Category: | Pet Store |
Address: | 620 FL-60, Lake Wales, FL 33853, USA |
Phone: | +1 863-605-0507 |
Site: | thehappytails.com |
Rating: | 3.6 |
Working: | 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 10AM–7PM 10AM–7PM 11AM–3PM |
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Rachel Grobtuch
Purchased puppies at this store, people were very helpful beforehand. I noticed none of the five star reviews actually say they purchased animals here, maybe they did and didnt say so. We absolutely Love our new puppies, but I will say do your research if you are not a dog expert! Our puppies came from puppy mills...in Missouri! Some people may be ok with this but Id like to think that most dog lovers are Not. The store assured me that they Never buy from puppy mills, but I have paperwork showing exactly where they came from, one of which is listed two years in a row on the Humane Societies Worst 100!! Did not know until after we got home with them and read through all of their "papers" which are not AKC registered but APRI registered which is not done by DNA or any actual pure breed testing by the registry, simply by paperwork. Ironically, some of the info on our "registry" paperwork was crossed out and handwritten?! We are still waiting for clarification on how this is possible and how we are supposed to get a legit registry out of that. Will be taking them to the vet in a couple of days so hopefully they are perfectly healthy and well continue on but will Never go to this pet store for another pet. We adore our new additions but will stick to adoption or private, Local breeders from now on. Do your research unlike we did!! If youre fine with puppy mills and non AKC "registered" puppies for the price of breeder, AKC registered dogs, then I hope you have a good experience. I am not a dog expert, but would rather put money into adoption where they care about the animals than into a pet store that is more about profit. And to comment on a post a while back by the owner (in response to another review) that their puppies are never given vaccines too early but at 7 weeks old, both of our puppies show they were given vaccines before they were even 4 weeks old. So either our shot records are also wrong, or that statement is wrong…? Update on our pups, unfortunately they did not turn out to be very healthy. We went to the vet Happy Tails "requires" you to go to and he couldnt figure out what was wrong with our pups and diagnosed and medicated them as kennel cough and colitis?! A week later they were even more sick so we tried a second vet who diagnosed them with yes, kennel cough and a Parasite that needed immediate treatment plus a week of medications, which would have been found the week before with proper testing instead of just looking at them and not conducting tests. Our poor babies have been sick and medicated since we got them (not to mention hundreds of dollars later). Also Never received confirmation from the store of Exactly where our babies came from once we mentioned them using puppy mills. I cannot believe how these babies are treated and sold, makes me very sad. Update: Our babies have recovered well and are at this point very healthy & happy. Pet store did work with us and reimburse most vet costs for our troubles. Thank you.
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Kevin Keller
BEWARE!!! STORE IS EXTREMELY UNETHICAL!!! I called the pet store last Thursday (8/3/2017) and talked to the owner there about getting a rescue dog. She stated that they had just gotten 2 rescue puppies in but they needed to get checked out by the vet on Saturday. When I asked her about the price, she stated "WE DO NOT MAKE MONEY OFF OF RESCUE DOGS, WE JUST CHARGE FOR THE SHOTS FROM THE VET." Wow! How noble I thought...I went to see the puppies that Sunday (8/6/2017) and there was one left (they claimed the other had issues at the vet) and I asked to see the paperwork for the shots. I then asked how much the shots ended up costing as that would be how much I owed according to what I was told by the owner on Thursday. The store worker then told me the puppy was $499.00!!! Are you kidding me? The owner was not in so I proceeded to tell the lady what the owner told me and of course she was like "Really? No, I dont think thats the case, let me call the owner..." The owner then proceeded to renege on her word and state that wasnt the case and the puppy was $499.00. Oh really, so is it common practice for you to sell a RESCUE dog you just got in a few days ago for FIVE HUNDRED DOLLARS?!? THIS REEKS AS BAD AS THE STORE DID AND IT ALL BOILS DOWN TO GREED AND UNETHICAL PRACTICES BY THIS STORE. DO NOT TRUST ANYTHING RELATED TO THIS STORE AS I AM A FIRSTHAND WITNESS TO THEIR FLAT OUT LYING AND UNETHICAL BEHAVIOR.
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Diana Legon
These people are dirty and treat their animals just as dirty! Make sure you check your animals paperwork before you buy it! They buy their animals from Tiffanies LLc which gets her dogs from samples creek a puppy mill! This is their 3rd location in less than a year and a half..... They must be giving people "discounts" for good reviews i can see they are just clicked stars and not leaving any feed back about the animals they have bought! Except the one from theyre Employes and friends like Mary Waters John Philips and Michelle Shain which are just three names of people who have left reviews and work there!! Added 9-9-2017- Michelle you can only do slander if its not true.. You sold me a dog that had Kennel Cough (which I have paperwork from your old vet), a double eye infection and ear infection I have all my paperwork including the paperwork that you gave me that has samples creek all over it. This is your third location you had a location before the winter haven location in Lake Wales, the Winter Haven location, and now this location and im not the only review saying how you guys dont take care of the answers and how it smells so good luck with that! And i will continue to try and warn people because if you will scam your neighbor who wont you scam!!!
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Nicole Lyons
Please be very cautious of this place. These puppies are not in good health. I have seen 2 health certificates and records of puppies that have been purchased at this Pet Store. They were all way too young to be given vaccines. One of the puppies that I had seen with records had a severe infection and was also severely anemic, thank goodness the owners were compliant and took to a vet office right away and they gave him the health that he needed and he recovered well. One of the puppies did not end that way, because the puppy was already to sick and weak. Do your research before buying a puppy. Its not that people are against pet stores, people are against places like this because its all about the money and not the care of the puppies. I actually purchased my 9yr old shelty from a pet store and she has been in great health since. I really wouldnt even give this place a one star. Please people that have purchased puppies from the store, go on and write a review. Help the rest of the people out there that were like you and didnt know. These reviews are what will help. Maybe they will start to realize there is a concern here and they will get these puppies in better condition and give them the healthy lives they deserve.