Best Buy

Category:	Electronics Store
Address:	6325 Naples Blvd, Naples, FL 34109, USA
Phone:	+1 239-597-8529
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

Gunnar Ketzler

so for the third time today I went into my Best Buy store. Why ? Because I ordered a convection oven on 08/01/17 which was delivered to me 08/04/17 DAMAGED. I waited over 4 hours because they were also late just to get one where the paint was off on the top. Price was 599 of course I want a new one for that not a damaged one. So they took my old one I kept the damaged new one scheduled a redelivery 8 days later. Waited 4 hours again (of course no one has appointments or a life other than Best Buy) delievered damaged again. Couldnt believe and was way beyond frustrated already. How in the world..... Anyway scheduled an new redelivery again for today, cancelled all my appointments just to be available again for 4 hours. But last night on a short notice I received a call, redelivery is off because no more in stock. Projected new delivery 09/20/17 Really ? two months later ? No nothing just hey thats your new appointment. Well I wont be there then because I will be gone so lets even extend it out to October. And we dont even know if it gets delivered properly or damaged again until then. So I went to my store today to see what they could do for me. Or should I say what they would not do for me. I order appliances for 34 houses at Best Buy during the year just to name a few 3 dishwasher and more during this first half year. That is why I am called an elite member ? What does that mean ? Honestly. Nothing at all. I was given an option to another one but the difference was $111.00 something more. So really I should pay more on top for problems that I did not cause ? Not a chance. There is some helpful helpers in the store but they are tight to the managers decision in the Naples store and the managers dont do a thing at all. They dont even give you other option all they do is say No. And after this hopefully soon happening delivery (if I am still going to go with it) this is what I am saying now too. NO to Best Buy. NO to future purchases for 34 houses. NO to no service.

Laury Espinosa

DO NOT RECOMMEND. WORST BUY. HIGHLY DO NOT RECOMMEND. Where to begin? I decided to purchase my laptop at Best Buy last year along with the guarantee. It seemed like a good decision until I started to experience a little bit of trouble with it. Nothing serious, it was just running slower than normal and would freeze up from time to time. I decided to take it in to Geek Squad to get it tuned up. Bad decision. Awful decision. Worst possible decision. Not only did the repair take longer than a week, but also when I went to pick it up it wasnt ready. Once I got it back it was worse than when I had left it. It was slower and froze up twice as normal. They were supposed to uninstall the antivirus that I currently had and replace it with a different one but every time I turned on my computer I had a pop-up telling me that the old antivirus wanted to make changes on my computer. I later found out that I had three antiviruses installed. Who knows why. I decided to take it back and let them know everything that was happening since. I will say the guy whom I spoke with, Troy, did apologize and was very helpful. He assured me that everything would be taken care of...however, when I went to pick up my laptop today I was treated very rudely by the person working there. I was told by him that they could not do what I had been told would be done for me on the day I went to pick up my laptop. Needless to say I left the store disappointed once again with the awful service that I received. I cant say that I will be purchasing anything more from Best Buy.

Rav Soni

Ive never dealt with such incompetence. I came to best buy to purchase a 4k TV. I was under the impression I would be given good reliable service, I was wrong. After coming back multiple times I finally chose the TV best for me. The earliest the could deliver to me when I was in town was in three weeks. I asked repeatedly if the delivery date is set because I wont be available for awhile and my availability to be home is limited on the weekends. I was given s receipt for my purchase and a delivery form with the date and time of delivery. I felt like everything was in place so what can go wrong.. Fast forward to the day of delivery. No confirmation call or anything. I found it suspicious so I call the store. The phone service is horrible, no answers just constant transferring between departments and putting me on hold. I decide to go in person. After talking with the salesmen that helped originally with the purchase I come to find out that although I bought the TV and obtained a delivery order form, "someone" didnt actually input it into their system so there was no actual delivery order. I tell them I need the TV this weekend and that Im not available for a few weeks. They say it cannot be delivered at all this weekend and refuse to even try. Im so upset over the incompetence and lack of oversight I ask for full refund. They then tell me I can only get store credit. I wasnt having this and blew my lid until the manager authorized the actual refund. Never coming back. Id rather pay more money and go elsewhere.

A Private User

The worst customer service ever. Tony (the supervisor at the customers service) was vey rude. I love electronics stuffs. I own a company and every year I will buy a alot of electronics to gift to my employees and my relatives for Christmas gifts. I order two blu-ray DVD from the store and paid them over the phone. The store staff told me that she will email me the receipt. I never got the receipt thru my email. When I got to the store to pick up the items with my ID. Tony the supervisor was helping me. I told him I need to put the charge in my best buy reward card. He did not help me but told me that I can do it myself. That is ok by me, but when he pull my purchase history he ask me why I buy so many the same items at different stores. He said" It look fishing and I must purchase them and ship to ship them oversea." I asked him what does he mean fishing???? Im an Asian American. And he assume I dont live here. The Dvds I bought are clearance items and each store only have couples .They dont ship items therefore I have to pick up myself. He was insulted me infront of my wife, my son,and other customers. I paid for the items myself. It is not his business to question what I do with my purchases. I was so upset and called the store manager Eric to explain how his supervisor at customer service treat their customers. I would never come to that store.If you want to be treat discrinimate, rude, and un-professional. Come to best buy at Naple and see Tony at the customer service.

Manfred Frisco Homes

Elektro Markt mit grosser Auswahl und guten Angeboten. Nun Service wird hier nicht gerade angeboten. Wir Kaufen hier fuer 34 Objekte ein aber bei Reklamationen ist man dann nicht sehr hilfsbereit. Beispiel: neuen Ofen bestellt und sofort bezahlt...1 Lieferung war geraet defekt( kann vorkommen) Wartezeit 6 Stunden auf Lieferung da Fahrer Fehler gemacht. 2 Lieferung wieder 4 Stunden gewartet und leider wieder defektes Geraet geliefert. 3 Lieferung war angesetzt habe alle Termine gestrichen dann Kam ein Anruf Termin gestrichen weil kein Geraet am lager. Nun soll 3 Monate nach Bestellung Lieferung erfolgen. Personal in Abteilung versuchen ihr bestes aber leider scheitert alles am Store Manager welcher nicht sehr hilfsbereit ist.