The Volvo Store

Reviews 3

CO

Courtnay R

Unfortunately I cant give less than one star. I have purchased many cars over the last 20 years and this experience ranks as the worst. For starters the salesman straight up lied about leasing options. He said that Volvo uses it as a “bait and switch” and that whatever cars are being advertised for the promotion won’t be at the dealership. I later confirmed with 3 other Volvo dealerships that they definitely had “sign and drive” options that were very good…on any vehicle. Other than that, the initial sales experience wasn’t bad…when you are in there spending money and things are going their way, everyone is nice and accommodating. However, the second that something goes wrong they become very typical “car salesman” at a very typical “car dealership.” We were the last people to leave the dealership and so checking out was somewhat of a rushed process. Once the documents were signed it was all about getting us out of there. The vehicle was not cleaned, nor was there any “introduction” to our car. We transferred our stuff from the vehicle we traded in and headed out. As we got settled in to the car we quickly realized that the back seat on this vehicle was way too small to accommodate our rear-facing child seat (especially if a normal size adult sits up front). I called them at 8 am the next morning (we left at 8 pm and I called them at 8 am…so literally as soon as the business re-opened). I explained my situation to the lady on the phone and told her that I needed them to put the brakes on everything as the car we had purchased the night before was not going to work. I told her that I needed to speak with the sales manager and we may have to come and get our vehicle back. We had a little negative equity in our trade, so worst case scenario I would just take my vehicle back until such time as we found a better alternative. She said, “Oh yes, I’m looking at your paperwork and have the keys right here.” I told her to please have the Sales Manager call me as soon as possible so that I could get a resolution in motion (especially since I live 2 hours away). Several hours passed and I did not hear from anybody. I called back again and again asked for the Sales Manager. I spoke with Mike Hall and told him our dilemma. He told me that they had already sold my car! I told him that the S60 that we purchased was not going to work and that we needed to explore other options. Mike Hall told me that he would be back in touch with me. A couple hours later he had the original sales person (Fredrick Johansson) call me. For starters, the salesman does not have the ability or authority to make the decisions that needed to be made in this situation. Fredrick told me about 2 vehicles that were both 1 to 2 years older than the S60 I had purchased and both had over 30,000 MORE miles that the vehicle I purchased. That obviously wasn’t a satisfactory solution. Fredrick told me he would have to speak with his boss and then call me back. That is the last time I heard from anybody at the business. So before Mike Hall or any representative tries to respond to this review and say, “I wish you would have given us the opportunity to fix it…” I did. You didn’t return my first urgent call and then pawned me off on the sales staff (who we all know can’t resolve this issue). Once they got their money from the sale, they could not care less about the customer. Does that sound like a business that is “dedicated to integrity, service and family?” It looks good on a website and sounds fine in theory, but when it comes to actions they fail miserably…and by choice. DO NOT buy a car here. If you are set on purchasing a Volvo…do yourself a favor and drive to another dealership.

WI

William Neary

This was my reply to our local dealer in Winter Park after receiving a 3-year Happy Anniversary e-mail (which was 9/27) Hello! Just wanted to let you know we sold our 2011 Volvo C30 last weekend on Sunday 9/22 We purchased a fully loaded Infiniti G37 Sport Coupe (and I was in shorts and a T-shirt, my wife was in jeans and t-shirt and sandals) We got sick and tired with all the issues and dreaded putting up with the poor service, unprofessional attitudes of service personnel, having to lose 1/2 day to take the car in, then another 1/2 day taking the vehicle back to actually have it worked on. (this happened TWICE to us, once with suspension issues, second with a Fog light bulb that we had called ahead of time to get replaced) Most recent was the HVAC intermittently working and HVAC fan had a mind of its own, changing speeds at random I will NEVER forget my FIRST service visit, where the service greeter, who raised his voice and CURSED at me for being an idiot and a moron for having a 3M clear Bra on the car and how I wasted my money and then adding about the K&N drop in filter that will damage my vehicle since HIS K&N filter caused over $2000 in damage to his throttle body on his Honda minivan. Being an engineer, teaching nuclear engineering, nuclear plant theory, operation and all supporting systems including HVAC theory, operation, turbines, gasoline engines, etc. I could have EASILY set this gentlemen straight with his error in thinking. But I preferred to be a better person and keep my mouth shut. Based n his vocabulary and use of 4 and 5 letter words, I would likely have been a loss. Issues with vehicle: 1. Left Front suspension (service bulletin, thought we could have right side done at same time. When leaving dealership with left side repair complete, had same issue with right... had to bring it back AGAIN) 2. Right Front suspension 3. Left front tire: (Made thumping noise after tire rotated @7500 miles. After 6 tries to fix, we finally purchased a new tire to resolve) 4. Fog light Bulb (bulb not in stock in store even though I called a week ahead of time, I could have changed it myself) 5. Fuel Pump 6. Fuel Pump Relay 7. Ignition switch 8. HVAC system (never took the vehicle in, traded it in. Let the next person fight with dealer with it) 9. HVAC Fan I performed the 37,500 service myself and changed the oil and filter myself with Mobil One because the thought of coming into your dealership again. I am an engineer making a six figure salary. When I came in dressed in a shirt and tie, I was treated well and with respect. When I came in shorts and t-shirt, I was treated like a low life. I purposely dressed down. The gentlemen at the parts counter acts like a stuck up snob when I asked about available accessories. (maybe because I was in shorts) I had no problem buying $800 of accessories from Ocala Volvo though. They were very happy to take my money! Needless to say, I will be writing to Volvo Corporate and we will never own a Volvo again Please remove me from your email list I will copy your general manager with the letter I send to Volvo Corporate Customer Service Thank you and have a great weekend William N. Orlando, Florida

TH

The Doles

We recently traded in our old S60 for a newer CPO S60. This is the second Volvo that we’ve bought from The Volvo Store, and we bring our XC90 for servicing here as well. We had a very positive experience, yet again. Tim Cook was the sales person who took care of us, and he went above & beyond! He was quick to respond to my text messages, emails, and phone calls. He was an absolute pleasure to work with, which pretty much sealed the deal for us. We did our research online on multiple websites for over a month before narrowing it down to two vehicles, one of which was at The Volvo Store. I messaged Tim via the website and he was quick to get back to me with a detailed response. When I went over for a test drive, he made the whole process easy and painless. He has a very friendly and a no-pressure attitude that puts you at ease. We took ownership of the car a day later; the process was very smooth and streamlined. We were in and out in a couple of hours with a big smile on our faces! We had a couple of issues with the car that were promptly taken care of by The Volvo Store in a very professional manner. Tim was front and center and made it hassle free. There was an issue with excessive vibration due to the sports tires that were installed but the Service Department took care of it very professionally. Tim, Chris (GM Sales), Joel (Service Manager) and Dave from the service department rallied together to resolve the issue. Ultimately I drove away with a smooth ride. I had to go back a second time due to a failed injector, which was replaced at no cost due to the car being under warrantee. I drove the car in on a busy Saturday morning this past weekend without an appointment due to the urgent nature of the issue and the service advisor, Bryan, took good care of me. He was more than accommodating and I got a loaner to run to my son’s baseball game while my car was worked on. I picked up my car later the same day. Both service experiences were very positive. Overall our buying experience has been awesome. The service department has been excellent. My wife and I are very happy return customers. We hope to trade in our XC90 for a newer model next year and we’re looking forward to coming back to The Volvo Store and Tim Cook! Thank you, Volvo Store! Khemal and Imara