The UPS Store

Reviews 10

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Andrew

The past two times Ive been here, Ive had a horrible experiences. First, I attempted to send a fax internationally. I informed the staff member that the fax number was at the bottom of the page. After looking at it for two seconds, she told me she couldnt find it. After I pointed it out to her, she attempted to fax it. The fax rang indefinitely. She made six attempts, each time never receiving a printout from the fax machine saying the fax was or was not delivered. It rang on and on until she cancelled it. I waited fifteen minutes. Finally, she told me "no one is answering." Really? Was she expecting someone to pick up on the other it. It was evident that she dialed the wrong number. When a fax is sent, either a confirmation page is printed or a page stating the fax could be delivered. Recently I went in to make a color copy of my drivers license. The employee didnt check the size of the paper loaded to default, and printed out a large copy of my drivers license. He set it aside and made a copy of the appropriate size. He then told me he would dispose of the larger copy after I left. When he we finished the transaction, he asked if there was anything else. I told him I can dispose of the copy or I would like him to do it while I was present. He seemed adamant and responded "Ill do it later." I informed him that I would prefer if he did it in front of me. He accused me of being paranoid and invited me back behind the counter to the back room to view him shredding my drivers license.

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A Private User

The staff was friendly however they messed up my shipment really bad. I took in some things I was shipping to my family up north in Ohio. I paid for them to package, box, and ship what I needed sent because I did not have the packing materials myself. When the package arrived to my family it was the WRONG box with the correct label. The guy who packed this put the wrong shipping labels on the wrong boxes. We called and they apologized and offered to refund 100% of all shipping materials and costs of shipping. The said they tracked down the correct package and it was in CA and it would arrive in a week. Well a week later the new package arrived to my family and IT STILL WAS THE WRONG STUFF. God knows where the original items I sent to my family are now. Good thing we paid $2 for the insurance. I dont have an issue with the ability for UPS to move boxes around the country but I DO NOT recommend letting someone else package your items and put a shipping label on the box for you! Go buy the shipping materials and pack it yourself.

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Heather Jerome

So glad to hear theyre under new management. I met the new owner today. While he is quiet, he is cordial and for my needs produced quality work. With the already lovely ladies that worked for the previous owner and a new gentleman that understands respect and customer service I am hoping to give them 5 stars eventually. As this is my first experience with him I am cautiously optimistic.

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Kevin Preston

The UPS Store on Red Bug Lake Rd is under new ownership effective March 1st! Please come by and let us earn your business. We accept all drop offs and there is no charge for tape. Our associates will happily accept your drop off and you will be greeted by a smile and an extended hand (perhaps there will be a tape dispenser in it).

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Josh Stephens

I have been using this UPS store for the past year. Today I met the owner when he yelled at me for dropping off 5 UPS boxes. Who knew the employees would be great but the owner needs to learn out to treat customers. What a loser!

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WA

Wayne Ackley

Great customer service! Many things have changed positively at this location. I find they are always prompt and very helpful.

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Amanda Smith

Ive never had a problem with this place. The girls that work there are very nice and helpful.

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Scott Simmons

Theyve taken care of several of my shipping needs. Id recommend it for others.

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DA

dallas8853

Way better than usps, shipped in 5 hours and was delivered on time

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Thomas Lechner

Quick and easy

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