Verizon

Reviews 14

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Turd Butt

Great location and impressive store. The staff here is very personable, and I like the associate who assisted me--he is awesome (Thomas). My 3-star rating is because overall (Thomas excepted) the staff was not as knowledgeable as I needed. I had to visit the store 3 times to have my phone activated. I have an old 4S, which was mis-identified as a 3G that does not take a SIM. So, I left the store without a SIM. I then went online by entering my model number into Google, I was able to identify that I have an iPhone 4S. I called immediately to apprise Verizon store staff, and asked if I needed to come back for a SIM card, but the associate I spoke with told me "NO. The 4S doesnt take a SIM card." Thomas was out that day. Unable to activate service and having wasted my whole day, I called Verizons Customer Service (VCS) . VCS told me that my iPhone needs a SIM and thats why my phone would not activate. Not happy having to go back to the F Street store again. If you go there, ask for Thomas.

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Ted newindc

I went to this store to get a wireless modem for my laptop. I was told by the representative that its a month-2-month contract with no obligation. I asked several times and he smiled and told me not to worry. I was asked to pay 50$ for the wireless modem and sign the contract papers. It was my mistake not to read the contract line-by-line and trusting this person blindly. Since i was not using my wirelss modem last 6months, i decided to cancel it. when i called the verizon wireless, i found out that i had to pay 220$ extra for the contract. I tried to explain the customer service person, she said she will check with the store. Anyway, nothing happend, i paid extra 220$. Beware of this verizon and especially this store.

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A Private User

I visited this store on October 20th, 2011, around 11:30 AM. My phone recently broke, for the second time in several months, and I dreaded bringing it into the store given my past interactions with Verizon customer service. In actuality, it was a very pleasant experience. The staff was very friendly and efficient, without being sales-y or pushy. The woman, Emma, managing the sign-in stations was fantastic. Very warm and helpful. And the young woman behind the desk who helped me was also great. Unfortunately, friendliness and efficiency is a rarity in DC customer service, but the Verizon Store on F Street totally surpassed my expectations today. I hope the manager realize how lucky she/he is to have such a great staff.

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A Private User

I have had Verizon for many years and been to stores all over the contry and I have to say this one is the WORST I have seen. I have visited this location many times over the past 2 years and it is the same every time I go in. Hateful reps who know nothing about their services or products. They over-charge and over-sell everyone I know who has ever gone in. I have walked in several times with the intent to buy or upgrade and walked out upset without buying anything. Take the time to go to the store on 18th and Lst NW. The service is much better.

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conor owens

Very helpful staff. Had to wait about 20 minutes (I was the jerk coming in at 6:40 when they closed at 7) but my wait time was continually acknowledged while I browsed the gadgets. Salesman was gracious and helpful, but most of all, he knew what he was selling. (I am embarrassed to admit I cant remember his name: mike or matt, tall black man with glasses and a silver wedding band). Got me exactly what I wanted, was VERY upfront about pricing, and extremely patient with getting me set up even though I kept the store open for about 20 minutes.

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Cliff Scher

Lied to by salespeople. I was told that because Im due for an upgrade the phone fee is $20 off per month. Told this by multiple salespeople Friday evening and Saturday evening. When I went to check out, they tried to rush the process and claimed that they had no idea what I was talking about when I repeated their words back to them. Theres a difference between being a salesperson and lying to people. Just wasted my time driving here on a Saturday for no reason.

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Kofta Kit

The staff here is very uninterested in helping. I had to return to the store multiple times for a problem they claimed couldnt be fixed even after calling Verizon to confirm that the fix was in the store. After asking for employee ID numbers to report to the corporate office they were suddenly able to resolve my issue. The entire experience was very off-putting. The manager is extremely irritable and unhelpful. I hope to never need their services in the future.

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hannah murphy

Most of us head to phone stores looking for fast, friendly, and efficient service. This DC Verizon store struggles to do that. Took a long time to solve minor problems, most of staff was apathetic throughout our interactions/noticeably apatethic during other customers interactions, and we were given the wrong iPhone model. However, Thomas and Steve (who we did not work with, but noticed) seemed very helpful and kind with the other customers!

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k slack

went today and had to wait and wait and wait due to technical difficulties getting a legacy phone plan put on my new phone. my connector was broken, so there was going to be a problem switching my contacts until IRIS showed up. She got it done in 5 minutes and had several helpful suggestions to switch over my other information without using a chord. If you want to get things done, talk to her. Thanks IRIS, these stars are for you.

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Michael-Ann Henry

Terrible service. Covered my bill with confusing credits and charges so it wasnt clear how much Ive actually paid and what my refunds were. One of the managers tried to sell me a $100 phone case that I didnt even want! They are scheming and sneaky and not clear about all of the random extra fees and charges. I think there are 2 good employees there but the managers are surely the weak links.

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A Private User

I visited at 1130 am on Friday, June 24. Before I could complete "signing in" on the customer service computer, Marcus came to help me. He rapidly identified my needs, found a replacement phone that suited me, and rapidly processed my order. I was there less than 20 minutes - and departed with my activated new phone. I was not hussled nor hasseled. Thank you Marcus

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Claudia Wathen

I was on vacation and my phone wasnt taking a charge. I was afraid it wasnt able to be fixed and Id have to buy a new phone, so far from home. A young man named Young helped me, fixed the phone and sent me on my way. He was so polite, helpful and understanding, right before closing time at that! I love D.C and I love Verizon! Thanks, Claudia

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A Private User

THIS IS NOT A VERIZON WIRELESS STORE. This address and phone number is for a legal department office. We are unable to provide customer assistance at this location. Please visit the nearby stores at 1744 L Street or 1314 F Street.

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Tom Gierhan

Great service on the fly when my phone crashed while in DC. Friendly, helpful staff! Thanks Lydia for reminding me to put my hat on before going out in the cold! :)

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