T-Mobile

Reviews 6

KA

kara hartstein

This was one of the worst experiences Ive had in customer service. My phone stopped working out of the blue, so I went to the T-Mobile nearest to me, the Red Bug location. I told the sales associate (JP) about my situation and after looking up my phone number, gave me a look of disgust and with attitude said he could not do anything because Im not an authorized user. He went on to point out what would happen to him as an employee if he helped me.The tone was totally uncalled for, and as a customer service associate myself, its all about how you say things. He easily could have explained why he couldnt help me and steer me in the right direction, however he took out his anger for his job on me. It doesnt stop there. I got the situation handled on my own, and reluctantly went back to that location to get the phone fixed. Again, if it was not the convenience of the location right next to my job, I would have never returned. He started to go about the process of trading out my old phone for an upgrade, but would stop to check his own phone periodically and text. That is unprofessional but it wasnt like I didnt already learn about him 20 minutes prior. Then, he must have clicked a wrong button on the screen which alarmed his co-worker who openly shouted "WHY WOULD YOU DO THAT?! YOURE MESSING UP MY NUMBERS!" This co-worker (who was actually much more pleasant than the employee I was working with) went to the back in disgust. Again, how unprofessional. I am a customer overhearing this tension. JP looked at me and asked "was he serious?" and scuffed. At this point, I still am in disbelief of the unprofessionalism in this store. More customers started walking in, and he would reluctantly greet them and even under his breath made a comment somewhere along the lines of "what is wrong with people today?" JP then proceeded to try and merge my information from my old phone into my new one. It took an excessively long time, and all the while he wasnt even paying attention to the screen or providing any type of customer service to me, he was playing on Instagram. I was getting anxious, I couldnt wait to leave. He finally gave up on trying to merge the information gave me a shrug and said sorry nothing he can do. Okay, he is a waste of time I know this by now. The experience was so terrible I honestly didnt even care anymore about all the pictures I would lose, I just wanted to get out. I asked him if there was anything else we needed to do, and with his back to me as he walked back to his computer said "yup, thats it" No thank you, no Im happy we worked this out, nothing. Well, I get back to my job try and make a business call, only to find out he handed me the phone without actually activating it. What a joke! I returned to the store and all he said as I walked in was "yeah, I know, theres no chip." No apology or anything. I will never return to this location for any problems that arise and I will make sure to let all the customers that come into my store, in the same plaza, know the unprofessionalism, laziness and lack of customer service that the Red Bug location provides.

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SH

Shady Attia

Worst Company, store, and experience ever. I was suppose to have a plan for $120 and i have been paying $160. i swapped my phone with a another phone within the 14 days initial period and i have been paying for both phone for 4 month now. i called and went to the store over 10 times each and all im getting is sorry we have to escalate this issue and it might take sometime and that time depends on the persons mood that day so i got 48 hours, 5 days, 7 days, 14 days and actually its been over 2 month. Worst store and cellphone company.

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BR

Brian Paul

I went in about 10 minutes before they closed a few days ago to inquire about having my phone replaced through warranty, and although they werent able to help me in-store, the girls working were extremely friendly and helpful. They directed me to call Customer Service, and to contact Customer Loyalty if CS couldnt help me. Their advice came in handy, and Im now waiting to pick up my replacement phone at the store soon. Easy and painless. I love T-Mobile. Thanks!

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BR

Brian Wahrenberger

John helped me today and he very good... I made the switch to Tmobile from sprint... John helped me and answered all my questions... so far so good with t mobile ... thanks John for helping me you did not pressure me at all..

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JO

John Hornung

Knowledgeable and friendly staff. Very professional and helpful. Made sure I had the right phone and plan for me, instead of just pushing the most expensive equipment. Wonderful experience.

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KE

KEILY MORILLO

The staff was really friendly and they were very attentive. I did an upgrade and they helped and guided me through the best options for me, without been pushy! I highly recommend

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