Bicycle Pro Shop

Reviews 5

A

A Private User

I should have known there would be problems with this place the minute I rode out the door on my new Cannondale and not two minutes later, my handle bars fell off the bike. They were closing and luckily I caught their eye and they unlocked the door to fix it. This happened after they kept me waiting an extra couple of weeks for them to find time to actually build my bike. [I should preface the rest of this with my bike usage - I commute about 20 miles a day through the city and on Rock Creek Park bike trail. Id say Im your average rider, not too fast, not too slow and not overly hard on the bike.] When interacting with me, some of the staff were nice and some were condecending. Only a couple of weeks after my purchase, I started experiencing problems with my gears and the derailler. When I brought it back in to have them take a look at it, one of the guys asked me if I knew how to change gears on a bike (Id been riding bikes longer than hed been alive). The problems only continued and during the first year I ended up in there about every few weeks with yet another problem such as pedals falling off, seating slipping its threads, more gear issues - ridiculous and unacceptable. However, in their defense, they did honestly try and fix the bike each time and dedicated a good number of hours trying to put the pieces back together into a functional bike. I did have to pay for new parts, not labor (new pedals were free, thanks). I tried to return the bike because of all the problems and they wouldnt accept it. I realize that lemmons happen but it seems to me that the appropriate response for the business who sold the lemmon is to either take it back or provide some type of compensation. However, they did neither. My last contact was with the manager who agreed that the bike was flawed and who said hed get back to me, but of course, he didnt. I wholeheartedly recommend that you never even browse in this place. The folks next door at Revolution Cycle are friendly and welcoming and run a business that provides actual customer service, rather than the Pro Shop that seems more like a scam. Be sure to shop elsewhere. I know I will.

---

A

A Private User

Tall kid that eversnow is referring to is named Taylor. Not sure if its legit for me to just blurt out his name but anybody that walks in there should be sure to avoid him. Ive been to the shop a bunch of times (Ive bought two bikes there in the last 7 months), and it took him that long to recognize who I was, and recognize that I wasnt completely inept when it came to bikes. I will not deal with anybody in that store except for the store manager, Tony. He is big into mountain biking, but actually helped me pick out a road bike, and when I was hit by a car and the bike was totaled, he sat down with me all over again and gave me a great discount on a new, upgraded model of the bike I had. Great guy, remembers my name every time I call, and even gave my girlfriend a discounted price when I went in with her to get her a new bike. As far as their selection, its hard to beat given how big the store is. The carry a lot of Cannondale, Scott, Giant, Colnago, Santa Cruz, etc. They also have a ton of wheels if youre looking to upgrade your wheelset. If you do your own repairs, they have a decent selection of tools ot choose from as well. Be warned: like I said, Ive been to the shop a bunch of times now, to the point where a lot of the guys know me by name, or at least recognize me. Ive performed maintenance on my own bike for a number of years, and it took a LONG TIME before these guys stopped treating me like an idiot. I understand that a lot of people probably come in and have no idea what they are talking about, but I have a lot of experiencing fixing bikes and it was just a little frustrating being treated like a stupid kid (again, like eversnow says below). Anyway, I think this is just a function of bike shops in DC in general, but once these guys warm up to you, theyre a good group. Would recommend.

---

A

A Private User

I live in NW DC and have gone to Hudson Trail on Wisconsin in the past. After long waits and mediocre service, I decided to go over the river. A friend recommended the Bicycle Pro Shop location in VA , which turned out great. The thing you get from a friends recommendation is not only where to go but de facto, where NOT to go. My friend has gone to many of the VA shops and decided BPS was the best. I have not used the M St. location because I did not want to deal with Georgetown parking. So, no knock on them. If that is more convenient, you might just call both and ask which shop has the shorter wait time. The VA location is fast and convenient. 395 to Quaker to intersection at Duke; turn left and it is immediately on right. The unadorned location means cheaper rent and cheaper prices for you. Eric is the manager and is very good. They were able to do same day so I was able to run around the area, do some errands, pick up the bike asap and avoid a second run across the river. When I first saw my repaired bike, I thought they had just added all sorts of new stuff without really asking. Turns out they did the essential repairs and tune-up, but cleaned everything so well that the bike looked new. That is when I realized my ex-repair shop was not putting much into their work. Happy camper here! Cost was totally reasonable and they have a big enough store to have a good selection of all the other stuff you need. Good luck.

---

A

A Private User

I would give zero star if I could. They do have lots of fancy bikes though. Cannondale,Specialized, Giant...There were probably 100 bikes in a 200-300 sqft shop. I didnt intend to buy anything there but as a 10 years rider I would just stop a take a look. I have to say that the crews there are very experienced to spot wealthy people by their looks. I tried to talk to a guy about a bike and the owner sent him for something else. And another salesman was trying to talk a 60 year old lady(who was starting to ride probably because of knees problem in running) into buying a Cannondale Super six with digital dura ace components the whole time --Oh my god, really? Shame on you so called cycling specialists. And I asked why the Cannondale CAAD10 has ugly weld instead of the smooth work on CAAD9, and the guy told me "its just their design, you know... blabla, you know..." If you know a thing about bike you would probably say that recently Cannondale shut down their factory in US and the frames are made in Taiwan for lower cost. LAST BUT NOT LEAST THERE TWO SHOPS SIDE BY SIDE, this one is called Pro-bike (mainly cannondales) , the other one is much better, called Revolution (mainly TREK). dont get them wrong.

---

BA

Balaji Natarajan

This is a Great Shop for beginners and Bike enthusiasts alike. I love coming back here to their Georgetown shop from NoVa for every purchase as the folks here provide knowledgeable suggestions and take you through a great bike buying and owning experience. Garett & Andre helped me through my first road bike purchase working with Cannondale Sales rep. Garett did an amazing & detailed bike fit carefully suggesting options & accessories without spending a fortune that showed significant improvement in my biking experience over the past couple of months. I have shopped almost in all bike shops around DC and NoVa and this is by far the best bike shop in my opinion. The bike accessories come with like it or return it option so you have a peace of mind. Also, small adjustments make huge difference so definitely try them out and you wont regret it! They also offer great discounts if you are a WABA or one of the local run, bike or tri club member

---

---