Dan Perkins Subaru

Reviews 4

MI

Mitsu Hadeishi

I ended up at Dan Perkins Subaru after many problematic attempts to buy my car at other dealers near New York City, where I live --- one dealer lied about having the car I wanted, another dealer, Milea Subaru in the Bronx, was very helpful, told the truth about the car, and gave me a decent price (a few hundred under MSRP --- not the best deal, but fair)... but their finance manager couldnt get the job done when it came to getting me financed (Im a good credit risk, but I have an unusual credit profile because Im starting a business right now.) Finally I found the car I thought I wanted way out in Milford, CT, at Dan Perkins Subaru... talked to a very personable salesman, Bob Oshrin. He was straight with me --- they had the car, they were selling them at sticker because the car is hard to find (which is true ---- they are two hours away and were the only dealer who had what I thought I was looking for). Whats more, their finance manager, Nick, managed to get me a finance deal that Milea wasnt able to do. So I arrange to go out there to pick up the car. Everything goes fine... until I actually start driving the car and realize I had made a mistake --- the car didnt have some features I thought were must-haves. Totally my fault ---- I should have done the research. But it was no problem, these guys fixed everything and switched me into a car that had the features I wanted (cruise control, etc.) It was a lot of extra work for them, but they did it, and they really didnt have to do it. The price wasnt the greatest, I paid sticker, but given the fact that they were able to get me financed and they had the car, and theyd been straight with me about pretty much everything, I was okay with it. They also offer a lifetime powertrain warranty for free --- you have to make sure you take the car in for ALL required maintenance, however. In general, I like these guys, Id do business with them again --- if I was in the market for a hard to find car and not wanting to drive a hard bargain (they admit right on their website that they dont always offer the best prices... they offer other things, instead). They do tell the truth, theyre up front with you, which is helpful.

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CO

Cody Remy

Came here on two occasions, once several months ago for a potential car purchase and once today for service to my vehicle. During car purchase salesman was friendly but I was forced to seek out assistance. I found pricing to be inflexible and not competitive with similar nearby vehicles. On the up side the dealer had a strong inventory of used Subarus. I ended up purchasing from another dealer for pricing reasons solely. My service visit was pretty awful. I made an appointment for a simple 4 wheel alignment. The price with coupon was competitive for the area. The staff was friendly with me but I overheard another employee being snide with another customer who had to leave because of the unreasonable wait time which I found unprofessional. Although my service advisor was friendly enough, I found it unreasonable I had to wait 2 hours with an appointment for a simple service. The service department is also poorly designed and redundant and after you get a receipt from your service advisor you then have to go to wait in line at a cashier 15 feet away. It is very cramped and you sit upstairs in the showroom area. The waiting area has the basic amenities but is unique in the fact it has a cage full of finches. UPDATE: I almost never do review edits or updates but I was very impressed with the dealerships customer service. After posting my review I received a call directly from a manager who was extremely apologetic. Without asking for anything or saying a word, the cost of my service was refunded and I was advised of future improvements to the service department. Additionally the dealership gave me a free detailing to compensate for my previously bad experience. Simply contacting me and giving me more than a canned response was enough for them to go above and beyond. I am a firm believer in the theory that a customer will always remember the time you make a mistake and how you fixed it, more than if nothing happened at all. They handled it more than generously and professionally and I will definitely give them another shot based upon the customer service response.

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JO

Johnathan LeVino

Service department is nothing short of terrible from start to finish. About 2 months after I bought my car I brought it in for the first oil change. I made an appointment online which went smoothly. After that it was all downhill. When I arrived, there is no covered parking, in fact, there are only two parking spots for service which of course were filled, but there are about a dozen spaces around the service area that have signs telling you that you cannot park there. I had to park in the sales area and practically draw a map for the girl at the counter so they could find it. The service reps were rude and disrespectful and the system is old and completely outdated. They give you one of those buzzers they use at cheap restaurant chains and tell you to go upstairs to the showroom to wait. After waiting for an hour, I got up to walk around and saw my car still sitting exactly where I parked it. I went downstairs to find that they hadnt even looked at it. She told me they had a long wait for oil changes today. Apparently an appointment means nothing here. Finally after almost two hours they called me over the lid speaker and told me that my buzzer must not be working because my car had been ready for more than 30 minutes which according to the time stamp from the mechanic is a lie. It had been finished for less than 5 minutes when I got down there. After this horrific experience I must have had some sort of amnesia because when I had a warranty issue last week (about 8 months after I took possession of the car) I made another appointment. I arrived to once again search for a parking spot which was again around the corner. The service receptionist was again rude and handed me the buzzer and told me the wait would be an hour before they even look at it. I have no idea why I bothered to make an appointment. What a joke. Subaru should shut these people down. It is really, really bad for Subaru to allow a dealer to operate like this. Stay away. Stay far away.

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DW

Dwight Godwin

I am reviewing the service portion of this dealership. Recently having had several bad experiences at the dealer I bought the car from, I decided to try Dan Perkins for service of my 2013 Forester. I made the appointment on-line about a week ago. I asked them to call me before I brought it in for service so I could discuss what I needed and make sure I could get the Break Line recall work done while I was getting the oil changed - Strike 1, no one called. I need the oil changed so I went in for my appointment today (12/8/14). The appointment was at 3:00, I arrived 20 minutes early knowing they would need to put me in their system. They were super disorganized and I was watching the mechanics walk in and out and they did not exactly looking like an intelligent group. I struck my head in the shop area. Strike 2, the place was FILTHY and very disorganized. I started having serious doubts. While the young lady was entering my information a guy stuck his head through a glass window in to the service reception area (which was also a pig sty) and screamed, "All these "waiters" Oil changes are going to be an hour and a half to two hour wait!". I looked at the young lady and said, "I have an appointment and I made it to wait for the car." Her response was nice but not at all helpful. She said, "Im sorry, it is going to be a long wait." Big news there. I asked if appointments counted for anything and she said several mechanics had called in sick. So you couldnt have called me to reschedule so I didnt drive 30 minutes there and waste my time? I just walked out. STRIKE 3, your out....... I will never bring my car there for a service. I would suggest that you consider the environment where you have your car serviced should reflect the type of maintenance you want done on your car. Your Loss Dan Perkins Subaru.

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