Zales - The Diamond Store

Category:	Jewelry Store
Address:	14587 Delaware St #6, Westminster, CO 80023, USA
Phone:	+1 303-920-9679
Site:	zales.com
Rating:	2.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 6

Reviews 7

David Reed

My fiancee and I purchased our wedding bands at this store the week of Thanksgiving, 2016. The young lady who helped us and completed the purchase was a delight to work with but, the crew that was present the day we picked up our rings, an entire month later were just awful in customer service. Our rings were scheduled to be done 2-3 weeks from the date of purchase. After a solid month had passed, and my fiancee and I approaching our departure date for flying away for our wedding, I called to check where the heck our rings were. First, an older lady answered and after describing who I was and the reason for the call she took my name and number and promised to call back within minutes to let me know the status. Well, she was anything but pleasant to speak with and even my fiancee overheard her through my phone and called her a grouch. So after an hour and a half passed us by we decided to just drive up to the store in Orchard Town Mall. Finally after waiting for someone to address us and taking our information, my wedding band was there, for TWO WEEKS. She then proceeded to see where my fiancees band was, mind you, we are scheduled to fly out shortly after. Come to find out, her band was there for more than a WHOLE WEEK. They had our bands for sometime and never notified us!!! I asked the lady why no one notified us and her response was classic. She responded with " Its December and a Holiday season, we dont call anyone during this month". WTF!!!! We are flying out and was under the impression 2-3 weeks, not more than a month. So, naturally I posed the obvious question and stated someone took my name and number earlier that morning and said they would return my call with an update, was she not going to call? Her response again was horribly classic. She stated "no, we dont call back". OMG!!! I just spent thousands and thousands of dollars for below sub-standard service. I am still shell shocked at this store for their lack of common decency and customer service. The only reason I gave this store even a 2 star review was simply because of the young lady who initially helped us. So disappointed and I know people have bad days but this was a store wide behavioral trait. Buyer beware, once they get your money dont expect a single ounce of human decency. Angry Buyer who will NEVER offer even a positive verbal to this outfit.

Camrenne Van Scoyk

The staff at this Zales are repeatedly rude, soppy, uninformed, and incredibly slow. They do not deserve one single star. Zales has been our go-to jeweler for my engagement ring and our wedding bands, but every trip to this Orchard Town Center shop is horrible. Rude customer service, uninformed staff, and sloppy work. When we went for my first warranty inspection on my engagement ring, the saleswoman dropped my ring on the floor and didnt say a thing. I was furious that she was so careless and when I asked if my ring was ok, she didnt acknowledge me. On our second visit, after waiting to be helped for over 15 minutes, the sales people fed us false information about sizing options and warranty guarantees on rings they thought were Titanium but were in fact white gold. Today, I went to have my anniversary ring sized and the sales associate asked if I was sure that I wanted to re-size the ring because my hands "were probably just swollen since they were quite weathered and seemed damp." INCREDIBLY rude!! Who talks to their clients that way? Were they trying to lose my business? Glad the ring was under warranty for the re-size because there is no way I would have spent any money with that sales woman after being criticized in that way. In 10 days, I can pick up my resized ring and be done with this Zales location for good. I cant wait for the Colorado Mills Zales to re-open. Until then, I will be driving far out of my way a different Zales in order to avoid this Orchard Town Center shop and their incredibly rude, sloppy, and uninformed sales staff.

Anita Clement

My husband bought a Vera Wang ring from a Zales store in Vegas. Excellent customer service at that store, total nightmare at this store. Took my ring in to have it sized. 1st problem, the 18 year old working there doesnt listen, at all! 2nd problem, she argued with me about a prong that needed smoothed out. 3rd problem it took 2 weeks to get my ring back. 4th problem when I called them asking where my ring was, the phone there kept disconnecting us. When I finally got hold of someone, I asked her if they were having phone problems and she said, no. I said so the 15 phone calls in a row is normal there? She had no reply. 5th problem when I asked where my ring was, she said she called the jewelers and was promised it would be in in 2 days. Problem 6, I go to pick up my ring which was promised and low and behold the older woman working there said it would be another 4 days. When I told her I was told that day, she asked who said it and the second I start playing the voicemail she cuts it off all in a panic and said it doesnt matter it still wont be here for at least 4 days. 7th MAJOR problem, I call on the 4th day to see if its in and guess what, its lost and they THINK it might be in Dallas. So, once I finally got it back, the 8th problem, it was sized wrong!!! Go figure! So today, I took it to Jareds and they said they will cover the warranty, size it AND have it back to me today! Zales, goodbye forever! If I could make it a minus 5 starts I would!

Brandon

Worst customer service experience Ive experienced in a long time. I purchased a ring online and it was damaged and the stone quality was terrible. Murky diamond and center diamond fell out. The sales associate didnt greet me, instead walked up picking her teeth with her finger. I explained customer service directed me to a local zales store to have them take care of my concerns. Sales associate snarky response was "what do they want us to do about it"? At that point, she lost my business. Theres more to the story, thats just the tip of the experience. Ill pay a premium somewhere else to receive service from somebody whos decent at their job and can treat me with respect.

Tayborlee Van Dyke

Not happy at all. I went in and supposedly one of the girls was "super good at putting the metal sizer on" and she dented up my ring... so bad! i have a split shank and the bands were touching each other and they shouldnt have been. Extremely mad about this. I will not return to the Orchard store again. Ill make my drive to Cherry Creek where theyve provided the service needed plus never dented/scratched my ring.

Chris Midanier

Zales Jared and kay are all owned by the same company. All their employees are paid on commission and extremely pushy. Diamond shopping is expensive so do your homework. O and all these companies contract out sizing and setting/resetting. This means sending your ring hundreds if not thousands of miles to get it right. Go to a local store who does their own mounting and sizing. Can I suggest Shane Co!!?!!

Chris Meachum

Got a ring 3 years ago with warranty, went in last week to have resized and they cant find my warranty at all then the sales associate tells me when they upgraded systems they lost a few hundred customers information and I was prolly one of them and I have to pay for everything now because theres no longer any trace of my warranty.....total crap