Eyeglass World

Reviews 3

BE

Ben Kagan

Amazing! What else can I say. From the moment we walked into the store until we left with our glasses it was absolutely fantastic. I dont give 5+ stars very often (mostly because I work in a service industry and have been well trained in excellent service), but the employees at this Eye Glass World more than deserve it. I took my fifteen year old daughter, who was just devastated after she found out she failed her eye test required to get her driving learners permit, there to get an eye exam and her first pair of glasses. We were extremely time-crunched as we were trying to get her glasses as quickly as possible because she needed them to drive in 2 days in her Drivers Education class. I called around to see when the soonest appointment I could make and Eye Glass World had one available next day. I stressed to them the time sensitivity of our dilemma and, although they couldnt me promises glasses before a week or two, they promised they would do their dead level best to expedite the process if possible. So we booked the appointment and headed there the next day. When we first walked in, Jasmine walked right up to us and cheerfully introduced herself and asked how she could help. I told her we were there for an exam and to get glasses. I also told her that my daughter was mortified that she now needed glasses and was extremely sensitive to the subject. She immediately began to build up my daughter, told me I could go fill out the paperwork, and she would show my daughter some frames that would look "cool" and "cute" and promised her shed love them. I walked to the desk to register and was greeted by Cody. He was extremely pleasant as I reiterated to him the burden of getting the learners permit quickly, he reassured me that they would do everything they could to help us. He answered all my questions and told me it would be about 5 minutes before the exam. Right on time! I then ventured back out to check on my daughter and her and Jasmine were modeling frames, laughing, and the first thing my daughter said to me when she turned around was, "I look cute in glasses!" Jasmine had turned her mood completely around and she had frames already picked out. Awesome! We then went back to the examination room where we met Paula. She could tell my daughter was nervous when she saw the testing machines and the face holsters. She began to joke with, encourage, and calm her. She also must have commented on how big and beautiful my daughter’s eyes were at least a half a dozen times. I was very impressed with her professionalism and experience. We were lead to the doctor’s office for final testing and prescription writing. We didn’t even wait five minutes before Dr. Owen’s walked in. He began asking questions after introducing himself and we again brought up the subject of our learner’s permit deadline. He actually encouraged me that after we got our prescription, if they did not have our lenses on site, to call around and see if there was someone else who had them and how soon they could get us glasses. He was willing to give up our business that day to gain our business for life. The doctor was great with my daughter and extremely encouraging as well. He participated in her growing excitement and she was seeing previously blurred lines clearer as he was dialing in on her prescription. Once completed we were directed back out to the main lobby for checkout. Jasmine was busy with another customer, so we were directed to Devon’s desk for checkout. She made sure to go over our insurance details to see if there were any discounts for upgrades, went over additional insurance charges for loss/damaged frames or lenses, reaffirmed that the frames my daughter picked out were perfect for her and that she looked amazing in them, and two days later after we were there called me to make sure everything had worked out and that my daughter was happy with and adjusting well to the glasses! Customer service at its finest! **Please note that I am exceeding the character limit and will continue this review on another account**.....

KA

katie kagan

**Continued from a previous review that exceeding the character limit**... Customer service at its finest! Now, for the best part. Once she got our prescription, she walked back and spoke to the technician personally to see if they had our prescription in house. Remember Cody? The gentlemen who first registered us. Yup, it was him. My man was pulling double duty. Not only did they have the prescription, but he remembered our situation and told her to tell me he would cut the lenses immediately and they would be ready in 30 minutes. WOW! So, 30 minutes later when we returned, Devon gave us our glasses and my daughter tried them on for the first time. She squealed with glee as she literally saw the world differently. She started screaming out words she could read from afar and the entire crew literally rejoiced with her. It was truly an amazing moment. And in those moments, I remember Devon looking over at Jasmine and saying that reactions like this were why the do what they do. That really made an impression on me. Their reaction was genuine and heartfelt. I even offered a $20 tip to Cody, the technician and receptionist, and he declined it and said it was his pleasure. What more can you ask for? I know this might sound like a loaded review, or a scene out of a make believe movie, but I can assure you this happened explicitly and exactly as I have detailed. I have taken the time to write this out in as much detail as possible. Because of the quick excellent service we were provided, I was able to take my daughter immediately to the DMV from there and she was able to pass her permit test that day and get her permit a day before she needed it. It really meant the world to me. This was genuinely one of the best experiences I have ever had with a business. And everyone mentioned deserved the full recognition and accolades that come with their tremendous service, attitudes, and genuine concern for my family. Thank you, Jasmine, Devon, Cody, Paula, Dr. Owens, and your entire team. If there is anyone who would like to speak with me further on the details of our visit, please feel free to contact me and I would love to speak with them as well. Sincerely, Ben K

SU

Susan

This was the most expensive ($600, exam was separate) and worst experience Ive ever had trying to get new glasses and contacts. I have really bad vision, so I never expect same-day or same-week delivery of contacts or glasses. Usually its about a week. Here, it took 2 weeks the first time and 3 weeks when the lenses had to be re-cut because I couldnt see with them. The really high price included a "deal" of the 2nd set of lenses free. I have better vision with my old and much cheaper glasses. I had to repeatedly ask why I could see well with those, but not the new, very upgraded lenses. After I still couldnt see well enough to work, I was notified that the frames I chose would never be good enough for my poor vision and astigmatism. I asked why I wasnt told that and was told the person who helped me must not have known. I should have demanded a refund, but I was so tired of dealing with them and being bullied into thinking this was my fault that I just left. I wouldnt recommend them to anyone, ever. My experience is from last year, but it appears that there are still issues based on other reviews Ive found.