Decatur City Jewelers

Reviews 9

BE

Benjamin Steele

I understand the time it takes to hand craft jewelery. I know how laborious and detailed the work is from conception to completion. Ive cast lost wax, Ive filed and soldered, bezzeled and polished. I appreciate the craftsmanship of a fine piece. But a jeweler I am not, hence stopping at this establishment. What I dont understand is turning away a potential client asking to be sized for a wedding band. I was rebuffed with a curt "not here." When asked to clarify that he does not size rings, the owner states he does but that "in my experience, those looking to be sized are also looking elsewhere." Well yes... As a customer that is my perogative, to shop around, see my options -- to see what I like and dont like. What the owner didnt know, and didnt bother to even ask, is that this was the first store I ventured into because it was local shop. As a business owner, I would think to have someone walk through your door, you might extend an offer to look around, to try to develop a rapport... NOPE. I was immediately dismissed as a waste of time. No offer to even look at rings on hand. Terrible salesmanship and customer service.

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HO

Holli Bice

I called simply asking how much the store charged to size a ring. I was rudely told by the man who answered that he did not give estimates over the phone. I understand the policy and am fine with that. However, the mans tone and delivery of the message turned away potential business. He could have simply said, "there are many factors to consider when sizing a ring and I need to see the ring in person before I can give an estimate." Based on this interaction, I will NEVER take my business to this store, nor could I recommend it to anyone else.

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SC

Scott Decker

I bought an engagement ring for my fiancé recently. It was an extremely positive experience throughout the entire process with Brett. I would encourage anyone that is in the market for jewelry to do yourself a favor and stop in to talk with him. He is very committed to identifying what exactly you want, adhere to your budget, and provide his honest opinion tactfully. It was a very comfortable and enjoyable process that was rewarded by my fiancé adoring her ring. Highly recommended!

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MA

Matthew Cone

Just had a great visit here. I admitted that my girlfriend and I were still early in the engagement ring-shopping process, but Brett was super accommodating and knowledgeable. I got a sense of price range and availability, but was more impressed with how genuine he came across and how quickly he was able to pinpoint her style (even without a picture reference). Though I didnt buy anything today, I fully expect to be back soon with girlfriend in tow!

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A

A Private User

After searching high and low for an engagement ring that was unique, classy, yet didnt shout "BLING!!", I stumbled upon this gem of a store. Id had some more traditional ideas of what kind of ring I could buy, but the selections in this store opened my mind. Brett was very helpful and, as an earlier reviewer said, created a low-pressure environment. Highly recommended.

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AL

AlignMark Inc

This store is great! The owner Brett knows jewelry, something I dont and felt really good about the way he took the time to educate me before I made a decision. His store is very cool too, not like any I have seen from the fireplace, go in the winter to the most friendly dog, appropriately named Jewels. Cant say enough about this one-of-a-kind place.

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MI

Misha Mazor

I walked in looking for ring asked if I could get a measurement and got a "no". Owner wanted guarantee that Ill buy there. Jerk

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LI

Lindsey Disney

Bought my husbands wedding band here. Great service and reasonable prices. Definitely recommend. Also the store is beautiful.

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MI

Mike Burke

Pretty unfriendly person in store

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