Zee Automotive Service

Reviews 3

M

M DeAngelis

I used to dread the process of looking for a new or used car, but not since we happened across KIA of Milford. And I say happened because my wife and I were looking for a "gently used" car a few years back, and walked into this dealership as we took our obligatory drive which had us visit many of the varied dealers in Milford. When we stopped at the KIA dealership the experience was pleasantly different from most others we had just visited, there was no pressure by anyone to get us to buy a car there - and we liked the experience. This "no pressure" approach is what we have come to enjoy and expect. The lack of high pressure salesmanship in cars is not gone from all dealerships in the Milford area as I could pick a few others close by which still use the hard sell approach and maybe there are people out there who want to be pushed around and sold cars they cant afford, but this dealership seems to know they have cars priced fairly, and there has never been a need to try and oversell us or switch our wishes from the car we were looking for to a different model or year, just so the sales person could extract a more lucrative commission dollars out of the buyer. This dealership seems to be positioned for the repeat buyer in everything they say and do. So as a result I am happy to say we are repeat buyers of "gently used" cars from KIA of Milford, we just purchased our third vehicle from them this week, and I feel very good about the entire experience. In this time of research which can be done by the buyer, if you do a little homework ( and even if you dont ) then you can be assured that you will be treated with respect here at the Sales Department. I have never bought a brand new car here, ( and frankly I see no reason to purchase a brand new car again anywhere ever because we dont need one ) but I would expect the treatment to be the same from the sales people. If you are wondering why we dont buy new cars any more - my answer is easy, new cars are not good investments and that should not come as a surprise to any informed consumer. So let the folks who need a new car buy or lease one from KIA, and then when they return it in a year or two - you can count on a large segment of informed consumers who are happy to pick up a great value car that is in great shape and in almost new condition. Do your homework, and buy a 1 or 2 year old car which has been "Pre-Certified" meaning it qualifies for coverage under the remaining original warranty. I really do think you will have a good experience in Sales that should carry over to their Service Department. I can recommend this dealership to friends and family. When you stop by ask for Kevin but if he is not there youll be in good hands with any of the other sales folks at KIA of Milford. Cheers !

ER

Eric Thorgalsen

The salesman I first dealt with was a complete liar. He informed me the wheels and tires on the car I was looking at were worth $6000 alone, amongst other things. No, they are worth $1800 brand new with top of the line tires, not beat up like the ones on the car. However, the salesman was too busy playing on his phone to care what I had to say. I bought the car a few days later from the GM with a 60 day warranty, but they made me sign the paper work with the date I first looked at the car, cutting down on the 60 day warranty. I picked up the car and found several problems with it after having it a few days. The main ones that come to mind are the navigation system did not work at all (even though the window sticker advertised it with navigation), the headlights were broken, there was a rough idle, the transmission was difficult to shift, the rear suspension was uneven, and there was a brake grinding noise. After playing one-sided phone tag, sending emails, and leaving voicemails with this dealership for a month and a half I finally got ahold of someone and they said I could bring it in. Ironically their finance agent was free to call me whenever he needed a payment, but everyone else at the dealership was ignoring me, knowing that once they hit the 60 day mark they wouldn’t be liable to fix it. I dropped the car off and they had it for almost a month without giving me a loaner car. It took them that long to tell me they weren’t going to fix any of the issues, even though they told me to bring it in. After playing enough of their games I went and picked up the car only to find that they broke the shift knob, broke the headlight washer system, the check engine light was now on, and there was weird noises coming from the engine and rear end. Oh, but they still want my money! They rave that they have the best customer service in Connecticut but they disappear when it comes time to honor their warranty. How this car passed their inspection is beyond me. They want you to bend over backwards for them but won’t lift a finger for you. If that’s how you like doing business, Kia of Milford is the place to shop. Now I’m stuck with a car that is not even enjoyable to drive because of all its issues, issues I have to pay to get fixed myself.

CR

Crystal Jaumann

I initially had reservations going into a Kia dealership simply due to the fact that I had never liked Kia or Hyundai but was willing to give it a shot. I spoke to a very nice salesperson named Jay. When I gave him my price range he showed me a 2004 Hyundai Entourage. I loved it!! My husband came down and test drove the car and also loved the car. That night we put a significant deposit down on the car, signed a commit to the car and were very excited to be able to bring it home in a few days. A day later, we were told that they are unable to sell us the car because it had safety issues and it would cost the almost 2k to fix it and they were unwilling to do so. Instead, they showed us a Dodge Caravan which I also loved and we were told that it was only 2k over what we were willing to spend. My husband increased our offer by 1.5k (very reasonable) and we were told that the owner of the dealership Jeff Zee was unwilling to sell us the Dodge. I was infuriated by the whole process. First of all, how can you show a car to a potential buyer AND commit to selling them the car WITH a deposit down on the car prior to running it through the normal checks for safety. Second of all, I was thoroughly upset to hear that the owner wasnt even willing to negotiate with us. And finally now REALLY upset that we still have not received our deposit back from the dealership now 15 days later. I will NEVER shop at any of Jeff Zees dealership...