AT&T

Reviews 5

LO

Lori Broyles

I hate coming here. But, to be fair, I think every AT&T location is like this... with the heavy upsell. Seriously, I have 5 lines with you people already - leave me alone! And I really cant think of anything positive to say about the service itself. My 17 y/o daughter can not seem to hang on to a smart phone. After losing/breaking her 3rd in 13 months, and exhausting her device insurance claims, I bought her a $15 AT&T Go phone from Wal-Mart, so I could stay in touch with her. Reason A) it was $15, and I am still making installment payments on the iPhone 5s we no longer have, and Reason B) I hate going into any AT&T store, and in the past, Ive been able to buy a cheap phone like this, call AT&T and transfer the line to the SIM card. But unfortunately, its not that easy anymore. We actually tried calling THREE times, in the hopes of getting a Rep on the phone that could make it happen. But, no, each time we were told to go into the store. UGH. Of course, I was greeted at the door. These people are like puppies starving for attention. Immediately, I made it clear that Im not interested in another smart phone. Nonetheless, I was shown a $45 Android that I can get with no contract, installments, or other added service charges (allegedly, I didnt ask more questions because I wasnt interested). So, as the guy is is playing on his tablet, assumedly doing whatever needs to be done to transfer my daughters line to this new phone, Im grilled about what services I am currently receiving from AT&T. Upon learning that I dont have Direct TV, his game ramps up. I insist Im not interested, and use my 99%-full DVR as a polite excuse. 30 minutes (!?!) later, the phone is finally activated, but this guy wont stop with the upsell to Direct TV... even asking how long did I think it would take for me to finish watching everything on my DVR, and trying to look up some of my unfinished series for availability online. Then when I said I would really need to talk to my husband before switching out our cable, he actually asked if we could call him. As in *now*. Ha! So after showing me prices again, unsuccessfully trying to email the prices to me, telling me how much of a discount he was giving me for the first year, and a quick mumble about the $120 installation charge, and coming to the realization that I wasnt biting, he asked "So, how can I earn your business today?". I was speechless... I am already an AT&T customer! Again, I reiterated that I just needed the phone line transferred & thanked him for his help. Finally, we could leave. 45+ minutes to transfer a phone line. Note, he couldnt offer me internet service through AT&T (Or Direct TV?) because its not available in my neighborhood, but since I get my internet through Brighthouse (my cable provider), he suggested I should switch to Verizon anyway. WTH?! Maybe Im just not as blunt as I think I am, or maybe I should have been less polite. But I will say this experience is exactly like every one I have every time I go to any AT&T store, about once a year. (Like that time I just wanted to save my personal number so the manager at this location told me I could, for a discounted $10/month, & I agreed, but 6 months later, when I tried to use that number in a new phone I was buying at that location, on the service plan Im already paying for, the same manager told me it was a tablet line - although Id never owned a tablet...only after I threatened to call AT&T to complain, he reluctantly issued me a credit for all those months - and I lost use of that number). And I suspect customers of other carriers have similar experiences as well when visiting those stores - so why bother switching?

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jessica gonzalez

I have went to this store to add 2 lines and onto my account and Richard and some other lady with brown and blond hair just sat there and walked around. while I as long with several other customers sat around waiting for some type of assistance. After waiting over and hour and 15 mins i finally had this salesman Gaberial help me (which some one tried to pull him away after we already started our process and look up of my account. After all said and done i have paid my 2 deposits one for $750.00 and another for $500.00. on my account still showed that they was asking for another $750.00. for two phones and mind you one of my phone is completely paid in full. Gaberial told me that he was going to get this taken care of and never did. They have taken out that $750.00 and its like pulling teeth to get my money back or credited on my account. i have tried contacting the store and also thru 611 we have tried and no answer. but when i went into the store and asked why dont they ever pick up they have told me that they dont answer due to too many people calling asking about the new i phone 7.

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Kenneth Bonnett

I visited this AT&T Store on February 28, 2017 to upgrade my phone. I cannot remember the sales persons name or I would have included it here. He was nice and all, but two days later I received a welcome email to the mobile insurance that I had purchased. The issue with that is, I did not purchase the insurance plan. As a matter of fact, I made a joke with him about never damaging a phone and told him that I wanted to decline the protection plan. It was even added to the iPad that I purchased. I have been with AT&T for a long time. We have actually been brought in from two different companies that AT&T purchased (Alltel and Cingular). This was clearly a sneaky tactic by the sales person who most likely gets perks or commissions for the "sales" of protection plans, but when a long time customer declines the plan, it should not be added under the radar. Be cautious when visiting this store and check your services once you leave. That is how I found that he had also added the protection plan to my iPad.

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CA

Carol Lucksinger

I was in Florida this summer having back surgery, my phone (4S) was stolen, I wanted to get a replacement phone (4S) on my insurance, which is what I thought happened. I am now finding out that instead of using my insurance the clerk "SOLD" me another 4S phone for an upgrade. Now will someone please tell me why anyone would upgrade for the same phone. I found all this out when I went to upgrade to a 6 plus. Now AT&T is not allowing me an upgrade, they want me to pay for the phone (4S). Then sign a new contract and pay for the 6plus. I mean come on dont they know that there are plenty of other phone providers out there now. Oh and did I forget to mention I have been using AT&T for 22+ years. What service?

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Zhivko Nedev

I went there with an iPhone 6S Plus in a perfect condition and I left the store with damaged phone and they said there is nothing they can do.... I wanted to switch my SIM card from one device to the other and the guy used a screwdriver to remove the case from my iPhone that was stuck. I understand that it was stuck but you never ever use a screwdriver on it. Period. And the manager said that there is nothing he can do. I feel so bad. People are so bad there. What if I come and scratch your phone. Now I can even sell this device for a good price . They damaged it and they dont care. THINK TWISE BEFORE YOU GO THERE

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