Sprint Store Florida
| Category: | Cell Phone Store |
| Address: | 3432 W Kennedy Blvd, Tampa, FL 33609, USA |
| Phone: | +1 813-874-1600 |
| Site: | storelocator.sprint.com |
| Rating: | 2.6 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM |
Location
Photos 1
Reviews 7
WI
William Wilhelm
Contrary to many of the comments posted, our experience at this Sprint store was remarkable. Parking was tight, but we were greeted pleasantly and signed in for Technical Service. The woman behind the counter advised that there was one person ahead of us and that the wait would be short. There were 13 other customers in the store, a few being helped by Store Personnel and others waiting and trying the phones, tablets, headsets and other accessories. We waited 15 minutes as I noticed Jorge the Service Technician taking the appropriate amount of time advising a customer what was needed , how long it would take, within a quarter hour. Jorge called the next customer by name, listen to his issue, told him what to expect and his phone would be ready within 45 minutes. Very specific and detailed, I was impressed. He then called my wifes name, listen to her issue and made the corrections, all while on the sales room floor. Jorge spoke with at least one other customer before heading behind the window to complete the work promised. Jorge is top notch when it comes to customer service. I witnessed the same level of service by all of the Sprint staff. In the 25 minutes we were in the store, I witnessed customers coming and going calmly and apparently satisfied. I can only suggest that some people lack patience and demand exceptional immediate service. If you give yourself a little time, manage your expectations, I believe you will be as satisfied as I am. Evenings are busy. You may want to call and find a typically slower time of day.
RI
Rizwan Nasar
This store is a true example of bad customer service. They are insulting condescending and their only objective is to fleece the customer. I bought two phones from this store in December at Iphone S for my wife and and a Samsung Note 5 myself. Recently my Note 5 has a cosmetic issue the skin on the top left corner bubbled up and coming off. The phone is under manufacturer warranty. They looked at the phone and said contact Samsung. I called them and they said just send us the phone and we will check it out fix it and send it back to you. It will take 10 to 15 days. In the meanwhile they advised me to get a loaner phone from Sprint. The folks at the store refused to give me loaner phone stating Sprint does not have the policy of loaner. I will have to buy a phone from them and they can get me one for $120. I asked them why would I buy a phone for 15 days. The laughed and said this is the way it works. It is sad to see a multi million dollar company spend nothing in training their employees in good customer service. We as loyal customers who spend few hundred dollars every month deserve better. I finally got so frustrated that I called Sprint Customer Service but it was even more horrendous experience with them. I asked them to connect me to a supervisor and the guy plain refused. I would not recommend Sprint to anyone one. I would not have given them the one star either but Google would not let me post my comment without one!
GI
Gina Feliciano
Worst Service Ever!! Arrived at the store today for something that would take 5 minutes. NO SERVICE for MORE than ONE HOUR! They had music blazing, which is fine if there werent two different stations/songs playing. I just wanted to activate my new phone and transfer my contacts. I waited for over an hour. I asked three times why someone couldnt come out from the back to help. There were several employees in the back just talking and going through boxes, one was actually on the phone laughing her head off. There were 3 employees up front helping customers with another 10 customers still waiting. Before I left I asked one of the employees why he couldnt have the rest of them help, he said they were doing inventory and repairs. Really? I was so upset and shocked….Inventory is more important than the clients waiting for more than an hour for service. Asked for the store managers number. Employee went to the back and got me a business card for the assistant store manager. I ended up leaving without activating my new phone after 1 hour and 15 minutes of no service. I have a sprint corporate account. I am sincerely going to consider another cell phone carrier. Horrible customer service.
CE
Celiann Reyell
Fui a reparar mi iPhone6+ me dijeron que no funcionaba luego de media hora, reclame al seguro y me dijeron que lo enviaban en 2 dias pero si queria fuera a apple store y ellos me daban uno. espere 4horas y media en apple store y me dijeron que ellos me vendian uno a precio regular y que Sprint me re-emborsaba el dinero. compre uno y ellos me enviaron uno areglado y tuve que devolver el celular a la apple ya que la informacion que me dieron estaba erronea, ademas tuve que pagar $35.00 re stoking fee. Personal no esta informado de lo que dice !!
NI
Nick Hodges
Terrible experience. Do not go here for any reason. I made 3 separate trips to this store and was misinformed twice that I know of and Im assuming a third time because lets be honest it would take the whole staff with the help of their call center to change a lightbulb and dont even get me started on what it would take to get actual information. I saw the Manager Shawn get rude with several people and hassle a lady who didnt want a 128 GB phone after they told her they were out of 64 GB incorrectly I might add. Estimated wait time was an hour but as the second hour was approaching Id still yet to have been helped. I could say more but Ill save you the trouble by saying its all bad and that Id have given no star or a half of a star if that was an option. If youre going to do business with SPRINT avoid this store, but after this experience I believe Ill be avoiding sprint all together.
MI
Millie Conard
Absolutely awful! First time when your getting equipment, everyone is nice nice.....I then went back as my phone was acting up and I could not get clear reception... The manager refused.....yes refused to to have the repair person look at my phone.....This was after he tells me that he saw me receive TWO calls while I was at the store!!!! EVEN though he pulled my number up on the computer and could see that I was on the phone with a tech the night before for 3 hours and my reception was bad!!!!! DUH!!!!! I AM AT A SPRINT STORE.....do you not think I would get bad reception!!!!! They literally threw me out the store as I was demanding to have my phone checked out. A PHONE THAT I HAD LESS THAN A MONTH!!!!!! I left att after 22 years to be highly insulted!!!!!
MY
Myrnalillian Ortiz
I went to the Sprint store last week to upgrade a phone and the service was excellent. The whole store was packed but everybody made sure that I was taken care off. I signed in when I got there waited a few minutes patiently, watched a guy who I believe was the store manager make people laugh and feel good and appreciate our business. The whole staff was awesome I make sure that all my friends go to that store, cause of the TOP QUALITY SERVICE they gave me and my mother. They explained her how to use her new phone, setup her email, her bluetooth. Gave her a READY NOW experience, she learned a lot and left happy from there, saying that she would rather fly from Puerto Rico to this store to get help on how to use her phone.