Carl Black Chevrolet Buick GMC

Reviews 3

DA

Dani Hidalgo

Stay away. The stereotype of a skeevy and sneaky dealership. Beware of their multiple headed dragon tactic. Horrible experience. I called up Carl Black Orlando explaining that I had a sealed deal in my area for a used Mini. I told them the specs, and that it was including dealer fees. An extremely friendly Lauren, after talking to a manager, told me over the phone that they would match it. I asked them if they were sure as I lived over three hours away and was only willing to make the drive if that was the case. Then Lauren completely disappeared out of the picture and Evan started handling my financing. I reminded him of the price and the dealer fee included and he told me that it wasnt. I told him that we had already negotiated it that it was. He said: "Oh, OK". (Playing the miscommunication card). After a few days the financing was approved, hurrah! And I asked Evan to give me the economic specs to which he said: "I know nothing about the price, but but come in and well talk about it". At this point, furious, I called the dealership and they passed me to a manager called Gill. (Oh, if only I had known I was speaking to the worst of them all!). I told him the figure we had spoken of "including dealer fees; everything but taxes, title and tag costs". To which he told me hed call me back. When he did he said "Look, Lauren had spoken to a manager who is at a funeral in Georgia now but he tells me he didnt approve that price". <---- LIE LIE LIE. Anyway, Gill says "look, for this whole inconvenience, I am willing to give you the car for the price I got it for, $23.967 ($500 more than the negotiated one), we just really want the approval and you to have a good experience". I actually gave in to his request, asking if that price at least included the fees. He said yes. Next day, after a long journey, I show up and am greeted by Evan. We test drive. The car is a little beat up for the little mileage it had, but nothing that cant be fixed. Afterwards, when we ask Evan to bring out the numbers and he says: "Yeah, its $23.990 plus DEALER FEE of $495". We tell him we have had enough and that we will walk away if the dealer fees arent removed. Meanwhile, Gill cant even be bothered to come out and speak to us. Evan comes out again after talking to Gill and says "theres nowhere to go from here". He tells us to wait. We say, NO. And drive away. As a result, my time was wasted (including an over three hour drive), their time was wasted, and all for them to scrape a little more cash in a dishonest way. STAY AWAY!!!

DA

Danee Olson

I am SO beyond frustrated at this point with Carl black Chevrolet. We bought a 2016 Camaro there and had problems from the start. First it was an issue with the payment. My bank sent them a check, they deposited it and then come to find out it was the wrong amount. They were mailed another check for the right amount. Then i was being charged for 2 loans because they didnt return the money at first. Needless to say the issue was finally corrected and carl black chevrolet apologized. At that point all was well and I was confident that we purchased from a great dealership. After this however, we began having problems immediately with our vehicle. I was told to bring it in so I did. They looked at it and claimed to fix the issue with the motor. There were also problems with the carpet, windows and other things that they claimed to eventually repair. After driving it a few days it was obvious that it didnt get repaired. I again brought the car back for repair. This happened over and over again. I have been trying to contact The owner or Manager Omar there. I do believe that it isnt his fault as he seems to be a fair and honest person however the employees seem to not be relaying my phone calls to him. I have spoken to multiple people and left numerous messages to relay to Omar. I dont think he is getting them at all! I have even documented every call and over the past 3 months I have spoke with them over 25 times to try to resolve the issue. My vehicle has been in their shop about 10 times if not more and is still broken. Now the rear window is even coming off! It is clearly a LEMON vehicle whether it was their error or not! We were even told to give it 3 times for them to try to fix it before returning it as a lemon car. All i want to do is return the vehicle and get my money back!! On my last phone call to one of the managers, he told me "Why dont you just trade it in?" To me this is absurd seeing as we paid 38,000 for the car and they would not ever give me that. I still owe over 30k on it and I have basically been paying for a broken car and continue to do so. I am very disappointed in the way this has been handled. over 10 times in the shop, over 25 phone calls and no resolution leaves me in disbelief.

PA

Parker Wood

I have never owned a vehicle that required more service than the Buick Enclave I purchased from this dealership. To make matters worse, I have never encountered a more unpleasant and unprofessional service department than I have here. After taking my car in for the umpteenth time over the past few months, and learning that I had two additional vehicle problems, I expressed my frustration to my service adviser, Ray, who called me back within minutes of telling him I needed to speak to my husband to make a decision, and told me to come pick my car up instead. Way to go, Ray! I took a chance on an American-made automobile having driven Toyotas, Hondas and Lexuss in the past. As I told the owner of this dealership, Ive also driven a 2000 Toyota 4-Runner, currently with 178K miles on it, for 18 years, and cannot tell you the last time I took it in for service. Needless to say, I would never purchase a Chevy, Buick, or GMC vehicle again, nor would I purchase from this dealership again. On another note, when my battery was replaced I was charged a $60 fee just to open the battery compartment. When I asked my service adviser at the time what the charge was for, he explained that it was because it was difficult to get to. I immediately sought out the battery and learned that it is located behind the front passengers seat on the floor - and accessed it without any difficulty whatsoever. Had I known I was going to be charged $60 just to open it I would have opened it for them when I dropped the car off and saved the $60! No wonder dealerships have a bad rap - this one has earned it. Having just read previous reviews, it is clear that these automobiles have problems with the tire monitoring system which is the very problem I took my car in for this time. One tire monitor went out several weeks ago, and another went out this past week - same problems as the reviewer below. If its clear the monitors are failing, why replace them one at a time? Why not replace all four of them and prevent your customers from making multiple trips to your dealership for service? No wonder they have a three-day backup in this service department.