Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	3884 Peachtree Rd NE, Brookhaven, GA 30319, USA
Phone:	+1 404-816-6655
Site:	storelocator.pepboys.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–4PM

Location

Photos 48

Reviews 7

A Private User

I had an oil change here and it took about an hour and a half .. then they told me that I needed a new part, so a few days later I went back to have this replaced which they had completed in a few hours. I was charged for a warrenty that I wasnt told about whenever I talked to Mark on the phone about prices. I had to get this piece fixed before I made a 6 hour ride home, well a few days later when im leaving work, my car will not move. It starts, but doesnt move. So I had a friend look at it and there is a huge screw just hanging out of place right next to the belt. This was a very serious situation considering if I was driving and my car just stopped on the highway, I could have been killed ! Luckly a few guys I work with were able to put the piece back in for me since it happend at work. I went in the next day to tell them of the situation and he tried to tell me , everyone makes mistakes. If you walked out in the road im not going to give you $240 because you died. SERIOUSLY ? That is a total different situation. This is my vehicle that YOU ALL fixed last week !!! There should have been NO problems with it. I refuse to go back to this location for anything !!!

A Private User

So, Ive gone to this location several times to have an oil change/tire rotation. I went there for the last time today. My quoted wait time was 45 minutes to an hour. OVER TWO AND A HALF HOURS LATER, I finally got my car back. On the way out, one gentleman apologized politely for keeping me waiting. I said, yes that was pretty long - well over the quoted time. Well, the other man at the counter who quoted me turns around and tries to justify himself, and of course me being annoyed, I basically said its not a problem to wait, just dont quote me a time that you know you cant commit to! You would think as an educated customer service specialist he would have apologized. But you know what he said? "Next time Ill just quote you THREE hours so youre WELL within the time limit"....after that sarcastic, rude comment, it should be pretty clear to him that there will not be a next time. Absolutely horrible customer service skills. They just got purchased by Pep Boys, so hopefully in his new customer service training, he will learn not to be a complete jerk. Calling me "sweetie" isnt going to win you over any points either (yes he did that as well).

Erin Shmalo

I have had numerous services done at this Pep Boys location and have had nothing but an amazing experience. Although I often visit Pep Boys for routine oil changes, Ive also taken both a Toyota Carolla and Infiniti there for some major service work. My Carolla was leaking oil pretty badly and both the manager, Jose, and Paul, explained (in detail) what was causing the leak. I also had my Infiniti towed there after it had overheated. The next day I got a phone call about what was wrong; essentially I needed a new radiator coil. When I went in to pick up the car, they showed me the defective coil and explained why it needed to be repaired. I got a brief auto lesson and had every question thoroughly answered. Because the repair was pretty costly, they gave me a 10% off coupon which helped reduce the cost. Simply put: I highly recommend this place. The mechanics are always friendly and honest, and Jose goes out of his way to provide amazing customer service. Not knowing very much about cars, I appreciate that I can go to this Pep Boys and not have to worry about dishonest mechanics or repairs I dont need. Five stars.

susan rainville

DO NOT BOTHER! Save yourself the trouble and go elsewhere. I read the reviews and gave them the benefit of the doubt. Needed tire service and called ahead - they said they could handle it, just have car towed over. We did that and then stopped by, they said they did not have the part there but would handle it the next morning and call us. At 11am, we called. NO ONE was handling it. The person we spoke to on Sunday, and who was going to handle it - wasnt even in. It was his dayoff. They now said that we needed to contact the dealer to get the part because if they had to it would cost more. I got the car towed out of there immediately and had the dealer fix it. Glad I did. IT was quick and professional. Oh and they did for free, what Pep boys wanted to charge me at least $35 per tire!!! If you need a part and youre going to do the work yourself, then go in if you like but if you need work done on your vehicle. Drive on by...Kaufman and Firestone and NTB are right down the street.

John Engleman

Horrible place! Do not go here!! They tried to trick me into getting $2000 worth of maintenance which I didnt need at all. I dropped my car off about a week ago to get the suspension looked at and a tune-up. 24 hours later, they finally called back and said all 4 struts needed to be replaced for $1600 and that two radiators hoses needed to be replaced for $400 because they were "ballooning". This sounded really expensive to me so I took it to another mechanic who after looking at my car for 3 hours, said the struts were perfectly fine and that my radiator hoses were in great condition. I was then showed the hoses myself and they were in pristine condition. This other mechanic also said that if I still wanted new struts, they would be $500-$1000. So not only did Pepboys literally make up bogus info about what my car needed, they were massively upselling the price.

Tynika Duckett

I had my car towed in on a Tuesday and asked them to replace the alternator. I was told that they would to a thorough diagnostic and see if is indeed the alternator. I received a call on Thursday evening saying that its the battery. The existing battery was purchased less than a month ago, but I gave them the benefit of the doubt. I didnt hear from them again until 6:00pm on Friday. They said the new battery was good & my car is ready, but there was about $500 in safety concerns (brakes, rotors, & shocks). I told them that I would pick up my car and have those itemstaken care of later. I was barely able to get my home before the battery died again. I had it towed to another mechanic who replaced my alternator in less than an hour. Do not go to this location for any major repair work. They only want to sell you tires, change oil, and breaks. So frustrating...

Mandy Sommerfield

Terrible service. Took my car in at 8 on a sat morning due to engine light.. was told by "Garrett" that my car would be looked at next and he would call me. Hadnt heard anything by 11, called him.. was told by Garrett that my car was going up next, again... showed up at 1 as I had not received a phone call yet.. My car had not moved in the parking lot from when I left it.. Was told it was going up next.. Told them forget it.. Will now tell all pep boys forget it.. Horrible service.. absolutely ridiculous.. Do not take your vehicle here if you expect good service.. Over priced as well.. Nice job, jerks.. 1 less customer, AND will go out of my way to now give pep boys a bad name.