AutoZone

Category:	Auto Parts Store
Address:	784 N Main St, Alpharetta, GA 30004, USA
Phone:	+1 770-753-0223
Site:	autozone.com
Rating:	3.6
Working:	7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 8:30AM–9PM

Location

Photos 27

Reviews 20

Katrina George

A few weeks ago I went into the store to purchase a rear windshield wiper for the same 2011 GTI. I was unable to find a chart to figure out which wiper to purchase so I inquired at the register. An older gentleman with an accent looked it up and said to me "Nope. Cant get it. Youll need to go to the dealer and youre looking at at LEAST $50. The GTI is a rich persons car." I laughed and insisted that he was wrong - GTI is not a "rich persons car" and that I think Ill be able to find this blade. He then walked out with me to take a quick look at the rear blade. As we walked he said he liked to help the "pretty ladies." He looked at the blade, declared that I must go to the dealership and will be spending big money. This man was just awful, and, I will add, had zero knowledge about cars, it seemed. He was not even remotely helpful. It should be noted that I went across the street to Advance Auto Parts and spent $13 on the blade which works perfectly. I give one star because it is required. People will get much better service across the street at Advance Auto Parts.

Austin L

Trash-tier service. Went in yesterday to have my windshield wiper blades replaced. They ended up using the wrong blade and broke the mechanism. They told me I could come in same day to get the mechanism and blade replaced. It ended up being the following day where I sat in the store for 30 minutes looking at hot-wheels only to have them try to reuse the same type of blade that broke my car, and which they had made me purchase the day prior, on the new mechanism. Big surprise, it didnt fit. And they threw out my old blade, despite understanding the complications, so I ended up going home with, not a new blade, but no blade at all. I netted negative from this process. Zero compensation and a whole lot of wasted time. Avoid at all costs. Your granny could do a better job.

A Private User

Worst customer service by an auto parts store ever! Usually Auto Zones are known for great customer service. Not this one! I walked in and told the employee that my hazard lights come on when I turn on my blinker. She looked at me like I was crazy and then asked "What do you want from us". I told her that I wanted her opinion. She said "Sounds electrical. You should get it checked out by your mechanic". What the heck!!! Usually auto part stores are so helpful and friendly. I think its probably something with the flasher relay but Im not sure. I went across the street to the Advanced Auto Parts and they were much more friendly and helpful but they didnt sell the relay.

Sai Raj

I want to take a moment and thank Mr. Holmer for his professionalism and customer service skills. We recently moved to GA and I had a trouble removing the screws on my old license plate because those are entirely different from what we usually see or know. Its kind of.... you can tight them but cannot lose them. So, he checked it, went inside and brought the right tool for the job and finished it in a minute. There also other guy who helped me in the mean time. Thanks guys.. I saved money and time.

Austin Elstad

The worst AutoZone location around......It stems from the way less than intelligent store manager who cant take more than one question at a time all the way down the employee line. There are a couple guys there worth while, Josh and Larry are the only ones worth talking to when it comes to knowledge and being honest. The service is crap and the overall knowledge level is way less than the TV commercials like to make you think. Advanced AUto is across the street.....go there.

James Kennedy

If I could do 0 stars I would. Terrible service, I ordered a part and they made me pay for it over the phone. It was supposed to arrive at 12 the next day, it did not. They then said it would definitely be in the next day by noon and we delayed going out on the boat to get the part to fix it. They couldnt "find it" and had no tracking on it, needless to say it didnt show up then either. Shouldnt have had to prepay for something they couldnt deliver.

kisha Clarke

My son and I came in to purchase windshield wipers. I made a simple comment noting that I would just pop the old ones off and put the new ones on. The gentleman who works there (Tabiri) offered to do it for me and it was very cold that night. The level of professionalism is fantastic and he went the extra mile for us.

Dariush Mirsaidi

Firestone next door told me my head light is out and itll cost 200 to get it fixed. I walked to AutoZone, one their guys looked at it. The bulb was loose, he fixed it and would not accept my tip either. I go there all the time. They are always friendly and willing to help.

Kaci Kennedy

Tabiri, the store manager was extremely helpful and friendly. He made sure I was getting the right parts I needed and even installed them for me for no extra charge. Will definitely be going here in the future for all of my automotive needs!

Ditza Israeli

Kwodwo spent at least half an hour changing out my utterly disgusting, corroded battery. He took the extra time to clean up the corrosion and got me back on the road as fast as possible, with no appointment and no wait. I am so grateful.

Kelly Miller

Rude!!!! I called to ask a question on a service and they could not hang up on me fast enough. If they treat potential customers with annoyance I hate to think of how they treat a car in their service. Disappointing!

Shaun N

Went to this location about a week ago had outstanding customer service from the Store Manager Tabiri. He knows his parts and went the extra mile to assist me with everything I needed for my brakes.

Clemmie Mathis

A new employee was installing a battery for me and the manager came out to assist in cleaning off corrosion and installation. They were both professional and neat. I will be an ongoing customer

Sam sam

Never use this location . Very bad customer service . Tonya was rude to me . They gave me a run around for a part that I ordered and I paid for and I didnt get without explanation !!!

Alexa Dato

Had a taillight and headlight out, a nice man helped me change both in 35 degree weather. Afterwards, he refused to accept any payment! Great customer service, quick repairs!

Adriana De Lap

Awful service. Took over 5 minutes to be seen by an employee. Employee that helped me didnt know other employees names and didnt offer to help me carry out heavy battery.

Lucas Carr

Good transaction today. Got ignored for a second but after that went well. Did not ask for anything to hard so I was ok with them and their service. Price was ok.

Anand Krishnan

Needed new windshield wiper blades and someone to fix them on but they could not fix it because of the type of wiper arm my car had, so I was in and out.

T Hope Johnson

Good quality service. Tabim was a great help with replacing my headlight bulb which was not in an easily accessible location. Thanks again.

Private User

Tabiri, the manager is awesome. I had a concern and he took care of it immediately. I was in and out quickly and he was super friendly.