Verizon

Reviews 8

A

A Private User

Im so surprised at how horribly I was just treated, I had to leave a review. I have to say, I always thought Verizon customer service was outstanding, thats after being with Sprint. Ive been with Verizon 9 years now and have never been spoken to by anyone face to face so rudely. I entered and found five or six employees milling about. They seemed anxious to finally have a customer and Gregor jumped to help me pair my phone to my car. He seemed perplexed though by the device I handed him, and was just plain not helpful AT ALL ! He seemed as though he was not capable, or interested, but I admit he tried. He suggested I just "Do a system reset, that might help" and I decided against it. After leaving, I noticed now my phone did not work at all ! No service nothing ! So I went back into the store and this time I wanted to speak to the manager. Out came Jennifer with a look of why are you bothering me. She proceeded to tell me that employees are not even supposed to do this service, and shouldnt get in customers cars. I said I agreed, and wouldnt want to get in strange peoples cars either, trying to keep the mood light. (But why then did Gregor not mention that small detail??) Then she said "Well, if you had an Acura, Mercedes or BMW I could help you" Im like ? ? ? ? What ? You just said you couldnt ? My car is a 2012 with 600 miles on it ! Then she suggested I read my owners manual "that is in my glovebox" ! I have seriously been thinking about another carrier as prices drop, and this may just be the push I needed.

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MA

Matthew Dykes

there is a sales person named marty that works at palm harbor location. my experience with MARTY was absolutly horrable! first of all i ran a restaurant and know customer service ... this marty guy ovbiously doesent know what customer service is . was not helpfull at all while i was coming in with my twin boys to file a insurance clam for my broken phone witch i consulted him about . the marty guy was arroagent and basicly told me he has been doing this 14 yrs and no one can get a new replacement phone in the store , when peronally i have had exceptional sales and service pro at the same store help me get a same day replacement and aslo transfered all info from one device to my new device. i acttually tipped him. marty told me to go home and file on line or call from one of the store phones as well as basically called me a lier all while i had my twin boys and no phone after driving from clw bch to palm harbor bc the are my favorite store ! thanks marty for making my day even wore and hopefull one day you will learn what customer service is . i am also reporting you to corprate ! thanks matt

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Wendy Williams

I would give it a 0 if they would let me. Here is my story. Im due for brain surgery next week so I decided to buy myself a new phone to cheer myself up because of everything that Ive been put through. Then the recall came out on the news and we came to the Verizon store in Palm Harbor on US 19 just to be lied to forced into buying that we did not want when all of them they didnt tell us right information that Samsung would be getting people to trade their Note 7 in for a new one. The vape store with the manager named Doug and the associate that helps with Tracy are very Miss informative and do not give the proper correct information that the customer deserves. There honestly here 2 just make a sale and thats all youre worried about. Please do your research on the phone before you come here and be lied to and cheated out of your money

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allison redder

I have got to say I had the best experience ever when I came into the store. I was greeted as soon as I walked in and the representative Munir was outstanding. Not only was he very helpful but he knew exactly how to fix my issue and that was impressing. Prior to coming into this store I had went to another Verizon, and nobody knew how to fix my issue. The only thing I did not like that I have seen this company doing is pushing me to buy other products. I appreciate the offer but when I am being helped I DO not like people offering me to buy this and that. If I wanted to buy something else I would ask. Please dont pressure us clients into buying things because it will turn away a lot of people and you will lose business. Overall, my experience was great and I will refer my friends and family to this business. Thank you.

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JA

Janet Collins

Elderly confused woman asks for a pay as you go plan and is sold a contract which she can not get out of-the phone she was given is unusable because of hearing and vision problems. In my opinion this was a form of ELDERLY ABUSE for the sake of a sale.Salesperson was rude to me when i was trying to help this woman out of a costly plan. His supervisor was also unable to offer a solution. My neighbor only needed a phone for a month and now she needs to pay approximately $317.00 to return the phone. She truly believed that she had a pay as you go plan. Unfortunately she was trying to take care of things on her own and was totally taken advantage of. SENIOR CITIZENS-Please be careful when getting a cell phone--especially from this company. This was the Palm Harbor FL store.

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A

A Private User

My visit today only reinforces why I left Verizon 5 years ago for T-Mobile. Rude staff that appear to dread being their only slightly less than actually helping someone. Dont understand the rating below. James wrote "I like this place no matter what". His mommy probably just bought him an iPhone and deals with all the headaches, thus he is oblivious to the real world. Was with Verizon for 8 years prior to leaving and bought every new device and service that came down the pike. Then, when their service did not work at my new home they turned into Goodfellas, "your service dont work, f*** you, pay me". "Dont want to pay early termination on your 4 lines, f*** you, pay me" no matter how much I tried to reason with customer service. "CAN YOU HEAR ME NOW!" Doubt it...

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ST

Stephen A Della Volpe

I want to the store because I just switched to the iPhone from android. I noticed after the first month that I had a huge spike in my data use. The person that assisted me a (skinny geeky looking guy)stated that he didnt know what was wrong with the phone and that I needed to switch to the unlimited plan. I come to find out with iPhones if you dont close out the apps they continuously run and will cause this to happen. This gentleman is either extremely incompetent or crook, Im leaning towards crook. He wasnt a rookie salesman and He should have known this issue which Im sure he did. All he did was try to upsell me on everything from unlimited plan to even try to get me to buy an iPad. Buyer beware at this store.

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A

A Private User

I went to this store after 545 and was out by 7:40pm. I went to this store to exchange my phone, there was only one customer service rep and 10 customers waiting. I was about 3rd in line. I waited 1 hr 45 mins to have them do something that they could have done over the phone. There was a cop in front of me and the service rep behind the counter was very courteous to him and gave him great customer service, when I got to the counter her demeanor changed 100% she became annoyed and irritable with me. She did not even look at me, she just rolled her eyes everytime I asked her a question. I seriously will be calling corporate on this and am thinking about changing services. By the way the Reps name was Linzi!

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