 7 day trial period but what he didnt mention is that the charge you a 20% restocking fee if you decide it isnt the phone for you. Still a colossal waste even going there. Also note that they didnt begin their response with an apology for the service I received but instead sorry that I posted a negative review. What a joke! Sticking to my original recommendation AVOID THIS PLACE!!

Andrea Yager

Ive been dealing with this store for the past 5 years-ish. I bought a phone from a private seller the year before I found Express and it was a pain. I had to try to make sure the IMEI was clear, the phone worked, was compatible with my service, and on and on. But, the two young men Ive dealt with at this store do all of that for you. If you research the prices on most of the phones they sell, youll find that Express has great prices, especially considering you dont have to worry about your phone being reported stolen in a month and being blacklisted. The two young men there are more than helpful and they do know their stuff. Just educate yourself a little before you go, cause nobody knows everything and phone technology changes constantly. I will not buy a used phone anywhere else. Weve bought 6 phones in the last 5 years and have never, never had a problem with any of them. One small warning though, the building looks like a hole in the wall (sorry Express) and parking can be a little challenging. During the holidays, you cant even turn around in the store because its packed. Its all the guys working in there can do to keep up. So be patient, dont judge a book by its cover (cause its keeping your prices low) and dont drive a gigantic truck with no turn radius into the parking lot or you may have a coronary trying to get out of the lot.

Adam Black

I had no complaints about the first two cell phones I purchased from these guys. I was able to turn them on w/out any issues. However, the last one I purchased was a complete waste of money. I bought a Samsung from them I read the exchange return policy. I never got a chance to take my phone to get it turned on until after the 7/14 day policy was up. When I finally did take it in, I was told that it cant be turned on. It still attached to someone elses account that hasnt paid. I have no desire to turn it on a Boost or Cricket,so it is a complete waste. I dont care what "length" your exchange policy is....It could be 6 months, but if the product cant be used where you want its a waste. They either need to do a better job checking to see if the phones are attached to any accounts or stop buying phones from everyone that walks in off the street.

Courtney marshall

These people are a complete scam!! They take and sell phones from anyone off the street I spent about $500 on a phone that had water damage. They are dishonest, rude, and only set out to collect money.. I literally had an issue with my phone the same day I bought it and they told me I had to come back three days because the technician "wasnt there" when I had sat in the store for three hours while they activated my phone.. The ads they put up online are fake, they dont have half of the phones in the store or in stock and they dont have good customer service. Do not spend your hard earned money at this god forsaken place, you will regret it.

Christy Espy

Ive been shopping at Express Electronics for about five years, and every experience has been top notch. Their product inventory is wide and varied and of very high quality. Their customer service is amazing. Every time I go in they take such good care of me. Ive bought three iphones there, all in great shape, all have worked perfectly. They go above and beyond in helping me get the phones set up, making sure Ive got what I need. Ive had a phone repaired there as well and it saved me hundreds. This is a great place!

Tracy Suttles

Adrian and Dan are both GREAT! I purchased a Verizon phone from them that my carrier screwed up the activation, and when I went back to them the expertly showed me the issue. They in turn worked with me trading that phone for one that worked better with my carrier. I could not be happier with the selection in both phone stock, as well as cases. They really went the extra step in making sure I was happy. I highly recommend them and this store for an and all of you cell phone needs. Well done guys!

Mr. B

I HAVE NEVER BEEN SO PLEASED WITH A BUSINESS!! ESPECIALLY ONE THAT OFFERS GREAT PRODUCTS VERY GOOD COMMUNICATION SKILLS AND PROVIDE CLEAN AND FULLY FUNCTIONAL MERCHANDISE TO FIT WHATEVER NEEDS WE AS CUSTOMERS MAY HAVE. THEY HAVE GREAT ATTITUDES AT ALL TIMES AND EACH TIME I HAVE HAD THE PLEASURE OF DOING RETURN BUSINESS ITS LIKE THE FIRST TIME ALL OVER AGAIN! THIS COMPANY SEEMS TO BE BUILT ON HIGH MORALS AND VALUES! THEY ARE SECOND TO NONE PERIOD! THEY ARE THE PRESENT AND OF FUTURE OF THIS INDUSTRY.

Melissa Lee

I have purchased 4 phones over the years from these guys and I have always been pleased with the the service and the products. They are very helpful, knowledgeable and service oriented. I am technically challenged and they helped me set my phone up completely and went to what I believe was above and beyond customer service so that when I left I would know how to use my new phone and have everything set up completely. Highly recommend!