Neptune Cyclery

Category:	Bicycle Store
Address:	13 S Safford Ave, Tarpon Springs, FL 34689, USA
Phone:	+1 727-943-5805
Rating:	3.1
Working:	10AM–6PM 10AM–6PM 11AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM 12–4PM

Location

Photos 65

Reviews 7

Keith Beal

My opinion....Ive been going to this guy for 7-8 years. Typically I visit once or twice a year for nominal service (ie. tires or tube replacements or chain). I believe in supporting local shop owners over big box stores. Today is the last time I will ever visit that local shop again!!! He was short with me and in fact was rude and quick to dismiss me since I wasnt purchasing anything!? I had a few questions and I am not a "tire kicker", but try to ask sensible questions before I buy. He was a smartass (he said, "What...you are gonna pay me a couple dollars?") as if he was busy helping out other customers which there was no one!!! As stated earlier...I have gone to him over this period of time and he has a Jekyll and Hyde personality. I never know what I am going to get w/ him or what his problem is regarding common sense business and customer service w/ a smile and being helpful!? Is it unreasonable for me or anyone to expect common courteous? Especially if you are the owner!!! SMH....I am not going to drive him out of business w/ the nominal service and parts I buy from him, but my patience was tested today and I will look to go to a couple other local shops. There are choices around me and hopefully others will read his reviews and go elsewhere b/c it is as I said....5 stars or 1 star....there is no in between. You do the math and draw your conclusions as if he is Jekyll and Hyde. One thing is for sure....people have repeatedly indicated his rudeness! The only reason I gave him a 2 is b/c he did the job in the time he said he was which isnt a quick turnaround neither as well as a bit over priced in those years. Never again! Peace! ....Note to owner if he reads this: If you dont like what you do or retail, do something else that may make you happy.

Steve

I would have rated him lower , but there isnt anything lower than 1 star. I was riding the Pinellas Trail today and thought I would stop in and see if they could give me an idea on a faster bike that I could sit upright on as I had broken my back 45 years ago and cant bend forward. The owner Eddie was rude, indifferent, cocky and arrogant. He acted as if he were doing me a favor speaking with me. I explained that as much as I liked my Specialized comfory hybrid, I was losing too much power to the front fork, the weight and the tire size. Could he suggest something else. Eddie explained that buying a lighter bike, without a shock in front and thinner tires would not give me an increase in speed and unless I was ready to buy something I was wasting his time! I was in bike shorts and sneakers, obviously I wasnt going to buy something that minute, but being the only customer in the store, talking to me was the best shot head he had at a sale at that moment. Eddie then said I needed to leave as he owns the bar next door and had to move some beer and to please close the door behind me. A $6-700.00 sale and he was too busy and was asking me to leave. Folks dont waste your time dealing with such a rude crude piece of dookey. There are professional shops that will answer your questions, politely and dont see customers as people wasting their time! This is his response a few moments ago Subject: Your fat gut "Dude your gut is so big, lose some weight and you will go faster fatty! Stop wasting every shops time with questions that you know the answer to. You are so overweight and you are worried about a few pounds on a bike! Ill be looking in to suing you for slander so we can have a jury here your story!"

Erik Stenzel

Hallo Fahrradfreunde! Wer ein Rad (in meinem Fall Rennrad) ausleihen möchte ist hier genau richtig. Erfahrener Besitzer und ein Mechaniker. Beide sehr nett und zu Späßen aufgelegt. Man kann sich hier auch gut über das Radfahren unterhalten, der Pinellas Trail führt direkt vor dem Laden vorbei! Ein original gelbes Trikot mit Unterschrift hängt an der Wand, von wem und wie er es erhalten hat? Hingehen und anschauen und fragen. Der kleine Laden verfügt auch über die nötigen Teile für Reparaturen aller Art und eine geringe Anzahl von Helmen, Schuhen, usw. Ich bin mir aber sicher dass er alles versucht um das zu besorgen was man benötigt wenn man nett fragt. Ich war sehr zufrieden.

Melissa Neighbors

Yeah, so this just happened. We just walked into the store when they were still open for another 25 minutes. The guy there said hello and that they were fixing to close. He asked my husband if we were purchasing a bike today. When he said we were just looking for today, the man less than politely asked that we leave and to come back another time. I dont know if hes realized that this is retail, but if hes betting on being next to a bike trail will keep him afloat then hes got another think coming. We are looking to purchase a bike, but we will not be returning to this store. I am sad that the gentleman who owned the bike shop across from the public parking location closed shop. We visited his store several times and ended up purchasing a very nice bike for our son from him. He was always very pleasant and would always let us test whatever we wanted. Dont waste your time going to this shop.

Kevin Buley

Decided to move up from the big box store bikes, stopped on the way home from work to get some ideas about price, and more importantly... what _kind_ of bike I really needed. Before, I could even explain what type of riding I do, and plan to do... they were telling me that I need this bike, or that bike. I asked if they were open on the weekend, and that I would like to ride over when I was better-dressed to test bikes, and when they realized I wasnt going to whip out the checkbook right there, they both pretty much blew me off. I guess Ill spend my money elsewhere... some place where theyre willing to take a few minutes to listen to what Im going to be using the bike for, and use that information to suggest the size and type of bike I should purchase. Pity, it would have been nice to have a go-to shop right on the trail, only about 10 miles from home.

William Dare

This review is for both Trinity and Neptune cyclery, same outfit(same assclowns actually). I took my Giant bicycle here Thu. last week for a tune-up. I paid $65 for this service which I consider kind of high, but I dont feel the need to become a bicycle mechanic in order to do it myself. I picked the bike up on Fri. and went out for a ride on Mon. The front brakes were rubbing when I rode the bike, makes for a difficult ride. The brakes were fine when I took the bike in for service. So they charged me $65 and broke my bike. I took it back and they told me my spring was the problem and fixed it. This was working fine before I took it to them. Assclowns.

A Private User

Let me start by saying that I am a novice when it comes to cycling. I do it as a hobby but want to get more serious. The staff at Neptune Cyclery has been absolutely outstanding as far as guiding me in the right direction. I purchased a bike today and couldnt be happier. They took time and great effort to make sure I was fitted for my new purchase. I did some research beforehand and the price I bought the bike for was more than fair. These guys have a great operation. Support your local businesses.