The Home Depot

Category:	Home Improvement Store
Address:	11111 S Parker Rd, Parker, CO 80134, USA
Phone:	+1 303-805-9991
Site:	homedepot.com
Rating:	3.7
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 8

James Davis

This is the worse home improvement store that I have been to. The staff seem to be very slow and not on top of it. Did an huge online order which would e-mail me when stuff arrived at the store and was ready for pickup, entire part of online order is to have it ready to just grab and go. Spent over an hour trying to locate the items when I arrived, and I was the one that found them. Then had an item that got damaged in shipping, got an e-mail about it, nothing else, asked about it multiple times at the local store, they couldnt figure out where it was and why it hadnt come in. Called corporate they said oh we tried to contact you and didnt get an answer, no voicemail was left, store had no idea how to help me with it, online chat support was able to reissue the order to get it going again. I dont understand, something got damaged in shipping so you dont do anything about it until the customer bugs you? overall none of the staff I have interacted with seems to know what is going on with anything and doesnt seem knowledge about any home improvement projects, every single time I go there I am frustrated and tired of dealing with delay after delay for no justified reason. Lowes up on Lincoln/Jordan is much much better

Jarred Demoret

The customer service was awful. Waited over 20 minutes in the bathtub aisle while two different employees went and called for a different employee to come tend his department. After he did show up he went to a different aisle than ours that they called over the intercom multiple times and we had to go chase him down. After we got the pricing we needed on a bathtub we wanted to purchase, we went to price fencing supplies. The people at the service desk I was directed to couldnt have cared less. There were 4 people behind the service desk three of which were talking and finally one of these three said he wasnt on the clock, and the fourth guy sitting in a chair making multiple phone calls whilst trying to make as little eye contact with me as possible. I walked away and priced alot of the items for the fence I needed and went back to service desk afterwards. Started by asking the guy what their shipping rates were and he was very brief hardly explaining much more than $75 in a 40 mile radius and something per mile afterwards. I was pretty fed up with how ignored I was and decided to open my options. Long story short I went to Lowes and purchased 258 ft worth of fencing materials and a bathtub.

Daniel Wiseman

Paint department Customer service not found. Requested paint and primer tinted to the color that I am painting my house. Used the primer that day, and it seemed ok. A week later, I opened it to stir it, and there were chunks in the bottom. Took it to the store, and they showed me where it says only ten ounces of tint can be added. Acted like I should have known. I am not a paint expert, maybe they should tell you this up front? They shook the bucket, and handed it back to me. Apparently the paint is fine. I took it home, opened it up and the paint was separating and there were still chunks on the bottom. Took it back and was told that it is there policy not to put that much tint into it. That it is my fault now. The guy talked in circles, telling me the same thing over and over. I should have known better. It is "their policy to inform the customer." Apparently, after the purchase is made. Just tell me up front. put the safe amount of primer in. Why would I want to risk buying a $100 bucket of junk? Asked for a manager, he called someone and then told me they would exchange it. Never met the manager… Go to a paint store for paint. Pay the extra and save your sanity/blood pressure.

Jamin Camp

I rented a tractor (Kubota B26) to fix some sloping issues with my yard. The tractor worked great. Home Depot in Parker, though, is the reason Im taking the time to write. my rental was for a week. its been chaotically busy with things at the house and I simply misplaced when I was to return the tractor. I was late getting it back by 12 hours; these additional hours were to cost 359.00. they could tell I simply misunderstood the return time and forgave it. now, I know we are supposed to believe that giant corporations are cold and myopically driven by profits, but this situation demonstrated otherwise: the management allowed this to happen. And, the man at the counter started to see if the fee could be forgiven without me asking. This branch of Home Depot, has workers that were thoughtful and generous. thanks.

Clint Janis

I own a Fence Business here in Parker and get allot of fencing from this Home Depot. I love this Home Depot over all Home Depots I have been to. The guys and gals in the builders area of the store always makes sure there are plenty of cart to load materials on "in the store" which makes my jobs less stressful than walking all the way into the store and finding out there are no carts inside so I have to walk all the way back outside to get a cart. Also the staff doesnt run the other direction when they see me loading cement or a ton of fence products in my truck. They always ask or just come over to me to help out. Also they always have a fresh supply of lumber to go thru! I will go out of my way to go to this Home improvement center over all other locations.

Sue Stromsness

I just called the Parker, CO Home Depo to ask about an online order we placed and shipped to the store. I received notification the box had arrived and I needed to know the size of the box to determine if we could get it in our small SUV. Stacy answered the phone and could not have been any nicer. She took my number and said she would call me back as soon as she measured the box. She called me back right away and gave me the measurements and made sure I was aware of the weight of the box. What great service and with a smile and so very, very friendly. Thank you for helping me, this was GREAT customer service. Sue Stromsness

Kimberly Davis

These guys are severely understaffed and overworked. They lost the stencil for my custom blinds order, then thought they needed another stencil for the perfect arch (the guy who measured said they wouldnt). When I called to schedule the install after they finally arrived, I was put on hold and transferred to another desk--nobody answered the phone. So I suppose Ill update my review when I try calling back again. Edit: Got through this time, and she was very polite so I gave back a star. These guys still seriously need to address their manning issue though.

Radu Niculescu

This is a different type of review. I went to deliver some plants to this location and I found out from John at the receiving that they will only take me the next morning which was no problem. The problem was that he was very rude and uncourteous. Giving that he was the receiving manager I would have expected a courteous person to explain the situation. Even though I wanted to make a hefty purchase because he was very rude I decided to not make the purchase. Managers are supposed to bring in business, not to drive it away.