Honda Conyers

Reviews 3

CH

Chris Jones

For service personnel, Id give a 4 or 5. Everyone Ive checked in with has been a model for customer service. So they do follow some of the practices set out by the dealership which are aimed at maximizing revenue, but I cannot hold the service personnel responsible as this is how they are trained, and with respect to dealing with a customer, they do excel at this. Where I have problems -- three areas. (1) Overall pricing: Ive contacted several other dealerships and found that the same work items at this dealership tend to run between 30-50% higher than the others I contacted. To be fair, I contacted only 3 others and all were substantially lower. Perhaps I just happened to choose the three lowballs, but I dont think so. The most minor service possible (A1) should not cost so much as nothing is being done other than an oil change and tire rotation. B1 is even worse (another very minor interval -- same, only add some inspection items and a few bits of minor work) at $125 which is insane. Oh, and over $100 to replace a cabin air filter? This part retails for $30, can be bought for $21 elsewhere, and takes less than 5 minutes to change by just popping open your glove box and sliding one out and the new one in.... Thats an absurdly ridiculous labor rate, I think! (2) Disregarding Hondas service guidance: After 2006, Honda discontinued mileage-based maintenance in favor of the "Maintenance Minder" by which your cars computer tracks a number of variables to determine when maintenance should be done. The idea is to not waste resources/money by changing oil when its still good, or other unnecessary work. It tells you when to do maintenance and exactly what needs to be done (via codes such as A1, A2, B1, B2, etc). Mileage has nothing to do with it, other than a few things such as cabin air filter and a couple of very infrequent large maintenance items. So why does Conyers Honda insist on looking at my mileage, disregarding the MM, and trying to do whatever would have been necessary for a 2006 or older model? Why do they stick something to my windshield telling me to come back in 5,000 miles and to hell with whether the maintenance minder actually agrees that I need work? Given that my maintenance minder seems to be going quite a bit longer, thats a way to get me to spend too much and do work that the car doesnt need. It bothers me that Honda publishes guidance and this dealership just blatantly disregards it. What else are they disregarding? Standards as to how to do the work? My trust just isnt that good. If youre going to be a Honda dealership, follow Hondas guidance. 3) Too much work at any interval: This dealership isnt quite as bad about this one as some other dealerships, but some of it still goes on. For example, you just do not need your wheels computer balanced every single time your tires are rotated. Yet their _1 (A1, B1..) service calls for "Rotation and computer balance" at $45 a pop (crazy pricing again) vs. $25 just to rotate -- and guess what factory specs call for? Just a rotation. Also, check around with some of the industry best practices tire maintenance recommendations from organizations that are NOT making $45 to balance your wheels -- the advice is that generally, unless youre getting some vibration or other reason to think your tires are no longer in balance, it generally isnt necessary to balance your tires. Some will disagree with this, and thats fine, but Im going to trust the experts who dont have a financial stake in convincing me to balance my tires every time I go in. Also, that $25 for rotation is sort of steep -- they can pay a minimum wage non-mechanic garage assistant to do that in well under 10 minutes, and tire places get $10-15 for a rotation. I forgive them somewhat on pricing this one, though, because rotation at most dealerships is a bit high -- usually $20-25. Some are a bit less but you tend to get scalped on this. ...and the waiting room was out of coffee for like 2 hours last time I was in. But +++ for the donuts. Thats very nice.

NI

Nirav Prajapati

"PLEASE READ THIS REVIEW BEFORE YOU VISIT THIS DEALER. DO NOT MAKE DEAL LIKE MINE ONE"Most worst Honda dealer. I was looking for new 2017 Honda CRV EX AWD model. I found one deal online and i tried to reach that dealer. They send me online quote. I drive 130 miles to finalized the deal. Maurice, a sales agent helped me to finalized the deal on paper. I really liked the drive off price. Maurice asked his sales manager, Miguel to finalized the deal. Miguel congratulated me that "car is yours". So, i filled out Honda credit card application form for financing. Miguel and Maurice said we dont have car in their lot but they would locate one for me in couple of days. So, they asked me to pay $ 500 deposit to locate my car. I asked for my credit card application status. Miguel said they would need VIN number if they want to run credit so they would run later when a car would be ready to deliver. Also, they have better financier then Honda financing company. After that, i was calling them every single day to find out delivery status. Every single time they told me different stories and lied that they have one car but 500 miles on it or black color (I said no black exterior or interior initially). Later on, i said okay to Black too but Miguel kept lying to me. Maurice said sorry i couldnt do anything. After 7 days, I decided to reach out dealership manager, Benjamin Moore. He also started making up stories that i am locating one for you and i found one for you and it would be here in next 24 hours. At last, i told Benjamin that I would be fine with FWD instead of AWD. But no reply. Meanwhile, i checked my credit and Honda conyers run my credit. I had hard inquiry in my score. Maurice and Miguel told me that they werent aware of my credit run and started to ignoring my calls. When i asked Benjamin Moore about my credit run and i have involved my lawyer about my unauthorized credit run then he became furious. I was under wrong impression because Miguel told me something else before about credit run. Benjamin became furious and told me i am going to contact my corporate lawyer because i signed credit card application. He also told me that my score is not that good so we have to check buyers credit. I gave up my hope getting car from this dealer. My question is if they want to check my credit then they would have asked for it. Also, i have paid $500 deposit to secure the car and that amount is set up by them. I took 17 days to complete all this drama. When, i asked for deposit refund, they replied me after 3 days that i am refunding your deposit. Basically, Do not give your credit information if they do not have car in their lot. Staff is not reliable and not stand by there statement specially Maurice, Miguel, Benjamin. Make very very transparent deal. There are many other Honda dealers.

MO

Monica Mize

I had a wonderful experience at the Honda of Conyers on 12/10/15 when I first went in to service my 2005 Honda Civic of which my family and I have been driving since 2006. After taking my car to every other mechanic shop other than the Honda Car Service its been one bad experience after another. With that said, recently I decided that I will take my car to get it serviced at a Honda Dealership because they cant do any worse than the experience and the money Ive spent with others trying to fix or prevent issues that in the end were not fixed properly or worked on at all but yet Ive still paid so much money out of pocket. Now I can honestly say that I will not be taking my Honda to get service anywhere else other than the Honda Dealership Servicing. During my visit I was told exactly what was wrong with my car after paying out over $2500.00 trying to get the same problem fixed at other places over the span of 3 years :-( . By the time I weighed all my options Im so blessed to say I was able to leave Honda of Conyers in a new 2015 Honda Civic. My experience there is one Ill always remember. The kindness of the salesman Anthony who was so patience with me as I asked questions about financing and available Honda Models (Be sure to ask for him during your visit!!!); also their manager Phillip who was so kind to work with me as they both knew that I was really in a situation where I needed a dependable vehicle and also listened to me as I explained my current financial situation and was determined to provided me with the best service and put me in a new car. I also worked with Freddie in financing the day of my visit who helped me understand the best coverage for my new vehicle and also I cant leave out Tyler in the servicing department who explained everything going on with my 2005 Honda which would have needed a new Engine when it was all said and done. Thank you guys! Great service! Ill be back when its time for servicing! Great customer service is unforgettable! Remember when youre looking to get into that new car ask for ANTHONY and tell him you read the review by Monica Mize!