Alfano Nissan

Reviews 6

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Becky C

My family has done business with the Wilson dealership for years. However, when Alfano Nissan took over, the customer service experience was a nightmare. I agree with Kawa C. They are great until you get to the paperwork. Then they try to sneak in hidden fees, and the attitude of trying to "push" the car onto the customer is quite apparent. I wasted 6 hours of my time, beginning with a verbal quote on a car for $16,000 and by the time fees, additional "services" and even a $300 "key fee" was added, my base price (NOT including taxes and reg) was almost $20,000! The manager was rude, unprofessional and arrogant. Alfano is an underhanded, sneaky dealership. They even submitted my credit to three different financing companies and, even though I never purchased a vehicle through them, I was denied financing because Alfano submitted a request for a 76 month loan for me - which I never agreed to. I have an excellent credit score and to get a letter of denial based upon Alfanos ridiculous request of such a long term loan only confirms my belief that this dealership is shady. I am happy to report that I chose to do my business with Brass City Hyundai and received a friendly, professional staff who gave me a great deal on a new car. After being completely exhausted and frustrated with my car shopping experience at Alfano, Brass City restored my faith in the automobile industry. Buyer Beware with Alfano! They will promise you the world until you get to the paperwork. If you purchase a vehicle from them, please read every line carefully and question everything, because they will include charges that you are not aware of or did not agree to. I am not the only one who has had a horrible experience, and lucky for me I never signed on the dotted line with them.

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Amy G.

Boy, were they aggressive. When I called to set up an appointment to test drive a used Honda Civic hybrid, I told Gil, “If you pressure me, I will leave.” I probably should have followed through on this promise. The test drive was nice – I had requested that the car not be made spiffy, which meant that I got to play around with a few controls while we got gas – and I would say that I got an extended drive. Because Gil is a Nissan dealer, he wasn’t able to answer all my questions about the Civic, but that makes sense because he isn’t a Honda dealer. After my test drive, I was pressured extensively and uncomfortably by Gil and his boss Kyle, who was so new to the job at the time that he didn’t yet have business cards. I was asked personal questions such as why I didn’t want to buy a car above a certain price, and my keys were held hostage. I was allowed to leave only after spending over two hours there, thereby eliminating any chance I had at test driving any other cars that day because I had to drive about two hours away and be there by a certain time. And of course, when I asked if other people have inquired about the car, I was told it wouldn’t last on the lot through the weekend – and it’s still on the lot three weeks later. So, if you’re looking for a no-pressure-buying situation, I recommend you look elsewhere. But if that doesn’t bother you, I think they’re decent salespeople otherwise.

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Sarah Gosse

I worked with Dan Lovallo and John Alfano on getting my 2015 Nissan Rogue. My dad had reached out first on my behalf and got an awesome deal. My car had a high point inspection and although I wish I had taken the test drive on the highway, that wasnt the dealers fault. I put the deposit on it and didnt feel pressured to buy it for the week I was deciding. Some people may want the follow-up but I liked being in charge of moving the process along further. In the end, they sprang the extended warranty decision on me but through thinking about it, kept offering me lower prices for it. Although I didnt get it, I liked the option. I just wish the option was told to me when I decided to buy the car and not before signing papers. I had to ask for a spare key to be mailed to me since it wasnt given with the car, but they shipped the weather mats I ordered to my home so I didnt have to drive out to the dealership again. They also are taking care of registering my car. Overall, a good first car buying experience and didnt feel like I was getting played. Other dealerships I had contacted couldnt match what I was getting from Alfanos.

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A Private User

There are 2 things I consider when Leasing or Purchasing a car..and those are Sales & Service. The sales part was very easy..this was the 3rd Maxima I leased from Wilson and I was responsible for a friend leasing a vehicle also. The service part is more difficult and I have to say that David John at Wilson absolutely does everything possible to keep me satisified. Since I am only in Ct on weekends I am always concerned if i can get an appointment but I have never been disappointed. Work is done promptly and efficiently and he is never to busy to spend time explaining any problems with my car and the various solutions available. Never a hard sell and I appreciate that. If I or my wife needs a loaner..no problem. When I needed a 2nd car for a week...no problem. He made sure a rental was available at a reasonable rate. I have recommended Wilson to friends because of the Service Dept and will continue to do so. Wilson Nissan is a better dealership and better serves its customers as a result of having David John running the Service Dept.

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Josh M

Dustin Wheeler was my salesman and at first he was kind, courteous and professional. We agreed to a few things on a used vehicle. The dealer had items i requested to be fixed fixed. Great! Well three weeks later and no update I had to be the one to contact them to find out the status on my vehicle. I was approached with rudness stating that they were doing me a favor by having these items fixed and i should not be complaining it took so long. Strike 1. Strike 2 came when i noticed they added a $250 vin etching fee into the contract without my knowledge, hiding it deep in the contract. I contacted them and was told I would have to fill out paperwork and that I would receive the money when I took delivery of the vehicle. Well here I am 4 weeks after I took delivery and still no check , and about 10 emails from Dustin with an attitude suited for the school yard not someone who is suppose to be a professional. Strike 3 is the best part yet...They charged me for the vin etching that wasnt even done! Stay away

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Sam Leary

While Joe in service was helpful with the process of trying to get nissan to cover a known problem (Nissan has been sued over their horrible CVT transmissions) with my Pathfinder that was 2000 miles out of warantee I cant positivily review Alfano or the service department. Nissan refused to help me in anyway with the repair, Im ok with that, i was slightly over warrantee, but they MADE me take it to their dealership to have a second opinion. Alfano found that it was what my shop had already found to be the problem. When Nissan told me they still would not help, I went to pick up the car and get it repaired at my own shop. (Alfano would not repair, only replace). They told me i could not take my car without paying over $110 for having the second opinion from them. Again Nissan told me to bring it there and neither Nissan nor the dealership said anything about this charge.

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