Category: | Sporting Goods Store |
Address: | 320 Peachtree Pkwy, Cumming, GA 30041, USA |
Phone: | +1 678-455-3320 |
Site: | academy.com |
Rating: | 4.1 |
Working: | 8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–10PM 8AM–10PM 9:30AM–9:30PM |
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stephanie montenegro
THEY PUT MY CHILDREN IN DANGER!!!!!!!!! AND WILL DO THE SAME WITH YOURS!! Went here to get my 3 boys ALL their football EQUIPMENT HERE. I had no idea how to fit a helmet. I asked an employee for help. He seemed to know what he was doing, BUT NO!!! Went to practice that day and they would not let my son play, they asked me if the helmet was new and they said no way it is new because of all the marks on the helmet, then looked on t he inside, it was dirty inside, it had been used, not only that it was a whole size to small. Went to a local sports equipment store, did not tell the man, and he fitted my son with a XL instead of L that Sports Academy gave him. I remember even telling the guy, this helmet looks small and he said no, it is supposed to be like that. (his forehead all wrinkled up). So this Saturday the referees were checking out the kids helmets before the scrimmage and my others son helmet is to small AND ALSO TOO SMALL!!!.....the shoes. SAME went to local store, they fitted him a size up. I got help in the shoe department at Sports Academy and I asked on 2 on them, shouldnt I go up? The toe was so close to the top of the shoe. NO, that is how it is supposed to be. My kids have been complaining , and I thought because they were new shoes. NO WENT TO GET NEW SHOES....A size different on both. SO $630.00 I spent at Sports Academy (got more things) .....then another $450 in another store on the same exact things because they misfitted my children. They did return the first helmet because it was the next day, but not the rest because they were used!!! BEWARE DO NOT GO HERE IF YOU NEED HELP WITH ANYTHING!!! You are better just burning your money!!
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MA Milián
Theres Dicks Sporting Goods, then comes Sports Authority... And way down the totem pole is Academy Sports, hereinafter referred to as AS. Welcome to the Walmart of sports stores. They do not sell any premium lines of Nike of UA. Its all just basic stuff that really isnt saying much. If youre an Under Armour fan, theres no Combine gear or any of the pro gear here. If youre a Nike fan, theres very little in the way of their Elite lines or anything beyond the $30.00 price point. As for the other brands... I didnt inspect their areas, but I assure you--Its going to be the same. The store and its employees are helpful and plentiful which places this stores service level way above the other abovementioned stores. If AS improves its inventory, it has a good chance to surpass the competition. Oh, and a new logo wouldnt hurt either. This current logo looks like a fourth grader made it in Corel Paint.
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Dave Cheeley
Academy at first tried to drag me into a management battle over the phone. I wanted to purchase an outdoor deer feeder; a large one, I did not want to assemble it. I was frustrated and hung up the phone after previously speaking in person to a hunting rep who said that was possible. I went back a couple of days later and the manager (Matt) he has glasses and is tall was such an excellent help. He made sure I had all the equipment that wasnt outside and helped load it into my truck. I had an issue with the feeder after I placed it on my property and he readily explained what the misunderstanding was. I was so pleased with this mans tempermant and I will be a returning customer. Probably for a deer ground blind.
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Keith Bunn
Despite a very well staffed store... you sure have to wait a long time for service at the gun counter. I politely waited my turn at the counter but was ignored by staff while they answered the phone, talked among themselves and answered questions for people who randomly walked up to the counter. Assuming they were too busy to show me a $1,100 rifle, I walked away but returned to the gun counter 15 minutes later. I was finally provided service but I was definitely given an attitude that I was interrupting the staff from whatever else they were doing at the time. FYI, I have purchased 3 firearms from Academy in Snellville... with no problems at all.
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Craig Barnaby
Really disappointed by this store and their corporate customer no service. Monday 5/8 was at the store, Yeti Hopper 30 was on a one day sale for $149, did not have the color I wanted so immediately ordered online, received a confirmation. Wednesday 5/10 received a cancellation notice via email. Said they were out of stock. Why would an order system not know if something was in stock or not. Called customer service and they called Bill the mgr. both refused to do the right thing and honor the price. Would not even offer a discount on what was in stock. I will think twice and even three times before spending my money with this company.
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Sean Cromwell
No employees around when you need help and after finally hunting someone down they are of zero help. Asked if they could put some air into a bikes tires so it could be test ridden, I was told no. Then I asked if we could take a different bike into the back parking lot to test since the store isles are so cluttered and again was told no. I was instructed to buy a bike with flat tires, take it home and then return it later if I didnt like it. This is the kmart of sporting goods stores.
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ana wang
very nice! i just called to get info about pontoon covers and this guy mat got out of his area to help me- this place is about 40 min from my home and i did not want to drive without knowing the price of this pontoon cover. he was so nice that i drove all the way there to buy it.i was impressed wiht his kindness. Thank you very much
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Nathanial Tate
This company has the worst customer service Ive ever seen. I was sent a promo code and was told I could use it in the store. When I went to check out the manager Jennifer told me I could not. All because I made them price match Dicks sporting goods. I will shop anywhere except academy from now on.
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Dean Ford
Since my post was deleted, let me state again. Web site will show you a cheaper price then what they have in store, so its a hook line and sinker for the company, Its a way to lure consumers in and knowing they wont honor the price from the web . you end up paying retail.
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Ryan Logan
Purchased a new gun here today. My sales person wasnt the most knowledgeable but was very nice. The older heavier set guy that works in the firearms department is incredibly knowledgeable and corrected my sales persons statements. Great prices and very friendly staff
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David Mayben
Every trip I have made to academy, something in my cart rings up higher than the posted price. Watch out for being ripped off. Gun counter staff while helpful, seem to have very little knowledge of the products available, and push opinion as fact.
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AS Rau
Staff is friendly and prices are good. The store is really clean and stuff is easy to find. Parking is usually open, but since there is an AMC nearby and its at the Collection it can get packed (even though the store isnt that busy).