Verizon

Category:	Cell Phone Store
Address:	12190 Biscayne Blvd, North Miami, FL 33181, USA
Phone:	+1 305-957-1101
Site:	verizonwireless.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 43

Reviews 34

Adriano Sanchez

Customer service is not bad, but could be better. They need more flexibility and common sense when opening new accounts. They request a Florida ID or Drivers License flat out. If you dont have any of those on you, you are in serious trouble, no matter what type of any other valid federal ID you have available (they wouldnt take a passport of residence card either on the phone or at the store!!!). Also, they are very strict on the credit questions. You better dont fail in any way any of the questions. Think twice before answering. These people are like on an acid paranoid trip when it comes to fraud. They just go too far in this regard, and its not necessary. And this applies to Verizons headquarter telephone customer service too. Other than this, I was treated right and all my questions were answered. I have to acknowledge that Verizon has the best cellular service in the nation. And their download or upload Internet speeds beats everybody else hands down! Even the cable company, where signal drops a lot. Im considering buying a hotspot for all my home Internet needs.You can carry their hotspots around if you travel.

Megan Mack

I had a major issue with my iPhone 6 plus and it having the "touch disease". After dealing with the insurance claim, and not being able to deactivate my old phone, I went in and Amy helped me immensely. After about 2 hours of trying to get my phone to cooperate, spending an hour or so on the phone with AppleCare, she was sure to get me a same-day appointment at the Apple store. As well as my new phone working after 10 days of me not having a phone. Living away from home, and having someone who is able to stay patient, and helpful with me is something I loved about my experience at this store, and with Amy. Not only did I get everything straightened out, but she contacted me later that day to make sure I was taken care of once I left her. True customer service.

Alyssa Bowers

Had my phone stolen in Miami and decided to go to the closest Verizon store to see what my options were. I went in and gave them my information and was basically told there was nothing I could do. I asked about different plans and such and the employee told me to buy a new phone on ebay. When I got home, I checked my account online and saw that I was actually eligible for a new plan to purchase a much cheaper phone. The employee at the store seemed like he did not care about my situation and did basically nothing to find out what my options were, even though it turned out I had a few. I was very unhappy with this store and the service.

Jessica Steede

I thought the people at this store were very rude. I wanted to buy the iphone 5 and they wouldnt let me without a contract and said there was nothing they could do for me. They didnt ask if I would like anything else or if they could help me in any other way. I told them that I had spoken with sales representatives on their online chat and on the phone and both of them said to come in store to validate my identification. They still didnt want to offer me a phone without a contract. They basically just drove me out of that store. So, I went to a different Verizon wireless and bought the iphone 5 flat out on a prepaid service.

Paul Shin

Like most Verizon stores they give the impression theyre busy because they have lots of people waiting. I guess the associates are good at taking your name down as you come in but youre given no expectations on how long you have to wait. Whether you are here to start a new service or service a phone, they honestly could care less because they dont even ask the reason for your visit signing in. Yes, shame on me for actually going to the store. After waiting for about 90 minutes I just walked out. Their supposed excellent customer service seems nonexistent. Verizon sucks.

Sweet Blueberry

I give more than 5 stars, to Chanel who helped me the whole entire time to receive the best possible deal that was best for me. I told her my budget, and she promised me it would be less, which of course it was. The store actually closed early and she was super patient with me although I was trying to rush out of there because I felt terrible knowing the store was closing. I completely appreciated her service. Amazing customer service. Its my first time joining the Verizon family and I must say its its definetly the best phone service!!!!!!! Good lookin out Chanel

Belinda Johnson Bernhard

I cannot say enough about this store and the service they delivered. Kudos to the store manager, and George, and *especially* Trenell! They were so helpful, kind and understanding. I was visiting from out of town, and needed this top-notch team! Very impressed!

Arturo Marques

I used to go to this location a lot. the service is usually very good until it gets very busy. but my overall experience in this store is pretty good. Verizon for sure has the best mobile service theyre better than other carriers (I have had them all)

Frank Canchano

Una de las mejores tiendas ,brindan un servicio muy bueno y profesional.

Mirlande Dominique

They were able to activte my sons phone # on another phone when the other location said they could not. And it was done in less than 10 minutes. Great customer service.

Carlos Guardado

Las personas muy amables y atento a tus inquietudes

cesar barret

This store is full of thieves and manipulaters. Never go to this store ever. Call customer service instead

Stanislav Kolbin

The best mobile service provider. Most latest gadgets. Very knowlegable and supportive sales associates.

md rahman

Very nasty management they dont know how to work with customers I wait 30 minutes know wants even say hi

Dro Ski

Terrible service at this particular location, I waited an hour just to get attended.

Lance Hunt

These guys just blew my mind with a Tab S3 Demo. I love love love this device...