Best Buy

Category:	Electronics Store
Address:	1210 Caroline St NE, Atlanta, GA 30307, USA
Phone:	+1 404-827-0137
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–8PM

Location

Photos 100

Reviews 5

Winnie Smith

Geek squad is slow and chaotic. This could be improved simply by A) using a number system (customers draw a number and go in order B) Not letting customers in front of others (this happened to me today 3x) C) Simply acknowledging waiting customers with a smile and/or nod (this did not happen to me today). D) Prioritizing customers with an option for appointments E) Differentiating customers who are currently paying for Geek Squad Service (me!) and those who arent. F) Basic customer service training, such as - Dont roll your eyes at customers, dont differentiate or show preference by race/gender/beauty/etc (this did happen to me today) G) Dont say things that you are unsure of (this happened to me today), such as saying that a program you are unfamiliar with such as Kaspersky "is doing everything for you" when you cant read the labels and are less familiar with it than a new customer (this happened to me, too). H) Managers should show some interest in the people around them, both their workers, potential employees, and customers (The manager [caucasian] when I visited this afternoon not only avoided eye contact with all customers, but he also was very rude to a well-dressed, professional, and polite young man [African American] who was apparently there for an interview; he also was very impatient with his employees and kept whispering to them and taking them back behind "the curtain" with an angry expression. I) Geek squad guys should get more credit for the questions they answer and patience they have to have when customers ask basic, if not silly, questions (Geek squad "worker bee" WAS patient today) - Best Buy could spend a few more dollars and allow more than 2 to work at the same time. *In conclusion, all the geek squad did for me today was tell me things I could have read online. There was not higher order analysis or even questioning of my problem, nor did I feel that they felt my business was of any priority, even though I am paying a multi-annual fee for their services. My problems were unsolved and my questions unanswered; people were allowed to skip past me in line; the manager was busy running in circles berating people and found it above himself to grace a customer with a smile or nod, let alone ask if he could do anything. At one point, I merely needed someone to unplug my computer that had been charging (due to the amount of time I had been waiting). Oh yes - there were only 2 other customers there besides myself, and 2 geek squad members.

Rebecca Johnson

The washing machine I bought was delivered with a huge crack in the front door. I refused it, which was fine. Unfortunately, Best Buy was not willing to replace the machine, which was open-box but NOT cracked upon purchase, with a comparable machine but instead offered to sell me a much cheaper floor model for the price of the set I bought (which were top-of-the-line). And I was required to drive to the store just to resolve the matter! This came after being sent the wrong refrigerator (in white, not stainless steal as expected) and also not having Best Buy correct that error (despite pretending they would - all they offered was to let me buy a different open box refrigerator, which I might have but that specific one was the only one available that fit my needs, and they refused to sell me a floor model or work with me in any way to ensure I got the original refrigerator that I paid for!). Moving into a new home with no appliances because Best Buy was unwilling to fix their mistakes was an added stress I did not need. I will never buy appliances from them again. The only positive thing I can say is that the sales person I worked with was great and spent a lot of time with me picking out my initial appliances. Hopefully hell move to a more reliable retailer where his time and services will not be wasted. The prices might be great but they are not worth the headache or risk of not getting what you ordered. Go to Sears Outlet - better prices and much better customer service if there is any issue.

Spencer Bryant

Truth be known I was never a fan of Best Buy, even more so when they found themselves with little or no competitors after Circuit City closed its doors. My biggest issue (and it still remains the same) has to do with the sales force. When it comes to technology they tend to not have a clue. I went in to buy a Tablet, asked the sales guy to show me only the ones that would be able to connect to a A (or 5Ghz) Wi-Fi router. I was told by one guy "5G is not out yet" another told me "No one uses the A anymore, every thing we sale now only works on N. A is so old now, I would be shocked to find anything that would connent to it. Would you like me to show you a new router?" And the last two simply told me "They will all connect to any Wi-Fi router you have". For Best Buy to not understand how important it is to have a well knowledgeable staff simply shows the arrogance they have towards the consumer. I have yet to find one person in the computer or technology area of the store to know about any product I might have asked about. In fact I am sure they should be embarrassed as I can tell the looks on their faces they hate my type. The one who knows "far more than they do". Before you shop at Best Buy, do your own home work. And if you can bring someone with you who has an idea. Because they never do. My rating is for this store. But I am sure I could find the same at any store.

Russell Benton

I decided to upgrade phones. My girlfriend and I matched prices and found Best Buy to be 50 dollars cheaper. So I called and they verified they were in stock. I went down there to get the phones.. After waiting for over an hour, I sat with the rep, get my credit checked for new service with a different provider then I used at the time and just when we got ready to do final purchase....no phone. He even verified it said they had 4 in stock in 2 colors....but they cant find them. Best he could do was verify that a near by Best Buy had what I request in stock...and sent me over there. I drove across town to THAT Best Buy, only to find out that despite what I was told at the previous store, they had the phone - but not in the requested color. I bought the freaking phone in the wrong color having given up at this point. Then they couldnt port my number... This was absolutely ridiculous. Why on earth do they even sell phones if they are so grossly incompetent ???

David Kowalski

I have never experienced such a bad delivery system. If you buy appliances here be prepared to pull your hair out because of their inefficiencies. Theyll tell you to wait at home for a four hour window and wont show up. If youre lucky theyll install it right. If youre unlucky like me, theyll install it wrong and then youll have to go through the same frustrations getting it fixed. Do yourself a favor and buy from sears or really anywhere else if you want any type of customer service. Theyll tell you to go to the forums online to help resolve issues but just go straight to BBB, you wont get any help from them. Its now been 31 days since I ordered and no solution in sight.