Category: | Cell Phone Store |
Address: | 226 E Eau Gallie Blvd, Indian Harbour Beach, FL 32937, USA |
Phone: | +1 321-777-4334 |
Site: | primecomms.com |
Rating: | 4.3 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–6PM |
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Kyle Hogan
Update: Its funny how all those 5 star reviews popped up right after my review from 9 months ago. If you click the names you can clearly see all these Five Star reviews are by people that have only reviewed this store or other AT&T stores. Seems quite obvious the owner, employees and the manager are adding some reviews to counteract my negative review. You would think an honest business would take the time to respond to my complaint and not fake reviews. Again, avoid this company at all costs. Avoid at all costs! The current manager Greg (who would not give his last name) does not know how to run a business. In brief, my mothers phone she purchased yesterday from another store wasnt working properly. She went by the store to see if they could figure it out. They told her the phone was broken, no sim card and wouldnt work in the near future on the AT&T network since it was a 3G phone and they were phasing it out to only 4G. Since my mother was not a signer on the account they were unable to make the 2 year contract with the "free phone" they tried to sign her up for, binding. They had my mother call my phone to get the last 4 of my social security number to lock in the deal. I asked my mother if the "free phone" required a two year contract. She said NO! They mislead my mother into thinking there was no contract. When I spoke to the sales guy, he did confirm there was a 2 year contract. I asked the sales guy to give back the phone she walked into the store with and re-instate the service. He said they couldnt re-instate or cancel the 2 year contract without my Social info. I knowingly disagreed and said I would call AT&T corporate and resolve the issue, get the old phone turned back on and remove the 2 year agreement. At this point I did not feel comfortable giving out my personal information. First the sales guy said it wasnt possible. I had to give them the Social info and that corporate couldnt make any changes once it was in their system. Then the store manager Greg, got on the phone and was very insistent that what the sales guy said was true. I pleaded to Greg to give the phone my mother walked in there with and put her on the phone so I could tell her to come to my house and we would resolve this with AT&T Corporate. He continued to make threatening appeals that she would be stuck in the contract and we wouldnt be able to activate her original phone without me giving the Social. The whole time my elderly mother was in there and very confused. I was to my boiling point and gave Greg my instructions to hand the phone to my mother she originally had and let her leave. Greg said numerous times I was making this difficult and I didnt understand, I wouldnt be able to make the changes and I had to give him my personal info. This interaction and argument went on for about 5 minutes. Lets make this long story short. When I got off the phone with Greg, I called AT&T corporate immediately. I told them to cancel the 2 year and re-instate the phone that my mother already had. 5 minutes later it was done. The phone she had was working fine. It just needed to be turned off and reset. Simple problem that turned into a nightmare for my elderly mother and then required my involvement. She came over to my house shaking saying she was scared into thinking she caused some great harm to me and/or my account that could not be undone. Moral of the story, dont go to this store.
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Dan Knight
My wife has been in everyday for over a week. Everyday she is promised that she would receive an email or a phone call from someone in the business department and for a week nothing. This is pathetic. And yet, AT&T will not give us the phone number of someone in the business department so we can call them....something wrong with this system???So who can help with a business account. So as a last resort I giving this less than satisfactory review that perhaps someone can resolve our problem with our business account that we have had for nearly 20 years.....before we cancel all our accounts and set up shop with someone else. Horendous service!!! Oh and I am giving one star only because it wont post with no stars! Dont deserve any stars
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M M
Incredible lack of responsibility. Through their store, I made changes to current service....was completely wrong. A week plus later after multiple helpdesk calls and visits to their store, still not even close....cant even get back to what i had. Their idea was for me to buy new equipment to solve the problem they caused. In the end, going through them was a major mistake on my part. Avoid this store even if the only one available. The sooner they are out of business...the better. To Kyles point...let us see how many mythological customers appear with high ratings...all of the sudden. I would prefer to give ZERO stars but that was not a choice.
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Alex Rudloff
"Authorized retailers" get paid for new contracts and generating monthly installments. I learned this after being told that it was "AT&Ts policy" not to sell customers phones without monthly installments (to protect them from "buyers remorse".. Lol what?), and then driving to the AT&T store and them saying that in fact, its AT&Ts policy to take their customers money anyway they can ;) If youre an existing AT&T customer that needs to replace a phone or modify your account, drive 5m to the actual AT&T store right over the bridge on Eau Gallie near 95. Its well staffed and generally zero wait.
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Tammy Almeida
This location blows away any other at&t store. When I have gone to other locations I have had to wait for service for quite some time and even when I received service the customer service wasnt very knowledgable. At this Indian Harbor location everyone was very knowledgable and while I was in the store the store manager came out of the back and made sure he personally introduced himself and made sure all my needs were met. This means a lot in todays work force. Love this location.
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Martin Ruzicka
This place is hit and miss, depend on who is on duty. My last experience was terrible. I needed simple number transfer from Cricket. They tried, but said they cant do it and that I have to call customer service or go to the main store. When I called them they said they cant do anything because I do not have account established. I went to different retail store at North Wickam the next day and I was well taken care of. I suggest avoid this store!!
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Taylor Lohr
Went to this location because I was mad over my extremely high bill! The manager and all the wonderful ladies there ensured me everything will be okay and they will take care of the situation. I left more than satisfied with the customer service and all the help! I will definitely be back to this location and I recommend it to all families!
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Nicole Almeida
I dont know what Kyles issue was but this store was amazing! I usually go to the corporate store but decided to give this one a shot, well I will no longer go to corporate, Greg and his team were very helpful and it was the best experience Ive had at an AT&T location. Would recommend to All!
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Jennifer Jacobs
Omg horrible customer service from Marissa. Not the first time shes rude. She baits and switches everything. Not to mention illiterate. Cant wait for this contract to be over. Weve literally paid approx $15,000. Over the past two years here . Run the other way if you read this.