Sears

Category:	Department Store
Address:	2201 Henderson Mill Rd, Atlanta, GA 30345, USA
Phone:	+1 770-493-3210
Site:	sears.com
Rating:	3.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 1–6PM

Location

Photos 29

Reviews 14

Kenneth Cummings

What a terrible experience. For the third consecutive time, I ordered an appliance from Sears (this time it was a Dishwasher), was promised a delivery date and then got an automated call telling me that my delivery date was going to be delayed due to a "Manufacturer Delay". This time the delay was from December 11th this week to December 29th. The first time this happened with a Range Hood, it caused my contractor to have to come back to finish our kitchen renovation, causing us to have to live with an unfinished kitchen for three weeks. The second time, it happened within 24 hours of the promised delivery date, causing me to have to cancel the plumber and incur a $180 cancellation charge. Sears was neither apologetic, nor willing to compensate me. All they did was offer about $30 worth of "points", which expired in 30 days. I have learned my lesson. I cancelled my order with them and will never, ever in a million years give them my business again. Sears is a terribly run company that has sleazy policies that are deliberately contemptuous of the customer. Avoid at all costs.

Natalie Orlando

I purchased a washer and dryer from the Northlake Mall store. I went to buy a bundle sale that turned out to be "out of stock", and settled on a similar item. The merchandise was scheduled to be delivered on Monday. I took time off of work and was notified during the appointment time that the delivery was cancelled. I had a difficult time rescheduling and spent 5+ hours on the phone between the store, call center, and warehouse, each of whom blamed the other for the problem. The machines were finally delivered today, but the power cord and water hose that I purchased were not delivered, so I still do not have a working washer and dryer. I have decided to stop trying to make sense of this and cancelled the order for a refund. Sears had the best price, but I have lost a significant amount of time and energy, and the "customer service" post sale has been poor. Lesson learned..."you get what you pay for". A brand cannot carry itself without continued focus on its customer.

Aleck Janoulis

Ive been a Sears customer for quite sometime and it amazes me that the company is doing badly because their products are the same or better than any other retailers and have better prices. Failure to lure younger customers over the years is the cause of this. If the company were to have say a "Best of the New Bands" contest with a substantial monetary prize the bands would get all their fans in the store to see what Sears has to offer them, and Sears would benefit from the social networks all the young bands have alerting their supporters to come to their performances. With the reduction of sales personnel it is frustrating trying to find things and where to pay for them. Its still worth shopping there however.

Tyler Espenlaub

Sears inability to process their online orders for store pickup is amazing. I called Wednesday to confirm my items were ready for a Friday pickup. Setup a Friday morning appointment at 8 am. Arrive on time to be told that the order is not ready. I can actually see the tires that I ordered 10 feet behind the counter. Same size, brand, and everything. Nope, they claim they dont have it. Trying to get ahold of the Auto Service manager and no one knows his hours. Cant wait till Sears finally declares bankruptcy once and for all.

Sufian Hossain

One of the worst customer service I have ever experienced. The first time i want i had to wait 15-20 minutes before somone check me out and my recent is it it took me 30 minutes to be checked out.

Tony Wilkey

Great place to pick up things you buy online. Just keep in mind that they hold them at a counter in the rear of the store.

Scott Patton

Terrible service. You open in 90 seconds and are going to be RUDE to customers ?

Robert Burek

Does anyone willing to help customers work here? Sad.

Asyria Hilliard

Great Service!!! Definitely would recommend to others!!!

Impala78 Aero coupe

Great customer service....very friendly staff...

Gaurav Shah

I got 3 pairs of earrings for $10