Category: | Electronics Store |
Address: | 116 Grand Regency Blvd, Brandon, FL 33510, USA |
Phone: | +1 813-643-1700 |
Site: | stores.bestbuy.com |
Rating: | 3.6 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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Zane Morgante
DO NOT GO TO THIS LOCATION!!!!!!! On 11/30/2013 I visited the Best Buy store #560 in Brandon, Fl. I purchased a few items over the course of the week prior to this visit, and luckily had found one of them cheaper at another retailers location, so I went in to perform a return. While performing my return I was helped by two associates, one was a young caucasian female whose name started with an "A" and the other was an extremely rude african american female who refused to identify herself. I was attempting to return a GoPro camera I purchased a few days prior for over $400 and only could locate my receipt and Visa card that I used to purchase the item. I informed them that I could not locate my drivers license and did not understand why I needed an ID and a receipt. The african american girl approached the associate helping me and simply said that if I did not have an ID she wasnt going to take the item back. I asked her if there was any way to make an exception since I had both my Visa card it was purchased with, a receipt, and a valid photo ID from my employer which a very well established financial institution. She continued to tell me that I could not return the item. I then asked for her manager and she replied in a nasty tone to "Go find him yourself." I became very irate at this point because she provided such a rude and snarky response, that I asked for her name. She told me she wasnt going to tell me her name, and began to walk behind a wall where I couldnt see her. The young woman had no name tag on, name bage, or other way of identifying she was an associate other than a plain blue shirt with no logo or embroidered name either. Another associate phoned the loss prevention associate over to the desk who stood there like he was some kind of bouncer and was clearly trying to intimidate me by standing there without saying a word. As I am a young man with a thin build and am at most 130lbs, I was suprised to immediately find myself surrounded by 5-6 very large store and loss prevention associates before a man in a black Geek Squad shirt approached me and said that he was the store manager. I asked if he was the Geek Squad manager and he replied again that he was the general manager of that location. I informed him of the situation and asked for the associates name as well, but he too refused to give it to me. I was eventually able to locate my Florida Drivers License, and upon receiving my refund the loss prevention associate told me that I was not allowed in the store anymore. I was not presenting a threat to the associates, and not once have I ever encountered a large retailer that asked for an ID in addition to a receipt to return an item. More so, as a consumer and employee that prides myself in the customer service I provide, I have never recieved customer service as terrible as what I received in this instance. The associates even went as far as to accuse me that I was a thief because I could not produce identification up to their standards even with a receipt in my hand. Not only will I never shop at this location again, but I will be sure to leave reviews for everyone to know the terrible staff located at this store, and the thuggish ways of the loss prevention associate. I genuinely felt harassed as I walked out of the establishment am embarrassed that you have employees that work under your brand with this kind of demeanor. It reflects poorly on the image of your company which I have done business with plenty of times in the past.
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A Private User
I am a certified PC technician, with a degree in electronics as well....but since my pc was under warranty I took it to this Best Buy store. The dvd rw drive would not burn multi-session dvd using the Windows Vista Live File System. It would also fail to format discs frequently and sometimes would not read things burned on an identical system. I replaced the dvd drive, and tried all software solutions available....still had the exact same problem. So when I took it there and explained the problem they said ok well fix it, then 2 weeks later they said to come pick it up, it was ready. Well I tested it there right in front of them, same exact problem... it was not fixed. So I left it with them and 2 weeks later the said ok come get it. Same thing, I tested it in front of them and yep, same exact problem. They said they had replaced the dvd drive, however I told them that had already been done by me and it would did not fix it -it was on record with Gateway so the should have known, besides that they even that info written down on my paper work before they replaced it. So still having the same problem and them having my laptop for over a month, I asked to speak to the Geek Squad manager. He came over and told me that windows vista was not supposed to be able to do what I wanted it to do... nice excuse...oh but my other windows vista system ALWAYS does it just fine. So he basically lied to me and just wanted to get rid of me, well THATS ONE THING THEY DID THAT WORKED, because Ill never take a computer to that store ever again and likely never shop there again, I decided to send the laptop directly to Gateway under the manufacturers warranty. I knew what the problem was it was either hardware(motherboard or memory) but more likely a software/hardware conflict in which no software solution was available (some programmer somewhere needs to write a new driver program) They needed to try to switch out the dvd rw drive with a different brand so it would require a different driver that would work(like my other system does), but that never occured to them apparently...they were unable to resolve it, and unable to admit they couldnt fix it. They should be called the Nerd Squad because Geeks can actually fix computers. If you do decide to take your pc there though ask for Mickey...hes the best tech there and he listened and was polite. Update: I called back and asked for a manager that was outside of the geek squad so I could complain about my experience with the manager that lied to me. Well I got a manager named Steve and when I tried to explain nicely he begame to argue with me and defend his co-worker then I asked him, what ha was a manger of and he said GeekSquad! I made it clear tto the sales lady that I wanted to speak to a manager other than geek squad, becasue that was the manager I was complaining about.... Anyway, Steve was terribly rude, insulting, and does not understand the concept of customer service. So I asked to speak to his boss, to wich he said, they are unavailable....how convenient...So I contacted the District Office in Tampa and complained about Steves terrible customer service skills to a very nice lady. I hope Best Buys service gets better, but right now it has major issues. Maybe your "best buy" will come from somewhere else.
BR
Brian Etchieson
Typically, Ive always had positive experiences at this place; not bad! I usually find what Im looking for at this location. I dont think there has ever been a time where I wasnt asked at least once by a staff member if I needed help. And even if that person couldnt help me, they immediately found someone who could. Ive purchased a lot from this location, including big ticket items, and have been completely satisfied with the level of service each time. Update: So, I was doing a little last minute Christmas shopping and what I was looking for was out of stock. I was bummed, but I was sort of expecting that. However, one of the guys at the Samsung counter was super cool and helped me immensely. Turns out he could get what I was looking for shipped directly to my house by the 21st. For free. Awesome. Now a snag; I had left my Best Buy card at the house. Cant catch a break. But, he told me that they could use my phone number and ID to make the purchase without the card being present. Amazing, what luck! Now another snag; My Best Buy card, for some reason, linked itself to my wifes parents house. I did not know this at the time. Dear God, see me through this. The lady that was helping me out tried all sorts of register wizardry to try to solve the problem, to no avail. Looks like Id have to go home and grab the card. I thought to check the account online as I was walking out. Hey! Look at that! That is not my address. Changed it and went back in. After only a few minutes of waiting, she popped back over and I explained what happened. We tried again, same thing. Then she suggested that I try the old address for the parents house because it may take up to 24 hours to reflect the changes. BOOM! Done. Free shipping to my actual address, the exact item I was looking for, and before Christmas day. I really cannot say enough nice things about this this place or the employees that work here. I do not recall the name of the gentleman who I spoke with, but he was a great help! The lady that was so very patient with me and helped to solve the issue without even the slightest sign of irritation was Hunter at the AT&T counter. You guys rock! Youve helped to make a member of my family extremely happy this holiday season. If you happen to read this, know that I am extremely grateful! Seriously, you dont usually see this level of care and service from big brand-name stores like this. If any seniors at this location or regional managers happen to reading this, just know that the Brandon store on Grand Regency is doing it right! Ive always had good experiences, but this one tops them all. Keep up the amazing work and customer service. Your excellence really does make all the difference.