Jo-Ann Fabrics and Crafts

Category:	Fabric Store
Address:	2701 S College Ave #160, Fort Collins, CO 80525, USA
Phone:	+1 970-226-0262
Site:	stores.joann.com
Rating:	3.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 81

Reviews 14

TheShrapneljelly

I have never had such a horrible time as trying to order items online from Jo-Anns website. I had heard of their "Cyber Monday" sales and was excited as I work late and wasnt able to make it to the store. Unfortunately they dont have their site set up to accommodate the volume of orders, or so I was told, as nothing went right. To start with my card was ran twice for both of the transactions I attempted to purchase, yet I was informed by their website that my card could not in fact be charged at all. When I called their costumer service in the morning as the charges were still pending on my bank account, the person I spoke to while nice enough had no idea what I was talking about. He suggested I attempt to order my things again, as the sale was still going on and despite still having the items in my cart many were already sold out. I attempted to order what items that remained, and once again my card was ran several times but I was told I could not order anything. My room mate order the few items that were still in stock, and it worked fine for her but it took so long for Jo-Anns to ship that some of the items, that we had order conformed for, ran out and are no longer being shipped to us. Apparently even if you order something, if they dont have it due to their lack of planing you just dont get the item. I will not be ordering from their shop again, and am considering avoiding their locations in person in the future.

Tiffin Vaughn

I shop here pretty regularly (beginning to question it) because Michaels is further to drive, but at least at Michaels you can generally track someone down to help you find something. I think at this Joanns they must happily stock the shelves in the middle of the night so as not to have to interact with customers. I NEVER can find a customer service person on the isles to help - complete Ghost town. If I really dont want to walk around to search you have to stand in line like youre buying something to speak with a rep. Not to mention, move the rubber stamps, but dont tell anyone? It wouldnt be too difficult to post signage where they used to be saying ..... "moved to isle such n such" ...., or..... maybe they are discontinued? who knows ??! The cashiers are reasonably friendly as been my experience. This store is just too corporate or poorly managed? I dont see any customer surveys on the bottom of my receipts like Best Buy, Office Max, etc....I dont think Joann corporate really cares. Overall, just a weird vibe, too bad.

Christina Jensen

I shop here way too often. Unfortunately, Fort Collins doesnt have a lot to offer as far as apparel fabric stores, so this is where I go. For the most part I enjoy shopping here because of the wide range of not only fabrics, but also other crafting supplies. The staff here however is the least happiest bunch in Fort Collins. If you dont mind going to a big chain and also dont mind being treated like a huge inconvenience, then this is the place for you. I work in customer service. Thank you Jo-Anns staff for reminding me to be a decent human being and to not treat people the way Ive been treated there. Its truly unfortunate. Ill be taking my business elsewhere. Its worth the drive to go to a small business who deserves it.

Rochelle D

I really really loved when they changed locations, they had their friendly staff transfer and it was great. They stopped giving student discounts, they spelled my name way wrong and got info wrong on the coupons. Tried changing it several times. Now when you go the staff seems grouchy and avoids contact completely. Ive even had customers come up to me asking me where things were and talking about projects, and I was dressed nothing like I had worked there. My most recent visit the cashier was sighing at people while checking out, I set down the stuff I was going to purchase and just left I was so frustrated. Sad to say I wont be going here anymore.

A Private User

This is a smaller JoAnn store, so dont expect the custom framing department or larger scrapbooking selection that the larger stores carry. For apparel and quilting fabrics, however this is one of the best stores in town. The store is well organized, if sometimes a little dusty and most of the staff are very friendly and helpful (much moreso than other locations Ive visited). If theyre out of an item, theyre great about ordering it or suggesting other locations to find it at. Always my first stop when Im getting into a project!

D.R. Morgan

This place is ALWAYS understaffed. Its amazing how cheap these people are. There are literally half a dozen sales people at a time. There is always a line to get fabric cut and always a line to pay. If you dont have a solid couple of hours to dedicate to being here, dont come. Ive had to skip out on getting 100+ bucks of fabric because I couldnt wait in line for half an hour. Do yourself a favor and go to any other fabric or craft store. This one doesnt care enough about its customers to be properly staffed.

Anita Godkin

I was shopping for a shadow box I found online that stated 3 in store. I went into the store and asked for some assistance. This girl made me walk around with her looking for it quickly. Then says to me, "Ill have to look in the back." I said, never mind! Gee, she sounded and acted like she didnt want to help me anymore!

Leona .TheCardArtist

Always enjoy shopping here. Staff is knowledgeable or will ask another associate or even look online for an answer. They will help take care of any coupon or sales issue and they price match with Michaels and Hobby Lobby. I feel like others have a negative experience because they dont ask and/or make assumptions. A++

Miki Wick

The store is clean and bright and well signed. It can sometimes be hard to find an employee to help find something. The last couple of times Ive been there, theres only been one employee at checkout and 4-6 customers in line, so checkout has been slow. Employees have always been cheerful and helpful.

Brown Yes

Not a bad store. However, not very helpful. The people there, seemed to be more interested with themselves, then helping the customer. And their selves were not very well stocked. I left there buying nothing, and going to another store.

Kayzha Shepard

Every time I go in here I have to wait in line FOREVER. Its the only decent fabric store in town so I have no choice but I have walked out at least a dozen times and put my things away because I didnt have time to wait that long.

Stephanie Gehrke

Ive never had an issue with this place. The staff is always helpful and the manager went out of her way to help me with a very difficult sewing machine return. My only complaint is that I wish they had a larger fabric selection.

Frank Griegorian

I was helped by a nice young lady named Rebecca she went out her way to help find me the correct material. What a gem of a person she was and was so knowledgeable about all the materials that were sold!!!!

Julia Mansfield

The Fort Collins JoAnns is great! The selection is smaller than Loveland but the staff is great. Super helpful and patient and they get what I need done.