Onyx Consulting, Inc.

Category:	Computer Repair Service
Address:	122 Williams St, Decatur, GA 30030, USA
Phone:	+1 404-924-8630
Site:	onyxconsulting.com
Rating:	4.7
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM Closed Closed

Location

Photos 4

Reviews 7

A Private User

I cannot recommend Onyx highly enough. "Jaw dropping" is the only way to describe my experience there. Their Apple Warranty Service was second to none...especially since I wasnt even initially aware I still had a warranty! THE PRICE: My ollllld and beat up Mac was on deaths door. I was just about resign myself to forking over $1000+ to buy a new one to replace it, but a friend told me to try Onyx first. Boy am I glad I did. Not only was their diagnostic fee surprisingly small (and, I was told,even that was deductible from the labor cost once the real work began) but they had diagnosed the problem and called me with an estimate within an hour or two of dropping it off. Oh and did I mention that they did a little investigating for me and found out my old Mac still had a viable warranty on it (I didnt know this!) and that the $600 repair was going to be 100% covered? Did you hear me? Onyx got me a $600 repair done for FREE. THE SERVICE: I picked it up 24 hours later, it worked extremely well and when I went to sign for it, they said "oh yeah and the warranty covered our diagnostic fee so well be refunding that too." A less scrupulous business would have at *least* kept the fee. How would I ever know the difference? But their honesty and genuine desire to help me keep my costs down really impressed me. Thank you Robert and Josh, for taking such great care of my Mac. Great service like this deserves to be gushed about and I have already done so among my friends and family. My husband and friends all know about you now and theyll be bringing their PCs and Macs to you soon!

Bryon Hand

Professional, knowledgable, with the goal to provide the best solution for the customer. My first experience was for my wifes Asus. They suggested a $30 usb wifi instead of trying to fix the wiring for a couple hundred. Sold. When they mentioned they were Apple certified I brought my 2011 MBP in to see if they could save it. The hard drive was failing and would not go into a full reboot. Most of my data was backed up but the small portion that wasnt happened to be really important files. They didnt promise the moon or treat me like an idiot for maxing out the memory after installing the latest OS (which, yes, was dumb). They nursed the hard drive for about 4 days and migrated 99% of the data. While they had the hood open they boosted me from 4 GB to 8 GB memory and from 320 to 500 GB storage. Cost about $400 which is well worth it considering it runs faster than when I bought it four years ago. What started as an excuse to buy a new Macbook Air or Macbook turned into a very happy customer with zippy performance again all his data back.

David Ritchie

For a previous repair on my iMac I brought the computer to Onyx Consulting and had a miscommunication regard the total cost of the repair. Because of the circumstances, after this repair I rated Onyx as two stars. To my surprise they contacted me immediately and inquired as to the nature of my dissatisfaction and, in my opinion, went above and beyond what Ive encountered from other computer repair shops to fix the problem. Based on that level of follow through—which I did not expect—Ive been motivated to upgrade my rating of them, and I would encourage people needing service on their Apple products to consider their services. Kelvin, who contacted me from Onyx, was very cordial despite my initial grumpy attitude and I commend him for maintaining a professional and personal attitude when many other shops would have written me off. For that reason Im going to give them another try, as they seem to stand behind their business in ways that are increasingly rare.

Krystle Alleyne

I brought in my MacBook Pro when it wasnt turning on all of a sudden. I took it to the Apple Store where they were unable to help and told me that for $500 they could send it to an outside facility when the tech in the back of the store wasnt able to get it to start up by disconnecting and reconnecting the battery. I left the Apple Store disappointed and without another option until a friend told me that she always took her Macs to Onyx. Roice assisting me and was able to get my MacBook back on in a few minutes. All my info was able to be saved and I was thankful I decided to go with Onyx. He checked to make sure my charging port was working by testing it out with my charger and his. He asked questions about what happened leading up to it not turning on. He was so thorough with everything and I appreciate his customer service so much today. Onyx has gained a new regular customer and Ill be telling everyone I know to come here as well.

A Private User

Really great service!! Ive been to visit the boys at Onyx twice within a month for two different problems. On my first visit, my Macbook was in a minimally conscious state. They told me a potential diagnosis, prognosis, and exactly what to expect as far as initial pricing as well as the cost with best/worst scenarios. They had the mac ready the next day. Most recently, I took in my external hard drive. The service guy let me know what to expect price wise and, he let me know potential cost with best/worst after I asked just like the first time. He ended having to transfer my info to another hard drive I had but because it wasnt that difficult, he didnt charge me beyond the reasonably priced diagnostic fee! BLESSING! These guys are good, quick, and fair. I also like that theyre involved in serving there community with their foundation. I trust these guys with my mac any day and so should you! :-)

Stephen Wooten

I had an older Laptop I was preparing for a charitable giveaway. Yet, I was having trouble bringing it online to download updates. I dropped by Onyx one late Friday afternoon just 20 minutes before store closing. Given the inconvenient timing of my visit, one would expect apathy over action. But Cameron and Ben were quick to investigate my technical troubles while juggling other counter pickup traffic. This determined duo spotted the problem after sharpshooting the Laptop’s Device Manager Panel. They gave me expert direction to resolve the issue. Though I insisted on paying something, they wouldn’t take a nickel for what was about 15 minutes of free troubleshooting and consulting attention. I’ve lived in Decatur for years, but never visited Onyx. I’m a fan for life now. This proactive and super knowledgeable group are the real deal.

Clifford Turner

Cant recommend Onyx Consulting enough! Theyre certified Apple repair specialists, but way more convenient than going all the way to Lenox mall! My wifes MacBook Air fell victim to a toddlers pounding fists and lost a Return key after a savage beating. My technician, Roice, greeted me promptly and took our laptop immediately to the back. I didnt have to make an appointment, check in, or wait 20 minutes like I do at the Apple Store. Roice discovered the plastic bracket beneath the key was broken, and swapped it out with a spare he had laying around. I was shocked when they told me it was on the house. What awesome customer service! I would have paid any amount to get it back up and running, especially so quickly. Onyx will definitely have my business from now on. Check them out, you wont be disappointed!