Golf Galaxy

Category:	Sporting Goods Store
Address:	1295 Churchmans Rd, Newark, DE 19713, USA
Phone:	+1 302-338-9005
Site:	stores.golfgalaxy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 16

Reviews 7

Jack Reardon

Came in to return my driver i had purchased with more than generous amount of loft to it. This driver did fit my needs at first, but after some consideration I decided to return the item, due to not being comfortable keeping it long term just to "get used to it". I came in early in the morning to return the club and speak with someone about the proper fitting to my needs. The first customer service associate I came across to find out what I could do with the club happened to be the first and last person I have kept in mind, regarding my future business with the company. He referred me to speak with the front desk after giving me a odd look about returning a club after hitting it outside of the store. I then proceeded to acknowledge that it was in fact a pre-owned club. I took the club to the front desk where the gentleman, shannon, helped me out in any way possible. He handled his job way more professionally than the two older and arrogant individuals who somehow are the main faces of the store. The other individual happened to be the manager. After i dropped the club off i went to the back to try out another driver to swap out for, at this time shannon was trying to figure out what he could do since I paid in cash. I went and picked out a driver to try out and no-one was around to help me with the simulator. The first associate that I initially dealt with yelled at me in a derogatory manner to not touch the computer. I asked him if he could speak with me with more respect, and assist me if i am unable to do so. There also was no signage to alert the customer that we are unable to help ourselves, which he happened to acknowledge after i alerted him of his unprofessional attitude. Soon after he then could not get the machine to work for about three to four minutes, explaining to me that its people that touch the machine that mess it up for him, which came across as a cop out for his attitude earlier. He then hawked me and provided to further advice or questions to my needs. I had then felt uncomfortable and went to the front to just get my money and leave. Shannon said I could only get store credit. This was somewhat understandable coming from someone who treated me equally. The manager came to answer my displeasure and I told him about not being told about the store credit policy when i purchased the club. I told him i knew only about the 7 days to return, and the 30% off the demo clubs after renting for 20$ or so. He told me he had to option for me and the receipt should have showed me that. However, that is something you receive after purchase. I told him about my issue with the first associate and he couldnt really believe it. I told him I was not coming in there to pick a fight and he said "yes you did" i then said you two are very quick with your responses. He said are going to leave here angry, I said I was very ill tempered and yes. He then gave me my money and I thanked Shannon for his help. Disgusting style of professionalism, especially coming from older men. I am 23 years old, a Delaware student, and new to the golf game, furthermore opening my eyes to the level of arrogance and elitism held by the "mentors" we youngster believe we can rely on. So long, Golf Galaxy, Hello Golfsmith

Justin Gimbutas

I went to check my new set of irons loft/lie because I got them online and wanted to make sure they were to spec in order to help determine if they were counterfeit clubs or not. The moment the associate opened the box he went on about how I had graphite shafts and was snobby and made me feel like crap and judged me because I didnt have steel shafts. I explained I just wanted them checked because Im worried they are fake and he was incredibly biased and snobby and said "Oh there is NO way, they are PERFECT, they are MIZUNO, they are SPOT ON". I said Im sure hes probably right but if they arent then they might be fake, correct? He stated again how they are perfect and doesnt even need to check because they are mizuno, completely disregarding what I said about how Im worried they are fake. He was rude, everyone was rude, they made me feel like crap and when I picked my clubs up they said they were in fact all perfect. I expected to pay something for checking them but they charged me for a full adjustment when they never adjusted a single one because they measured out just fine! I told the manager I was not paying $40 to measure the loft of my clubs. He took 50% and was rude saying how it still takes time to measure. I stated that if they had to bend every single one then thats the price I would pay therefore I wasnt paying that price for half of the work. Unbelievable, I will never go to this dump again. What a pile of poop this place is.

aimee Roche

This place is an absolute JOKE!!! Stood there for a good amount of time testing out drivers and not a one of them came over to say hi or anything. Guess because I was not in golf cloths they didnt give a rats ass. Also asked one of them if they negotiate on used clubs and he gave me a ridiculous loom and said no. Pitiful!!! Guess what!!! You lost a customer!! And Edwin watts negotiates on used clubs and actually like their jobs!!! Avoid at all cost!!

Kevin Scott

Contrary to some of these other reviews I received exceptional service while shopping for a new driver. I am relatively new to the game and brought my old driver in which the team at Golf Galaxy had me compare with several drivers I had in mind. Fitted, new grip and fair trade in on old driver. I will be continuing my future golf shopping here. Thanks for your help Golf Galaxy.

Roger Moran

from the moment I walked in the store i was disappointed. Very poor customer service. I felt like I was bothering them. At first I thought the rep was having a bad day, but when i went back to pick up my clubs the next day, i was treated the same why by another associate. I will not be going back ever again!

cyriac george

Went in to buy all new irons and woods. My fitting experience was amazing. Robert Passarelli spent almost two hours with me test driving multiple brands, lofts, and lies until I found the set right for me and my swing. Highly recommend GG in Delaware. My fitting experience could not have gone better.

Josh Mermelstein

Terrible customer service. Tried getting help, walked around for 20 minutes. Store was empty and employees were just standing around. Felt I was avoided as i tried approaching for help.