AutoNation Nissan 104

Reviews 3

MI

Michael Gallo

SERVICE DEPARTMENT: I have been an Nissan owner for 9 years. I am originally from Oklahoma and have a great relationship with the local dealership there in Ada. I am currently working in Denver, CO and my 2008 Nissan Titan flex fuel, 4 door, 4x4 and roughly 150k miles started to misfire and completely shut down heading North on 25 (May 2nd). I had my truck towed to the AutoNation Nissan there on 2400 W 104th Ave. My service reps name was Brandon. This was on a Saturday, which there location next to an Enterprise was very fortunate. Anyhow, Monday I went and checked up on my truck and the mechanic stated for me never to use E85 ( my truck is a flex fuel by the way) and that could have caused the misfiring. Also, said you have to have the vehicle calibrated before using E85 even if a flex fuel (completely false, you dont have to). My ignition coils were fried as well. At that time, they had no exact answer on the problem. Soon, they mentioned replacing a battery, spark plugs, hoses, radiator would help fix my truck and that it would be up and running. They said my radiator had a leak which Firestone two weeks prior did a complete 5 point check on my truck. The grand total from AutoNation Nissan was $4,200.00. I paid for it and was told she was good to go (May 6th) departed dealership. I get ten miles down the road and the service engine light came on. So, I took my truck back on May 11th. They had my truck for four hours or so. On top of the service engine light I heard a faint rattling noise from the engine of my truck. Which later came to be my cold air intake was loose (mechanic leaned on it installing new radiator.. no big no harm). They got the code P0420. Which I will explain what that is in a few more sentences. Brandon informed me that it could possibly be smog in the engine that is still being passed. Just to drive it and let it work itself out. I left with my truck that day and the service engine light came back on. I was in Fort Morgan, CO at our field office and stopped by the Auto Zone there so I could get the code. P0420 came back. I called my home dealership to ask them if they can help me. Instantly as I read the code, they informed me that ANY Nissan mechanic should know that is a catalytic converter going out and by driving it can cause serious problems to your engine. They even advised me to try and get it fixed there in Denver because risking it the 10 hour drive back to them would be more costly in long run if the sand material from the converter enters back into the engine. So, I called Brandon (AutoNation Nissan rep) and he quoted me a price of $3,600.00 for the repair. I asked him if its only one then why both need to be fixed. So, he said he would do some pricing for me and get back to me. After further discussion with Ada Nissan and friends who are Mechanics. I went to Buds Muffler downtown Denver. In 20 minutes told me the passenger converter was out and even check the driver for me. Replaced it in 8 hours and only charged $1,281.19. Service engine light hasnt came back on. When I get home at the end of this month, I will take it to Ada Nissan so they can inspect. I just need 50k more miles out of this truck and will get a new one. Conclusion, this review does not reflect on this dealership sales department for I did not deal with them. Brandon the AutoNation Nissan rep was polite and patient through this whole experience ( no one likes the be the one deliver bad news). I do however feel their technicians and dealership service department are faulty and unethical. The mechanic avoided fixing the real problem and stayed to simple fixes that escalated the bill and mislead the customer. I was never offered compensation and no telling what would have been the grand total if I didnt have Buds Muffler repair it. Any further questions or advice, feel free to contact me.

JO

Jon Jensen

My experience with AutoNation Nissan is unique when buying a used truck. I was looking for a specific type of vehicle with specific options and AutoNation Nissan had the vehicle I was looking for. I am from Southern California and booked a flight to Denver Airport where the general manager Rob came to pick me up on his way to work. I cant tell you how huge that is, as most GMs dont really bother with the small details of their business because they are so busy with the big things. Rob not only took the time to pick me up, but was extremely friendly, conversational, and asked me a lot of questions to get to know me (nothing really personal, just business and background). What a terrific guy! After about a 25 minute drive with Rob to the dealership, I arrived where I saw the truck I wanted to look at out front. Johnny Buckley is my sales associate and we had talked over the phone several times. When I arrived, he handed me the keys and said to look it over as long as I needed, and to let him know if I had any questions. This was especially great for me because Johnny knew I was an automotive technician and I wanted some time to look over the vehicle without interruption. I think Johnny knew I was a customer who could use some space on my own before the test drive to check things out, and I really appreciated that. Johnny was courteous and kind the whole time. At one point I even joked that it was because I was buying a vehicle from them. But as I spent a few hours at the dealer talking with a few other individuals, I realized that people generally loved working at the dealership there. As someone who has worked for dealers, I know that if the people love working there, you are going to get great service. During all the paperwork, I also met a gentleman named Dean in the titling and finance department. He was fantastic to talk with about just about anything. Very friendly, easy going, and easy to work with. He made the paperwork streamlined and up front. No hidden costs or price adjustments after the fact. After the paperwork was settled they showed me they were making just about zero on the truck. I couldnt believe that I was getting VIP status and treatment by a great group of people on a truck they werent even making money on. That just shows the true character on their dealership. So if you are looking for a great car-buying experience in the Denver area or are looking for a brand new Nissan, I would highly recommend this dealership. You wont be disappointed.

A

A Private User

Took my wifes 04 Altima with roughly 80K miles in on 11/23 for a knocking front suspension. Left the car, and waited until 5pm, when we had to call the service dept. They were evidently too busy to fit the car in, so they stated they needed it until the next day (11/24). Great for us that we had an appt. scheduled well in advance, but they fail to even look at the car the day of the appt. On 11/24, we had to call the service dept twice (1pm & 3pm), with the service advisor (Paul) finally calling back at 4pm with the results. Needed a new right front strut and tie rod. Both front struts had already been warrantied out at just over 50K miles by GO Nissan 104th and weird theyd fail in roughly 30K miles. But when this was brought up to Paul, he had no clue what he was talking about, because he started talking about a Frontier with 160K+ miles on it. Anyways long story short, we picked up the Altima around 6pm on 11/24, paid our $50 extended warranty deductible and went on our way. 2 Days with the car in the shop. Heres the kicker though. Not even 24hrs later, my wife notices the vehicle is riding smoother, but still has a horrble knock from the front right side, which I was able to witness occur once. So we scheduled an appt for today (11/30) to have the car worked on again. And of course the service dept. isnt willing to warranty their work, ensuring they did the job correctly the 1st time. Basically we must now pay another $50 deductible for any new repairs that should have been corrected on 11/23 or 11/24. Or if they find no problems, we must pay a $65 service fee for inspection, since an inspection isnt covered under the warranty. All they could say is its riding better so they fixed something. Well yeah, duh, it rides better but not like it should, which we asked at the time of delivery on 11/24. So not only cant GO Nissan 104th, not complete the job in the same day as your appt, they cant or maybe dont fix it right the first time, leading you to bring the vehicle back a second or third time to get it fixed. All while they are making money off you for each visit. We will be looking for a new Nissan dealership to take our Altima, as well as my mothers Nissan Sentra. We dealt with their constant up sale tactics of you need xyz changed, when it wasnt even a scheduled item for another 20-30K miles, but enough of the money hungry and incompetent attitude for us.