HW Home Furniture Store Denver

Category:	Furniture Store
Address:	199 Clayton Ln, Denver, CO 80206, USA
Phone:	+1 303-394-9222
Site:	hwhome.com
Rating:	1.8
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–7PM 10AM–7PM 11AM–5PM

Location

Photos 100

Reviews 5

Marie West

I had previously purchased the majority of my furniture, etc., (including a couch, 3 tables, 7 pillows, a wool throw blanket, 2 lamps, a chandelier, and 2 silk/wool rugs) at the HW Home in Cherry Creek North Denver. When I tried to return the chandelier because it was the wrong size, I was told by the manager that they did not allow any returns. I could not believe they would not take back the chandelier after I had spent over $30,000.00 in their store. In addition, (and more importantly) I explained to the manager that since the chandelier had been purchased in the store, and not ordered, their Webpage states they accept returns. In pertinent part, HW Homes webpage (under the return policy segment) states the following: "If a product fails to meet your expectations, our design consultants and customer care team will work to come to a reasonable and expedient solution. A return authorization number (RA) must be issued by HW Home customer care prior to any merchandise return. Customers are responsible for all costs and arrangements of any and all returned merchandise." The manager replied that they are not bound by what it states on their webpage. When I asked to speak with the owner of the store, the manager told me this was not possible and to pick up the box and leave the store. Although I would normally pick up the box and leave- happy never to return, I had recently undergone 2 spinal surgeries so an employee had carried the box into the store for me and I could not physically carry it out. When I explained this to him and that I would need assistance in carrying the box to my vehicle, he stated with a smile "thats too bad, I guess you will need to procure help elsewhere." Upon returning home, I called the store and got the owners telephone number. I left a message with him explaining what had happened, and requested he return my call. He never called back. My suggestion, if you have managed to make this far in my lengthy review, would be for you to go to any of HW Homess competitors to purchase your merchandise. Simply stated, HW Home does not deserve to be in business when treating customers this poorly. Please pass it on. Thank You, Marie

melissa mcbride

This was a horrible experience!!! I will never shop here again! And like a fool, I did buy towels and when I tried to return one of the six I purchased (of course I had not washed it or used it!) they RUDELY refused and treated me like a disgusting maggot or something to be "ushered" quickly out of the store! I will never return!!!!

Steven Eliot Burns

Not sure why the bad reviews. Excellent service, personalized and completely content with how they made everything right. Id happily shop here again.

A Private User

The staff at the Cherry Creek Store was pretty helpful. Not so much at the Tech Center store. Nice selection of stylish furniture.

Uma Gopaldass

Horrible service